12 Questions
Are dealing representatives permitted to call former clients who have not done business with them in the last 18 months and are not registered on the DNCL?
Yes, they are permitted to call these former clients.
Can dealing representatives cold-call former clients who have done business with them in the last 18 months but are not on their dealer's do not call list?
Yes, they can cold-call these former clients.
Which of the following activities is a branch manager encouraging Eleanor to do?
Prospecting for new clients.
Is Eleanor permitted to contact her former clients under the current circumstances?
Yes, she is permitted to contact her former clients.
Can non-Canadian companies make calls to potential new clients and former clients?
Yes, non-Canadian companies can make these calls.
In the given scenario, what is Eleanor's primary motivation for contacting her former clients?
To win their business again.
Eleanor is going over her contact list and decides to call former clients she serviced at her previous employer. Is this permitted?
No, unless the former clients have not done business with her in the last 18 months
Which of the following conditions must be met for Eleanor to be allowed to contact her former clients?
They are not registered on the Do Not Call List (DNCL)
What is the purpose of registering clients on the DNCL?
To protect clients from unwanted marketing calls
Which organization oversees the administration of Canada's Anti-Spam Legislation (CASL)?
CRTC
What does CASL stand for?
Canada's Anti-Spam Legislation
Under what circumstances can Eleanor contact former clients according to the guidelines?
If they are not registered on the DNCL and have not done business in the last 18 months
Test your knowledge on the exceptions to the DNCL rules including calling existing clients, potential new clients, and former clients not registered on the DNCL. Explore scenarios where cold-calling is permitted under specific conditions.
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