Ethics in the Workplace

Ethics in the Workplace

• Work ethics are moral principles, standards of behavior, or values concerning proper conduct in the workplace.
• Work relationships involve management/owners with clients/customers, employees, and the interactions between employees, coworkers, and customers

Proper Workplace Behavior

• Maintain a positive and pleasant demeanor.
• Use a firm handshake.
• Maintain good eye contact.
• Be a good listener and speak softly.
• Use appropriate introductions.
• Stand when introducing someone or being introduced.
• Show common respect and consideration for others.

Sensory Reminders

• Control conversation volume.
• Limit personal phone calls and emails.
• Keep workplace conversations professional.
• Avoid interruptions.
• Use appropriate tone of voice.

Continued Practices

• Avoid slang.
• Practice good listening skills.
• Do not gossip.
• Maintain a clean and organized workspace.
• Use cell phones on silent or vibrate.
• Understand company values, philosophy, and work ethics.

Business Abuse

• Business abuse is any illegal or unethical irresponsible act against an employer.
• Examples include higher prices, business failure, fewer job opportunities, and unpleasant working conditions.

Examples of Business Abuse

• Stealing merchandise or money
• Shoplifting, kickbacks
• Conflict of interest, unauthorized discounts
• Time theft
• Vandalism
• False records
• Breaking confidentiality
• Ignoring safety rules
• Misrepresenting merchandise
• Poor client service
• Irresponsible behavior
• Addictions (drugs, alcohol, tobacco)
• Gossip

Rationalizing Business Abuse

• "Everybody does it"
• "The company won't miss it"
• "The company overcharges"
• "I'm not paid enough"
• "The company doesn't deserve my loyalty"

Employee Choices

• Ignoring business abuse
• Rationalizing business abuse
• Speaking up
• Discussing issues
• Blowing the whistle

Ensuring Ethical Choices

• Is this legal?
• Is it against company policy?
• Could the action cause harm?
• If everyone knew, would you feel uncomfortable?

Making a Positive Impression

• Arrive on time.
• Maintain good manners.
• Be ready to learn, adapt, and change.
• Be professional, mature, and show good judgment.
• Respect colleagues' experiences and expertise.
• Do not laugh at others' weaknesses.
• Respond appropriately to coworkers, supervisors, and clients.
• Maintain proper posture.

Continued Practices (2)

• Use "please" and "thank you" frequently.
• Be willing to help coworkers.
• Practice mutual respect.
• Be punctual.
• Work well within a team.
• Appreciate colleagues and give credit where it is due.
• Treat everyone equally.
• Avoid hurting anyone's feelings.
• Be kind, courteous, and respectful.

Additional Workplace Considerations

• Be mindful that colleagues may hear cubical conversations and phone calls.
• Do not smoke or drink at work.
• Do not spit.
• Do not use cell phones during business meetings.

Workplace Activity

• Reflect on learning in workplace ethics through a written reflection.