Podcast
Questions and Answers
Which of the following is NOT considered proper behavior in the workplace?
Which of the following is NOT considered proper behavior in the workplace?
Business abuse includes acts that are illegal, unethical, or irresponsible.
Business abuse includes acts that are illegal, unethical, or irresponsible.
True
Name one example of business abuse that can occur in the workplace.
Name one example of business abuse that can occur in the workplace.
Stealing or vandalism.
One way to handle business abuse as an employee is to _______.
One way to handle business abuse as an employee is to _______.
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Match the following examples with their corresponding categories of business abuse:
Match the following examples with their corresponding categories of business abuse:
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Which of these rationalizations is commonly used for justifying business abuse?
Which of these rationalizations is commonly used for justifying business abuse?
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You should always ask if an action could cause loss or harm to anyone before taking it.
You should always ask if an action could cause loss or harm to anyone before taking it.
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What is one characteristic of a good workplace relationship?
What is one characteristic of a good workplace relationship?
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Study Notes
Ethics in the Workplace
- Work ethics are moral principles, standards of behavior, or values concerning proper conduct in the workplace.
- Work relationships involve management/owners with clients/customers, employees, and the interactions between employees, coworkers, and customers
Proper Workplace Behavior
- Maintain a positive and pleasant demeanor.
- Use a firm handshake.
- Maintain good eye contact.
- Be a good listener and speak softly.
- Use appropriate introductions.
- Stand when introducing someone or being introduced.
- Show common respect and consideration for others.
Sensory Reminders
- Control conversation volume.
- Limit personal phone calls and emails.
- Keep workplace conversations professional.
- Avoid interruptions.
- Use appropriate tone of voice.
Continued Practices
- Avoid slang.
- Practice good listening skills.
- Do not gossip.
- Maintain a clean and organized workspace.
- Use cell phones on silent or vibrate.
- Understand company values, philosophy, and work ethics.
Business Abuse
- Business abuse is any illegal or unethical irresponsible act against an employer.
- Examples include higher prices, business failure, fewer job opportunities, and unpleasant working conditions.
Examples of Business Abuse
- Stealing merchandise or money
- Shoplifting, kickbacks
- Conflict of interest, unauthorized discounts
- Time theft
- Vandalism
- False records
- Breaking confidentiality
- Ignoring safety rules
- Misrepresenting merchandise
- Poor client service
- Irresponsible behavior
- Addictions (drugs, alcohol, tobacco)
- Gossip
Rationalizing Business Abuse
- "Everybody does it"
- "The company won't miss it"
- "The company overcharges"
- "I'm not paid enough"
- "The company doesn't deserve my loyalty"
Employee Choices
- Ignoring business abuse
- Rationalizing business abuse
- Speaking up
- Discussing issues
- Blowing the whistle
Ensuring Ethical Choices
- Is this legal?
- Is it against company policy?
- Could the action cause harm?
- If everyone knew, would you feel uncomfortable?
Making a Positive Impression
- Arrive on time.
- Maintain good manners.
- Be ready to learn, adapt, and change.
- Be professional, mature, and show good judgment.
- Respect colleagues' experiences and expertise.
- Do not laugh at others' weaknesses.
- Respond appropriately to coworkers, supervisors, and clients.
- Maintain proper posture.
Continued Practices (2)
- Use "please" and "thank you" frequently.
- Be willing to help coworkers.
- Practice mutual respect.
- Be punctual.
- Work well within a team.
- Appreciate colleagues and give credit where it is due.
- Treat everyone equally.
- Avoid hurting anyone's feelings.
- Be kind, courteous, and respectful.
Additional Workplace Considerations
- Be mindful that colleagues may hear cubical conversations and phone calls.
- Do not smoke or drink at work.
- Do not spit.
- Do not use cell phones during business meetings.
Workplace Activity
- Reflect on learning in workplace ethics through a written reflection.
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Description
This quiz explores the essential principles of work ethics and proper behavior within the workplace. Understand the significance of maintaining positive relationships through effective communication and respect. Get ready to evaluate your knowledge on workplace conduct!
