Exceptions to DNCL Rules Quiz
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Questions and Answers

Are dealing representatives permitted to call former clients who have not done business with them in the last 18 months and are not registered on the DNCL?

  • No, they are not permitted to call these former clients.
  • Yes, but only if the former clients are registered on the DNCL.
  • Yes, they are permitted to call these former clients. (correct)
  • No, unless the former clients have never been on the DNCL.

    • Can dealing representatives cold-call former clients who have done business with them in the last 18 months but are not on their dealer's do not call list?

  • Yes, they can cold-call these former clients. (correct)
  • No, they cannot cold-call these former clients.
  • Yes, but only if their dealer's permission is obtained.
  • No, unless the former clients have given explicit consent.

    • Which of the following activities is a branch manager encouraging Eleanor to do?

  • Avoiding contacting former clients.
  • Spending more time on administrative tasks.
  • Reducing client interactions.
  • Prospecting for new clients. (correct)

    • Is Eleanor permitted to contact her former clients under the current circumstances?

    <p>Yes, she is permitted to contact her former clients.</p> Signup and view all the answers

    Can non-Canadian companies make calls to potential new clients and former clients?

    <p>Yes, non-Canadian companies can make these calls.</p> Signup and view all the answers

    In the given scenario, what is Eleanor's primary motivation for contacting her former clients?

    <p>To win their business again.</p> Signup and view all the answers

    Eleanor is going over her contact list and decides to call former clients she serviced at her previous employer. Is this permitted?

    <p>No, unless the former clients have not done business with her in the last 18 months</p> Signup and view all the answers

    Which of the following conditions must be met for Eleanor to be allowed to contact her former clients?

    <p>They are not registered on the Do Not Call List (DNCL)</p> Signup and view all the answers

    What is the purpose of registering clients on the DNCL?

    <p>To protect clients from unwanted marketing calls</p> Signup and view all the answers

    Which organization oversees the administration of Canada's Anti-Spam Legislation (CASL)?

    <p>CRTC</p> Signup and view all the answers

    What does CASL stand for?

    <p>Canada's Anti-Spam Legislation</p> Signup and view all the answers

    Under what circumstances can Eleanor contact former clients according to the guidelines?

    <p>If they are not registered on the DNCL and have not done business in the last 18 months</p> Signup and view all the answers

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