CRM Chapter 6

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Questions and Answers

How has the perception of leadership changed in the last 50 years?

  • It has only slightly evolved
  • It has changed dramatically (correct)
  • It has remained the same
  • It has become irrelevant

What gained notoriety in the fire service and was applied to fireground planning and operations?

  • The Art of War, book by Chinese war lord Sun Tzu (correct)
  • The Book of Five Rings, book by Miyamoto Musashi
  • The Prince, book by Niccolò Machiavelli
  • On War, book by Carl von Clausewitz

Why must we rely more on a team of leaders rather than a single leader today?

  • Because of tradition
  • Because single leaders are ineffective
  • Because situations demand it (correct)
  • Because it is easier

What shaped a big part of the baby boomer generation's background?

<p>Information blitz and the effects of a military climate (B)</p> Signup and view all the answers

What is one of the basic reasons firefighters follow their leaders?

<p>They feel compelled through cultural, personal, or organizational pressures (C)</p> Signup and view all the answers

Why might followers with training and experience still feel compelled to obey commands?

<p>Due to cultural and peer pressures (C)</p> Signup and view all the answers

What is a key factor for followers to truly trust their leader's abilities and skills?

<p>Having proof of their leader's capabilities (B)</p> Signup and view all the answers

Why do most rookies have little to no knowledge of actual operations, strategies, and tactics?

<p>They follow their leaders' guidance (D)</p> Signup and view all the answers

Why might individuals in the 'interrogation stage' feel that the organization or leader does not want feedback?

<p>They believe the organization has everything under control (C)</p> Signup and view all the answers

What is a characteristic of people with a general knowledge of operations and policies?

<p>They understand the reasons behind certain operations (C)</p> Signup and view all the answers

What is the first Real Ten Standard Fire Order?

<p>Fight fire aggressively but provide for safety first (B)</p> Signup and view all the answers

What should be established in potentially hazardous situations according to the Real Ten Standard Fire Orders?

<p>To establish lookouts in potentially hazardous situations (A)</p> Signup and view all the answers

What does the 10th Standard Fire Order emphasizes?

<p>Stay alert, keep calm, think clearly, act decisively (B)</p> Signup and view all the answers

What is a key factor for individuals to truly trust their leaders in organizations?

<p>Leaders sharing both info and lack of info with their team (B)</p> Signup and view all the answers

What characterizes bi-directional communication in leadership?

<p>Transfer of pertinent info and the transfer of lack of info up and down the chain of command (A)</p> Signup and view all the answers

What distinguishes informal leaders in an organization?

<p>Performing leadership activities without formal status on a continuing basis (B)</p> Signup and view all the answers

What should leaders focus on when identifying people's strengths?

<p>Identifying what people are best at (B)</p> Signup and view all the answers

What is a key step for a formal leader before an informal leader takes control of a situation?

<p>Know the individuals on your team and their capabilities (C)</p> Signup and view all the answers

What characterizes situational leaders?

<p>Leaders without a formal position but with specific expertise (D)</p> Signup and view all the answers

What concept has influenced many leadership ideals in the fire service?

<p>Military ideals of command and control (B)</p> Signup and view all the answers

What percentage of air carrier mishaps studied by the NTSB occurred on the first day the captain and first officer were together?

<p>73% (A)</p> Signup and view all the answers

According to the study of naval inflight refueling crews, how does crew familiarity impact coordination and performance over time?

<p>Positively on early sorties and negatively later on (D)</p> Signup and view all the answers

How should teams be built?

<p>On a professional level and personal level (A)</p> Signup and view all the answers

What is a warning sign of a dysfunctioning team?

<p>Frequent disagreements and arguments (C)</p> Signup and view all the answers

What is part of the problem with teamwork in the fire service?

<p>It is often not a requirement established by the department (B)</p> Signup and view all the answers

What do humans tend to do when bad things happen and it's life or death?

<p>Resort to over-learned behaviors and lose mental capacity for creativeness (C)</p> Signup and view all the answers

What do warning signs of a dysfunctioning team include?

<p>Open disrespect for team members, their values, and/or possessions (B)</p> Signup and view all the answers

Why is a shared mental model crucial for firefighting teams in emergency situations?

<p>To succeed in difficult emergency situations by understanding overall goals and individual strategies (B)</p> Signup and view all the answers

What can hinder effective coordination and performance for firefighting teams?

<p>Lack of training, planning, briefings, and communications (A)</p> Signup and view all the answers

What is one of the most common and desirable traits in an organization and its leadership?

<p>Consistency (A)</p> Signup and view all the answers

What is almost as bad as rewarding bad behavior?

<p>Rewarding marginal behavior (C)</p> Signup and view all the answers

What has a major role in the success of newly formed or extemporaneous teams?

<p>Department's administrative structure (D)</p> Signup and view all the answers

What type of activities help develop a group into a team by allowing everyone to learn the acceptable norms and values of the organization, the leader, and the team?

<p>Structured activities (D)</p> Signup and view all the answers

What is identified as one of the attributes of falling performance in long-term firefighting teams?

<p>Lack of central leadership (A)</p> Signup and view all the answers

When does a dangerous time called 'transition' occur during a wildland incident?

<p>When the incident becomes too large for 'local' resources (B)</p> Signup and view all the answers

How can unstructured time be used to help form bonds within a firefighting team?

<p>By forming bonds that may or may not carry over onto the emergency scene (A)</p> Signup and view all the answers

What is the importance of establishing systems of communication prior to team formation?

<p>It prevents the team from failing when faced with non-standard situations (A)</p> Signup and view all the answers

What is the purpose of using 'what-ifs' in a team setting?

<p>To combat complacency and provide micro-training opportunities (D)</p> Signup and view all the answers

What does Crew Resource Management (CRM) enable teams to do?

<p>Use micro-training opportunities to increase knowledge and readiness (D)</p> Signup and view all the answers

What is a characteristic of effective long-term teams in stressful situations?

<p>They may lack questions during stressful and nonstandard events (D)</p> Signup and view all the answers

What is the purpose of conducting a critique after an emergency incident?

<p>Clear up confusion, address problems, reinforce successes, and transfer information about strategy, tactics, and decision-making (D)</p> Signup and view all the answers

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