ESMOS Learning Management and Odoo CRM Platforms Quiz
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Questions and Answers

What is the role of the Infrastructure Support Engineer?

  • Deploys the image and creates the VM on Azure (correct)
  • Gets approval for process and updates higher ups of changes
  • Creates the Jira environment and tickets
  • Configures the application image
  • Which framework is discussed in the provided text?

  • Agile
  • Six Sigma
  • Scrum
  • ITIL (correct)
  • What does CTQ stand for in the context of the text?

  • Critical to Quality (correct)
  • Customer Technical Questions
  • Continuous Total Quality
  • Complex Technical Queries
  • Which model is used to define quality using dissatisfiers, satisfiers, and delighters?

    <p>Kano Model</p> Signup and view all the answers

    What are ESMOS and Odoo according to the text?

    <p>Customer relation portals</p> Signup and view all the answers

    Which role is responsible for configuring the application image?

    <p>Application Support Engineer</p> Signup and view all the answers

    What is the main difference between CTQs and SLAs?

    <p>CTQs focus on business performance, while SLAs focus on service performance</p> Signup and view all the answers

    What is the purpose of the RACI matrix?

    <p>To assign responsibility and accountability for tasks</p> Signup and view all the answers

    In the DMAIC process, what is the main purpose of the 'Control' phase?

    <p>To have a response strategy for falling quality</p> Signup and view all the answers

    What is the difference between authentication and authorization?

    <p>Authentication verifies identity, while authorization involves rights to perform actions</p> Signup and view all the answers

    What does the term 'Monitoring' primarily refer to in the context of the text?

    <p>Measuring IT and business side performance</p> Signup and view all the answers

    Based on the Kano Model, what happens to 'excited quality' over time?

    <p>'Excited quality' becomes 'desired quality' and then 'expected quality'</p> Signup and view all the answers

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