Podcast
Questions and Answers
Which of the following is a characteristic of a trusted source?
Which of the following is a characteristic of a trusted source?
- It contains old information.
- It is of unknown origin.
- It is found on any website.
- It is updated regularly. (correct)
A source is considered more reliable if it aims to sell a product or influence your opinion.
A source is considered more reliable if it aims to sell a product or influence your opinion.
False (B)
What type of source is generally considered more trustworthy: a library database or a personal website?
What type of source is generally considered more trustworthy: a library database or a personal website?
library database
When evaluating a source, understanding the ___________ in which the information is presented is crucial.
When evaluating a source, understanding the ___________ in which the information is presented is crucial.
Match the source type with whether it is 'Trusted' or 'Less Trusted'.
Match the source type with whether it is 'Trusted' or 'Less Trusted'.
Why is it important to consider the 'who' behind a source when evaluating its reliability?
Why is it important to consider the 'who' behind a source when evaluating its reliability?
According to the content, it is okay to cite Wikipedia as a primary source for academic assignments.
According to the content, it is okay to cite Wikipedia as a primary source for academic assignments.
What is one reason why the content suggests you cannot directly reference Wikipedia for academic work?
What is one reason why the content suggests you cannot directly reference Wikipedia for academic work?
When evaluating a source, consider if the authors or publishers have any reason to ___________ you.
When evaluating a source, consider if the authors or publishers have any reason to ___________ you.
Match the following questions to the appropriate aspect of source evaluation:
Match the following questions to the appropriate aspect of source evaluation:
Which of the following is a characteristic of 'Ad-Speak'?
Which of the following is a characteristic of 'Ad-Speak'?
If information is presented as 'unbelievably good', it is likely an example of objective and reliable reporting.
If information is presented as 'unbelievably good', it is likely an example of objective and reliable reporting.
What is the potential pitfall of relying on claims that a product is 'very user-friendly' without further scrutiny?
What is the potential pitfall of relying on claims that a product is 'very user-friendly' without further scrutiny?
When using GenAI for assignments, its output must be ____________ in your own words and cited to reliable sources.
When using GenAI for assignments, its output must be ____________ in your own words and cited to reliable sources.
Match the following 'Ad-Speak' strategies with their descriptions:
Match the following 'Ad-Speak' strategies with their descriptions:
What should a company prioritize when selecting products?
What should a company prioritize when selecting products?
If a source is funded by a non-profit organization, it is guaranteed to be impartial and unbiased.
If a source is funded by a non-profit organization, it is guaranteed to be impartial and unbiased.
How can checking the references listed in an article help establish its credibility?
How can checking the references listed in an article help establish its credibility?
When evaluating a source, determining whether it presents facts or __________ helps assess its objectivity.
When evaluating a source, determining whether it presents facts or __________ helps assess its objectivity.
Match each GenAI writing style with its potential issue in academic work:
Match each GenAI writing style with its potential issue in academic work:
What critical question should you ask yourself when a source claims a product will 'make you happy'?
What critical question should you ask yourself when a source claims a product will 'make you happy'?
If Microsoft's documentation labels their product as easy to use, you should automatically accept this statement as an objective fact.
If Microsoft's documentation labels their product as easy to use, you should automatically accept this statement as an objective fact.
What is a key difference between the two explanations about the ease of using Microsoft Word: One citing its user-friendly interface and another detailing specific supporting features?
What is a key difference between the two explanations about the ease of using Microsoft Word: One citing its user-friendly interface and another detailing specific supporting features?
When comparing products, selecting what will be used in the course should be __________ , so the product selected will be more useful than just the cheapest product.
When comparing products, selecting what will be used in the course should be __________ , so the product selected will be more useful than just the cheapest product.
Match the following descriptions to the aspect of evaluating Microsoft Word's accessibility:
Match the following descriptions to the aspect of evaluating Microsoft Word's accessibility:
What is the main problem with the statement, 'This is the perfect fit for your company' in advertising?
