CRM Chapter 6

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How has the perception of leadership changed in the last 50 years?

It has only slightly evolved

It has changed dramatically (correct)

It has remained the same

It has become irrelevant

What gained notoriety in the fire service and was applied to fireground planning and operations?

The Art of War, book by Chinese war lord Sun Tzu (correct)

The Book of Five Rings, book by Miyamoto Musashi

The Prince, book by Niccolò Machiavelli

On War, book by Carl von Clausewitz

Why must we rely more on a team of leaders rather than a single leader today?

Because of tradition

Because single leaders are ineffective

Because situations demand it (correct)

Because it is easier

What shaped a big part of the baby boomer generation's background?

Information blitz and the effects of a military climate Signup and view all the answers

What is one of the basic reasons firefighters follow their leaders?

They feel compelled through cultural, personal, or organizational pressures Signup and view all the answers

Why might followers with training and experience still feel compelled to obey commands?

Due to cultural and peer pressures Signup and view all the answers

What is a key factor for followers to truly trust their leader's abilities and skills?

Having proof of their leader's capabilities Signup and view all the answers

Why do most rookies have little to no knowledge of actual operations, strategies, and tactics?

They follow their leaders' guidance Signup and view all the answers

Why might individuals in the 'interrogation stage' feel that the organization or leader does not want feedback?

They believe the organization has everything under control Signup and view all the answers

What is a characteristic of people with a general knowledge of operations and policies?

They understand the reasons behind certain operations Signup and view all the answers

What is the first Real Ten Standard Fire Order?

Fight fire aggressively but provide for safety first Signup and view all the answers

What should be established in potentially hazardous situations according to the Real Ten Standard Fire Orders?

To establish lookouts in potentially hazardous situations Signup and view all the answers

What does the 10th Standard Fire Order emphasizes?

Stay alert, keep calm, think clearly, act decisively Signup and view all the answers

What is a key factor for individuals to truly trust their leaders in organizations?

Leaders sharing both info and lack of info with their team Signup and view all the answers

What characterizes bi-directional communication in leadership?

Transfer of pertinent info and the transfer of lack of info up and down the chain of command Signup and view all the answers

What distinguishes informal leaders in an organization?

Performing leadership activities without formal status on a continuing basis Signup and view all the answers

What should leaders focus on when identifying people's strengths?

Identifying what people are best at Signup and view all the answers

What is a key step for a formal leader before an informal leader takes control of a situation?

Know the individuals on your team and their capabilities Signup and view all the answers

What characterizes situational leaders?

Leaders without a formal position but with specific expertise Signup and view all the answers

What concept has influenced many leadership ideals in the fire service?

Military ideals of command and control Signup and view all the answers

What percentage of air carrier mishaps studied by the NTSB occurred on the first day the captain and first officer were together?

73% Signup and view all the answers

According to the study of naval inflight refueling crews, how does crew familiarity impact coordination and performance over time?

Positively on early sorties and negatively later on Signup and view all the answers

How should teams be built?

On a professional level and personal level Signup and view all the answers

What is a warning sign of a dysfunctioning team?

Frequent disagreements and arguments Signup and view all the answers

What is part of the problem with teamwork in the fire service?

It is often not a requirement established by the department Signup and view all the answers

What do humans tend to do when bad things happen and it's life or death?

Resort to over-learned behaviors and lose mental capacity for creativeness Signup and view all the answers

What do warning signs of a dysfunctioning team include?

Open disrespect for team members, their values, and/or possessions Signup and view all the answers

Why is a shared mental model crucial for firefighting teams in emergency situations?

To succeed in difficult emergency situations by understanding overall goals and individual strategies Signup and view all the answers

What can hinder effective coordination and performance for firefighting teams?

Lack of training, planning, briefings, and communications Signup and view all the answers

What is one of the most common and desirable traits in an organization and its leadership?

Consistency Signup and view all the answers

What is almost as bad as rewarding bad behavior?

Rewarding marginal behavior Signup and view all the answers

What has a major role in the success of newly formed or extemporaneous teams?

Department's administrative structure Signup and view all the answers

What type of activities help develop a group into a team by allowing everyone to learn the acceptable norms and values of the organization, the leader, and the team?

Structured activities Signup and view all the answers

What is identified as one of the attributes of falling performance in long-term firefighting teams?

Lack of central leadership Signup and view all the answers

When does a dangerous time called 'transition' occur during a wildland incident?

When the incident becomes too large for 'local' resources Signup and view all the answers

How can unstructured time be used to help form bonds within a firefighting team?

By forming bonds that may or may not carry over onto the emergency scene Signup and view all the answers

What is the importance of establishing systems of communication prior to team formation?

It prevents the team from failing when faced with non-standard situations Signup and view all the answers

What is the purpose of using 'what-ifs' in a team setting?

To combat complacency and provide micro-training opportunities Signup and view all the answers

What does Crew Resource Management (CRM) enable teams to do?

Use micro-training opportunities to increase knowledge and readiness Signup and view all the answers

What is a characteristic of effective long-term teams in stressful situations?

They may lack questions during stressful and nonstandard events Signup and view all the answers

What is the purpose of conducting a critique after an emergency incident?

Clear up confusion, address problems, reinforce successes, and transfer information about strategy, tactics, and decision-making Signup and view all the answers