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Questions and Answers
What should you do if you notice changes in image quality or visible debris while using the IDEXX Digital Cytology software?
What should you do if you notice changes in image quality or visible debris while using the IDEXX Digital Cytology software?
- Restart the IDEXX Digital Cytology computer
- Contact customer support at 1-800-248-2483 for assistance (correct)
- Resubmit the slide for interpretation
- Turn off the instrument using the power switch on the back
How often does IDEXX recommend shutting down and restarting the IDEXX Digital Cytology instrument and its computer?
How often does IDEXX recommend shutting down and restarting the IDEXX Digital Cytology instrument and its computer?
- Once per day
- Once per month
- Once per week (correct)
- Only when experiencing technical issues
Can you request a specific pathologist to interpret your slides?
Can you request a specific pathologist to interpret your slides?
- Yes, but it will delay the receipt of reports with results and interpretations.
- Yes, you can request a specific pathologist.
- No, IDEXX does not offer direct communication with pathologists.
- No, IDEXX assigns pathologists randomly. (correct)
What should you do if you notice changes in image quality or see visible debris or particles when using the software to preview images?
What should you do if you notice changes in image quality or see visible debris or particles when using the software to preview images?
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How often does IDEXX recommend shutting down and restarting the IDEXX Digital Cytology instrument and its computer?
How often does IDEXX recommend shutting down and restarting the IDEXX Digital Cytology instrument and its computer?
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Can you direct your case to a specific pathologist?
Can you direct your case to a specific pathologist?
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