Error Handling in Healthcare

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Questions and Answers

What is the fifth essential element of an efficient communication process?

  • Channel
  • Message
  • Feedback (correct)
  • Noise

What is the primary step in minimizing communication barriers?

  • Being aware that they exist (correct)
  • Taking appropriate action to overcome them
  • Ignoring them
  • Avoiding them

What type of barrier is caused by a crowded and noisy prescription area?

  • Administrative Barriers
  • Patient-Related Personal Barriers
  • Environmental Barriers (correct)
  • Pharmacist-Related Personal Barriers

What is the recommended height of the prescription counter to facilitate pharmacist-patient interaction?

<p>At a level where both the pharmacist and patient are at eye level (C)</p> Signup and view all the answers

What is the purpose of a two-stage process in minimizing communication barriers?

<p>To be aware of and take action to overcome barriers (D)</p> Signup and view all the answers

What type of barrier is caused by a lack of time for pharmacist-patient interaction?

<p>Time Barriers (A)</p> Signup and view all the answers

What is the primary goal of effective communication in medication error prevention?

<p>To ensure the patient receives the correct medication (A)</p> Signup and view all the answers

What type of communication is facilitated by a private and quiet prescription area?

<p>Verbal and nonverbal communication (A)</p> Signup and view all the answers

What is the outcome of ineffective communication in the pharmacy setting?

<p>Increased medication errors (C)</p> Signup and view all the answers

What is the role of the sender in the communication process?

<p>To convey the message (B)</p> Signup and view all the answers

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