What is the main problem with the statement, 'This is the perfect fit for your company' in advertising?
A source that primarily uses hyperbole is generally considered a strong, reliable source for academic research.
A source that primarily uses hyperbole is generally considered a strong, reliable source for academic research.
Why should one be especially cautious when a source avoids presenting uncited information?
Why should one be especially cautious when a source avoids presenting uncited information?
When using GenAI and presented with biased results, you should be held ___________ for what is submitted.
When using GenAI and presented with biased results, you should be held ___________ for what is submitted.
Match the following scenarios with the best course of action for assessing source reliability:
Match the following scenarios with the best course of action for assessing source reliability:
When a source asserts that a product is 'widely regarded' as the easiest to use, what further question should be asked?
When a source asserts that a product is 'widely regarded' as the easiest to use, what further question should be asked?
If a well-known company publishes a claim, it automatically qualifies as factual and does not require further verification.
If a well-known company publishes a claim, it automatically qualifies as factual and does not require further verification.
When assessing the accuracy of a source from GenAI, what is one important step to consider even after rewriting in your own words?
When assessing the accuracy of a source from GenAI, what is one important step to consider even after rewriting in your own words?
Before trusting information, especially from a lobby group, always ask: Do they have reason to ___________ you?
Before trusting information, especially from a lobby group, always ask: Do they have reason to ___________ you?
Match the following terms from the 'Is a source reliable?' section with examples:
Match the following terms from the 'Is a source reliable?' section with examples:
If a source is old, what should you consider?
If a source is old, what should you consider?
If a product claims to be 'unrivalled', that means nobody will not be saying that.
If a product claims to be 'unrivalled', that means nobody will not be saying that.
When determining the 'who' behind a source, what is something that should be considered?
When determining the 'who' behind a source, what is something that should be considered?
When determining the 'why' behind something, determine if the source is trying to __________ you?
When determining the 'why' behind something, determine if the source is trying to __________ you?
Match the following questions to the appropriate reason for finding trusted sources:
Match the following questions to the appropriate reason for finding trusted sources:
Flashcards
Critically Evaluate Sources
Critically Evaluate Sources
Critically evaluating sources means assessing their reliability, context, and potential biases to ensure the information used is trustworthy and appropriate.
Why Library Databases?
Why Library Databases?
Library databases are often more trustworthy because they contain reviewed and updated information from subject experts.
Source Reliability
Source Reliability
Understanding why a source was created (its purpose) and who created it (the author or publisher) helps determine its reliability and potential biases.
What is a Trusted Source?
What is a Trusted Source?
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Referencing Wikipedia
Referencing Wikipedia
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Assessing Sources
Assessing Sources
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Ad-Speak
Ad-Speak
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Verifiable Info
Verifiable Info
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Hyperbole
Hyperbole
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Vagueness
Vagueness
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Evaluate the Source
Evaluate the Source
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Comparing Options
Comparing Options
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Study Notes
- The topic is Assignments & Sources
Challenge
- Diagnose a friend with the following symptoms: feeling cold, headache, and nausea.
Key Questions to Consider
- What is wrong with the person?
- Are they dying?
- How much do you trust your diagnosis?
- Where did you find the information?
Learning Outcomes
- Critically evaluate sources.
- Identify library sources and how to access them.
- Understand the importance of context when using sources.
Trusted vs. Less Trusted Sources
- Trusted sources include library databases, subject matter experts, updated information, and reviewed content.
- Less trusted sources include websites with unknown authors, old information, and unreviewed content.
Source Reliability
- Reliable sources provide impartial information.
- Unreliable sources aim to sell, influence, or promote a specific agenda. -Consider the source's purpose and potential biases.
- Publishers, non-profits, companies, and lobby groups are examples of entities that can be sources.
- Understanding the "who" behind a source is crucial in assessing reliability.
Evaluating Microsoft's Website as a Source
- Consider whether claims on a business website, such as Microsoft's claim that the Surface Pro has "unrivalled flexibility," are really true.
