2023 - Vunerable Persons Test
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Questions and Answers

Which company provided access to research and resources for building the Vulnerable Persons Guide?

  • Vulnerable Persons Guide
  • Invaluable Research Ltd
  • Trusted Partner plc
  • Just Group plc (correct)

Why is it important to address how vulnerable clients are treated?

  • To comply with regulations
  • To strengthen relationships with existing clients (correct)
  • To access specialist support
  • To introduce potential clients

Where can more information and resources on vulnerability be found?

  • In the research and resources
  • In the invaluable research
  • In the online Vulnerability Hub (correct)
  • In the Vulnerable Persons Guide

Which of the following factors could help identify potential vulnerability?

<p>Being a carer (A)</p> Signup and view all the answers

What is the definition of a vulnerable person?

<p>Someone who is at a higher risk of harm than others (C)</p> Signup and view all the answers

What are some consequences that can result from a person suffering vulnerability?

<p>Decreased processing power (B)</p> Signup and view all the answers

What are some risks faced by vulnerable customers?

<p>Increased susceptibility to scams (A)</p> Signup and view all the answers

Which of the following is a potential risk of customers purchasing inappropriate products?

<p>Customers not understanding the suitability of the products and services (B)</p> Signup and view all the answers

What should firms consider when assessing the impact of vulnerabilities on their target market and customer base?

<p>The nature and scale of drivers of vulnerability (A)</p> Signup and view all the answers

What is the purpose of a Vulnerable Persons Policy?

<p>To establish the status and effect of a client's vulnerability (C)</p> Signup and view all the answers

What should firms do when recording a client's vulnerability?

<p>Hold the client's consent to provide/disclose sensitive data (B)</p> Signup and view all the answers

According to the FCA, what are the responsibilities of all firms in relation to vulnerable persons?

<p>To establish an approach to dealing with vulnerable persons (D)</p> Signup and view all the answers

Which principle of the FCA requires a firm to conduct its business with due skill, care, and diligence?

<p>FCA Principles Skill, Care and Diligence (D)</p> Signup and view all the answers

What is the purpose of the new Consumer Duty introduced by the FCA?

<p>To have a positive impact for consumers with vulnerable characteristics (B)</p> Signup and view all the answers

How does the FCA define vulnerability?

<p>Someone who, due to their personal circumstances, is especially susceptible to detriment (C)</p> Signup and view all the answers

Which of the following is a recognized acronym for theories related to health and mental health?

<p>BRUCE (B)</p> Signup and view all the answers

What triggers should you look out for when considering the mental capacity limitation of a client?

<p>Not recalling recent conversations or details of the policies they hold (D)</p> Signup and view all the answers

Which acronym should you use when asking questions about a customer's situation or health condition?

<p>IDEA (B)</p> Signup and view all the answers

What should you do to gain consent to record sensitive information shared by your client?

<p>Gain explicit consent (C)</p> Signup and view all the answers

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