ESMOS Learning Management and Odoo CRM Platforms Quiz
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Questions and Answers

What is the role of the Infrastructure Support Engineer?

  • Deploys the image and creates the VM on Azure (correct)
  • Gets approval for process and updates higher ups of changes
  • Creates the Jira environment and tickets
  • Configures the application image

Which framework is discussed in the provided text?

  • Agile
  • Six Sigma
  • Scrum
  • ITIL (correct)

What does CTQ stand for in the context of the text?

  • Critical to Quality (correct)
  • Customer Technical Questions
  • Continuous Total Quality
  • Complex Technical Queries

Which model is used to define quality using dissatisfiers, satisfiers, and delighters?

<p>Kano Model (A)</p> Signup and view all the answers

What are ESMOS and Odoo according to the text?

<p>Customer relation portals (B)</p> Signup and view all the answers

Which role is responsible for configuring the application image?

<p>Application Support Engineer (C)</p> Signup and view all the answers

What is the main difference between CTQs and SLAs?

<p>CTQs focus on business performance, while SLAs focus on service performance (A)</p> Signup and view all the answers

What is the purpose of the RACI matrix?

<p>To assign responsibility and accountability for tasks (C)</p> Signup and view all the answers

In the DMAIC process, what is the main purpose of the 'Control' phase?

<p>To have a response strategy for falling quality (B)</p> Signup and view all the answers

What is the difference between authentication and authorization?

<p>Authentication verifies identity, while authorization involves rights to perform actions (D)</p> Signup and view all the answers

What does the term 'Monitoring' primarily refer to in the context of the text?

<p>Measuring IT and business side performance (C)</p> Signup and view all the answers

Based on the Kano Model, what happens to 'excited quality' over time?

<p>'Excited quality' becomes 'desired quality' and then 'expected quality' (A)</p> Signup and view all the answers

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