Ethics and Ethical Dilemmas in Business
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Questions and Answers

What role does an ethics ombudsman serve in an organization?

  • To handle human resources complaints unrelated to ethics.
  • To oversee ethical practices and procedures within the organization. (correct)
  • To provide legal advice to management.
  • To ensure profitability and monitor market trends.

Which of the following is a form of sexual harassment characterized by creating an uncomfortable work environment?

  • Hostile Work Environment (correct)
  • Informed Consent
  • Enforced Compliance
  • Quid Pro Quo

What is one argument against social responsibility in business?

  • It can improve long-term financial performance.
  • It encourages corporate donations to charitable causes.
  • It should not exceed mandated legal requirements. (correct)
  • It fosters goodwill among consumers.

How can managers create an ethical organizational culture?

<p>By becoming ethical role models for employees. (C)</p> Signup and view all the answers

What does 'diversity' encompass in a workforce?

<p>A broad range of characteristics distinguishing people. (C)</p> Signup and view all the answers

What is the first step in addressing sexual harassment in an organization?

<p>Develop and communicate a clear sexual harassment policy. (B)</p> Signup and view all the answers

Which of the following statements reflects a positive argument for social responsibility?

<p>It is morally correct for businesses to support social initiatives. (B)</p> Signup and view all the answers

What often causes individuals to engage in unethical behavior within organizations?

<p>The belief that harm done to stakeholders is insignificant. (B)</p> Signup and view all the answers

What is an ethical dilemma primarily characterized by?

<p>The necessity to decide whether to help others at personal cost. (C)</p> Signup and view all the answers

Who are considered stakeholders in a company?

<p>Any group that provides resources to a company. (D)</p> Signup and view all the answers

Which ethical rule focuses on the greatest good for the greatest number?

<p>Utilitarian Rule (B)</p> Signup and view all the answers

What does the Justice Rule emphasize when making an ethical decision?

<p>Fair and equitable distribution of benefits and harms. (B)</p> Signup and view all the answers

What is a key reason why managers should behave ethically?

<p>To build trust and maintain a positive reputation. (D)</p> Signup and view all the answers

Which of the following questions is part of the Practical Decision Model?

<p>Would my family approve of this decision? (D)</p> Signup and view all the answers

What outcome can result from the relentless pursuit of self-interest in a business setting?

<p>Encouragement of unethical behavior among individuals. (D)</p> Signup and view all the answers

Which ethical rule would make someone hesitant to share a decision with the public?

<p>Practical Rule (C)</p> Signup and view all the answers

Flashcards

Ethical Dilemma

A situation where an individual must choose between acting in their self-interest or acting to help others, even if it goes against their own interests.

Ethics

The fundamental principles, values, and beliefs that guide an individual's behavior and determine what they consider right or wrong.

Stakeholders

Individuals or groups who have a stake in a company's success and are affected by its actions.

Stockholders

Individuals or groups who own shares of stock in a company.

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Moral Rights Rule

A rule suggesting that ethical choices should safeguard the fundamental rights and freedoms of individuals.

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Utilitarian Rule

A rule recommending that ethical decisions should maximize overall benefits for the largest number of people.

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Justice Rule

A rule advocating that ethical decisions should distribute benefits and harms fairly, impartially, and equitably.

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Practical Rule

A rule suggesting that ethical decisions should be transparent and acceptable to both internal and external stakeholders.

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Ethical Blindness

When managers put their personal interests before the interests of other stakeholders - like employees, customers, or the community - even if it means acting unethically.

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Rationalization

This occurs when managers justify unethical behavior because the harm caused is indirect or seems insignificant compared to the benefits they or their organization might receive.

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Ethical Organizational Culture

A company culture that values ethical behavior and puts it at the center of everything it does.

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Ethics Ombudsman

An internal role within an organization dedicated to promoting ethical practices and investigating any breaches of ethics.

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Diversity

Differences among people based on age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, or other characteristics.

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Quid Pro Quo Harassment

A type of sexual harassment where someone demands sexual favors in exchange for benefits or to avoid negative consequences.

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Hostile Work Environment

A workplace environment where unwanted sexual behavior creates a hostile or uncomfortable atmosphere.

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Social Responsibility

A company's responsibility to consider the societal impact of its decisions and actions.

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Study Notes

Ethics and Ethical Dilemmas

  • Ethics are guiding principles, values, and beliefs used to determine proper behavior.
  • Ethical dilemmas arise when choices must be made that help others but conflict with personal gain.

Stakeholders and Stockholders

  • Stakeholders are individuals or groups with a stake in a company.
  • Stockholders are owners of company stock and expect ethical management.

Stakeholders and Ethics

  • Stakeholders are impacted by organizational actions and care about ethical practices.
  • Managers often balance competing stakeholder interests.

Four Ethical Rules

  • Moral Rights Rule: Decisions should protect fundamental rights.
  • Utilitarian Rule: Decisions should maximize overall good.
  • Justice Rule: Decisions should distribute benefits and harms fairly.
  • Practical Rule: Decisions should be communicable and acceptable to the public.

Practical Decision Model

  • Decisions should align with current business standards.
  • Decisions should be communicable to all stakeholders.
  • Decisions should be personally acceptable.

Why Managers Should Behave Ethically

  • Ethical behavior fosters trust and reputation.
  • Unethical behavior can lead to collective disaster when it becomes widespread.

Why Managers Might Behave Unethically

  • Prioritizing personal interests over stakeholders.
  • Considering harm to stakeholders insignificant.
  • Feeling pressured by circumstances.

Ethical Organizational Cultures

  • Organizations can promote ethical values and norms.
  • Managers are ethical role models observed by subordinates.
  • Ethics ombudsmen monitor ethical practices.

Diversity in the Workforce and Environment

  • Diversity encompasses various differences amongst people, including age, gender, race, ethnicity, religion, background, experience, and capabilities.

Forms of Sexual Harassment

  • Quid Pro Quo: Trading favors for advantages or avoiding consequences.
  • Hostile Work Environment: Creating an unpleasant workplace through unwelcome sexual behavior.

Steps to Eradicate Sexual Harassment

  • Establish and communicate a clear policy.
  • Implement fair complaint procedures.
  • Promptly address any incidents that occur.
  • Provide comprehensive training on sexual harassment.

Social Responsibility

  • Social responsibility involves incorporating societal well-being into business decision-making.
  • Decisions should prioritize the general welfare of society.

Arguments For Social Responsibility

  • Ethical behavior is essential.
  • Businesses should contribute to society.
  • Social responsibility can boost financial performance.
  • Ignoring social responsibility can invite opposition.

Arguments Against Social Responsibility

  • Businesses should only focus on profit maximization.
  • Social issues are not management's concern.
  • Shareholders can decide on social investments directly.

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Description

Explore the fundamental concepts of ethics and ethical dilemmas in the business context. This quiz covers key principles, stakeholder impacts, and ethical decision-making rules that influence organizational behavior. Test your understanding of how ethics guides business practices!

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