18 Questions
What are the three elements of expert systems?
Knowledge base, decision-making capability, user interface
Why did the salespeople like webcasts?
For real-time information to assist in customer conversations
What is the main function of groupware software?
Enabling multiple users to collaborate on documents simultaneously
In what way do expert systems imitate human experts?
By having a knowledge base and decision-making capability
What is the primary focus of Module 4 in the training and development methods course at San Mateo Municipal College?
Traditional Training Methods
Which technology-based training method is mentioned in the text as a part of the course content?
Webcasting
Which type of software enables participants to ask questions during live sessions?
Virtual classroom software
What characterizes an electronic performance support system (EPSS)?
Capturing, storing, and distributing knowledge assets for performance improvement
What is the purpose of digital collaboration in the workplace?
To enhance and extend employees' abilities to work together
What kind of technology is required for digital collaboration?
Handheld devices and personal digital assistants
In the context of the text, what is an example of a modern training method that falls under 'E-Learning'?
Virtual Classrooms
What type of system is mentioned as providing support for training delivery, support, and administration?
Groupware
Which system is NOT explicitly mentioned as being covered in Module 4 on training and development methods?
Expert Systems
What technology-based tool could be used for personal transformation according to the learning objectives provided?
Groupware
In synchronous communication, what happens between trainers, experts, and learners?
They interact live and real-time as in face-to-face classroom instruction
How does digital collaboration benefit employees with regards to geographic proximity?
It allows employees to work together regardless of their geographic proximity
Which technology enables synchronous communication like face-to-face classroom instruction?
Live online courses (virtual classrooms)
What role does digital collaboration play in employee training?
It allows employees to access interactive discussion areas and share training content
Explore the concept of expert systems in training support technologies, including how they organize and apply the knowledge of human experts to specific problems. Learn about the key elements of expert systems and their role in providing timely information for salespeople and participants during live sessions.
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