Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
Why are banks reducing the number of branches?
Why are banks reducing the number of branches?
- To increase costs
- To cut costs as more people use online banking (correct)
- To provide more face-to-face interaction
- To cater to the needs of younger customers
What is one way in which bank branches are being altered according to the text?
What is one way in which bank branches are being altered according to the text?
- Removing areas where people queue to withdraw money or deposit cheques (correct)
- Expanding the physical size of the branches
- Installing more ATMs outside branches
- Adding more cashiers for faster service
Which of the following is a characteristic of mobile-only banks?
Which of the following is a characteristic of mobile-only banks?
- They provide access to an account manager through video calls, online chat, or phone (correct)
- They offer services exclusively through bank branches
- They have thousands of customers, especially among older people
- They operate in multiple countries but not in Europe
What is a major difference between traditional banks and mobile-only banks?
What is a major difference between traditional banks and mobile-only banks?
Signup and view all the answers
Why do some customers prefer mobile-only banks over traditional banks?
Why do some customers prefer mobile-only banks over traditional banks?
Signup and view all the answers
What role do cashpoints, tablets, and meeting areas play in modern bank branches?
What role do cashpoints, tablets, and meeting areas play in modern bank branches?
Signup and view all the answers
