Podcast
Questions and Answers
Which company provided access to research and resources for building the Vulnerable Persons Guide?
Which company provided access to research and resources for building the Vulnerable Persons Guide?
- Vulnerable Persons Guide
- Invaluable Research Ltd
- Trusted Partner plc
- Just Group plc (correct)
Why is it important to address how vulnerable clients are treated?
Why is it important to address how vulnerable clients are treated?
- To comply with regulations
- To strengthen relationships with existing clients (correct)
- To access specialist support
- To introduce potential clients
Where can more information and resources on vulnerability be found?
Where can more information and resources on vulnerability be found?
- In the research and resources
- In the invaluable research
- In the online Vulnerability Hub (correct)
- In the Vulnerable Persons Guide
Which of the following factors could help identify potential vulnerability?
Which of the following factors could help identify potential vulnerability?
What is the definition of a vulnerable person?
What is the definition of a vulnerable person?
What are some consequences that can result from a person suffering vulnerability?
What are some consequences that can result from a person suffering vulnerability?
What are some risks faced by vulnerable customers?
What are some risks faced by vulnerable customers?
Which of the following is a potential risk of customers purchasing inappropriate products?
Which of the following is a potential risk of customers purchasing inappropriate products?
What should firms consider when assessing the impact of vulnerabilities on their target market and customer base?
What should firms consider when assessing the impact of vulnerabilities on their target market and customer base?
What is the purpose of a Vulnerable Persons Policy?
What is the purpose of a Vulnerable Persons Policy?
What should firms do when recording a client's vulnerability?
What should firms do when recording a client's vulnerability?
According to the FCA, what are the responsibilities of all firms in relation to vulnerable persons?
According to the FCA, what are the responsibilities of all firms in relation to vulnerable persons?
Which principle of the FCA requires a firm to conduct its business with due skill, care, and diligence?
Which principle of the FCA requires a firm to conduct its business with due skill, care, and diligence?
What is the purpose of the new Consumer Duty introduced by the FCA?
What is the purpose of the new Consumer Duty introduced by the FCA?
How does the FCA define vulnerability?
How does the FCA define vulnerability?
Which of the following is a recognized acronym for theories related to health and mental health?
Which of the following is a recognized acronym for theories related to health and mental health?
What triggers should you look out for when considering the mental capacity limitation of a client?
What triggers should you look out for when considering the mental capacity limitation of a client?
Which acronym should you use when asking questions about a customer's situation or health condition?
Which acronym should you use when asking questions about a customer's situation or health condition?
What should you do to gain consent to record sensitive information shared by your client?
What should you do to gain consent to record sensitive information shared by your client?
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