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ESMOS Learning Management and Odoo CRM Platforms Quiz

Created by ConsistentTruth

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Questions and Answers

What is the role of the Infrastructure Support Engineer?

Deploys the image and creates the VM on Azure

Which framework is discussed in the provided text?

ITIL

What does CTQ stand for in the context of the text?

Critical to Quality

Which model is used to define quality using dissatisfiers, satisfiers, and delighters?

<p>Kano Model</p> Signup and view all the answers

What are ESMOS and Odoo according to the text?

<p>Customer relation portals</p> Signup and view all the answers

Which role is responsible for configuring the application image?

<p>Application Support Engineer</p> Signup and view all the answers

What is the main difference between CTQs and SLAs?

<p>CTQs focus on business performance, while SLAs focus on service performance</p> Signup and view all the answers

What is the purpose of the RACI matrix?

<p>To assign responsibility and accountability for tasks</p> Signup and view all the answers

In the DMAIC process, what is the main purpose of the 'Control' phase?

<p>To have a response strategy for falling quality</p> Signup and view all the answers

What is the difference between authentication and authorization?

<p>Authentication verifies identity, while authorization involves rights to perform actions</p> Signup and view all the answers

What does the term 'Monitoring' primarily refer to in the context of the text?

<p>Measuring IT and business side performance</p> Signup and view all the answers

Based on the Kano Model, what happens to 'excited quality' over time?

<p>'Excited quality' becomes 'desired quality' and then 'expected quality'</p> Signup and view all the answers

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