- Ask why a company is making certain claims about its products.
Microsoft's Documentation
- Users should determine whether they find content in Microsoft's Documentation trustworthy.
- Users should consider whether they believe a software provider may have reason to provide misleading information.
Examining Helpdesk Software
- When examining sources like "10 Best FREE Helpdesk Ticketing Software (An Unbiased Guide)", consider:
- Why was the guide written?
- Is the information truly unbiased?
- Who is the author?
Finding Trusted Sources
- Determine who wrote the source material.
- Determine why it was written.
- Determine what the writer has to gain.
- Decide whether the material contains facts or opinions.
Wikipedia's Role
- Wikipedia should NOT be referenced for this course.
- It is important to determine who wrote it.
- The platform can be useful to understand a topic and as a source of creative commons images.
- Wikipedia can serve as a starting point for research.
- Check articles reference list.
Personal Reputation and Source Material
- Use research to make recommendations.
- Your reputation will rely on your recommendations.
- Does your recommendation increase confidence and trust?
Ad-Speak Strategies Employed by Advertisers
- Strategies include:
- Emotion, hyperbole, vagueness, and partial information
- Recognize these strategies in advertising and other communications.
Examples of Ad-Speak
- Phrases like "This product is unbelievably good" are vague and difficult to verify.
- Claims such as "This product is very user-friendly" may lack specific supporting details.
- Generic statements like "This is the perfect fit for your company" without tailored reasoning are questionable.
- Statements such as "This product will make you happy" rely on emotional appeal rather than concrete benefits.
Assessing Ease of Use
- Determine if Microsoft Word is easy to use.
- Determine which explanation is stronger.
Analysis of Claims About Microsoft Word
- Claims that "Microsoft Word is widely regarded as one of the easiest and most accessible word processing tools" require scrutiny.
- Stating that Microsoft Word has "several features to support new users" is a more factual and verifiable statement.
- Identifying that "the main formatting features appear in the Home ribbon" provides concrete information to support ease of use.
- Offering information that Microsoft provides support videos, articles, and instructions lends more weight to the claim of user-friendliness.
- Claims based on factual, verifiable information are stronger than those based solely on opinions.
Verifying Statements
- Verify any statements made from advertising.
- For example, "Microsoft Word is widely regarded" statement.
- Says Who?
- How can it be verified the product is:Widely regarded, Easiest, Most accessible, User-friendly, Extensive?
Accessibility Verification
- How accessible is it?
- Who says it is the most accessible?
Identifying the Source
- Determine who wrote the statements.
Generative AI Writing
- Generative AI writes in ad-speak.
- Approaches used:
- Hyperbole
- Vagueness
- Uncited information
- Unreliable information
Assignments Requirements
- Objective metrics
- Measurable
- Comparable
Comparing Word Processors
- Microsoft Word is widely regarded as one of the easiest and most accessible word processing tools available, with a user-friendly interface.
- Google Docs is a cloud-based word processor that offers ease of use, particularly for collaboration and accessibility.
- LibreOffice Writer is a free, open-source word processor, and offers powerful features similar to Microsoft Word.
Comparing Products
- Consider objective metrics when comparing products.
- Product A has 240 minutes of included support time.
- Product B has a self-serve website.
- Product C offers a user support forum.
GenAI Usage Policy
- GenAI may be used in assignments for this course, if you follow the reference guidelines.
- GenAI references are required.
- Output must be provided.
- Rewrites are required.
- Cited and referenced to reliable sources are required.
- You are responsible for what is submitted.
Citing Software
- Title of Software. (version or year), Publisher Name. Accessed: Mon. DD, YYYY. [Type of Medium]. Available: site/path/file
Citing ChatGPT
- ChatGPT (4o), OpenAl. Accessed: Oct 5, 2024. [Online]. Available: https://chatgpt.com/share/6701697d-30b4-8008-97b9-d99e44e82cec
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