ERM in Global Business - SBRM6070 MSc.
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Questions and Answers

How might a shift in a country's age distribution, specifically towards an older population, impact the healthcare industry?

An aging population will likely increase demand for geriatric care, specialized medical services, and long-term care facilities, potentially driving up healthcare costs and creating workforce shortages within the industry.

Describe a scenario where a government's fiscal policy could both positively and negatively affect the automotive industry.

Stimulus packages with direct payments could boost car sales in the short term. However, increased taxes to fund these packages could reduce disposable income and dampen long-term demand.

How could the introduction of stricter waste disposal laws impact a manufacturing company's operations and profitability?

Stricter waste disposal laws would likely increase operational costs due to the need for new equipment, processes, and compliance measures. This could decrease profitability unless the company can innovate to reduce waste or pass costs to consumers.

Explain how a country's exchange rate could affect a technology company that exports a significant portion of its products.

<p>A strong domestic currency could make the company's products more expensive in foreign markets, reducing export sales. A weaker domestic currency could make their products cheaper and increase export sales, but could also increase the cost of imported components.</p> Signup and view all the answers

How might a change in societal attitude towards work-life balance influence the restaurant industry?

<p>Increased emphasis on work-life balance could lead to a demand for more flexible work arrangements in the restaurant industry, potentially requiring restaurants to offer part-time positions, better benefits, or more predictable schedules to attract and retain employees. It could equally impact operating hours or service models.</p> Signup and view all the answers

Explain how a clear mission statement can help a company achieve synergy among its managers and employees.

<p>A clear mission provides a common purpose and shared expectations, uniting everyone towards a single goal; this alignment reduces conflicting efforts and promotes coordinated teamwork.</p> Signup and view all the answers

A company's mission statement says they aim to be the 'leading provider of innovative solutions.' What key component of an effective mission statement is missing from this statement?

<p>This statement doesn't identify the company’s target customers; it lacks the 'customers' component.</p> Signup and view all the answers

How does a well-defined mission statement project a sense of worth and intent to external stakeholders?

<p>It communicates the organization's values, goals, and commitment, assuring stakeholders of its purpose and reliability.</p> Signup and view all the answers

Why is it important for a mission statement to be broad in scope and not include specific objectives or targets?

<p>A broad scope allows flexibility and adaptability as the company evolves, while specific objectives can quickly become outdated.</p> Signup and view all the answers

Explain the relationship between a company's customer value proposition and its mission statement.

<p>The mission statement provides the foundation demonstrating the company's purpose whereas the customer value proposition articulates the benefits that the company's customer receives. The value prop is more customer centric.</p> Signup and view all the answers

A mission statement includes a commitment to environmental responsibility. How might this commitment impact the company's operational decisions?

<p>It may lead to investments in sustainable practices, eco-friendly technologies, and responsible sourcing of resources, which can affect costs and processes.</p> Signup and view all the answers

What is the role of a mission statement in resolving divergent views among managers within an organization?

<p>It provides a common reference point and overarching goal, ensuring alignment in decision-making, strategy, and resource allocation.</p> Signup and view all the answers

Explain how a clear mission statement contributes to higher organizational performance?

<p>It aligns employees, attracts stakeholders, and guides the organization's strategic objectives, fostering a focused and motivated work environment.</p> Signup and view all the answers

Explain how a rise in interest rates (Economic factor in PESTEL) could potentially impact a company's capital investment decisions.

<p>Higher interest rates increase the cost of borrowing, making capital investments more expensive. This can lead companies to postpone or reduce investment projects, as the hurdle rate for return on investment increases.</p> Signup and view all the answers

Describe a scenario where a new environmental regulation (Environmental/Legal factor in PESTEL) could create a competitive advantage for some firms, while disadvantaging others in the same industry.

<p>If a new environmental regulation requires significant investment in new technology or processes to comply, larger firms with more capital may be able to absorb these costs more easily, creating a barrier to entry or disadvantaging smaller firms with limited resources.</p> Signup and view all the answers

How might a shift in societal attitudes towards remote work (Sociological factor in PESTEL) influence a company's real estate strategy in the long term?

<p>Increased acceptance of remote work could lead companies to reduce their office space footprint, potentially saving on rent and operational costs. It might also influence decisions about office location, with a shift away from city centers.</p> Signup and view all the answers

Explain how advancements in Artificial Intelligence (Technological factor in PESTEL) could both create new market opportunities and pose threats to existing business models.

<p>AI can create new markets by enabling automation, personalized services, and data-driven decision-making. However, it can also threaten existing business models by automating tasks previously performed by humans, disrupting industries, and creating new competitive dynamics.</p> Signup and view all the answers

How could a change in government trade policy, such as the imposition of new tariffs (Political factor in PESTEL), affect a company's supply chain and pricing strategy?

<p>New tariffs can increase the cost of imported goods, potentially disrupting supply chains and forcing companies to either absorb the costs or raise prices for consumers. This can impact competitiveness, especially for businesses that rely heavily on imported components or materials.</p> Signup and view all the answers

According to Porter's Five Forces model, how can a firm achieve a profit above the industry average in the long term?

<p>By developing a distinct strategy consistent with core competencies, business model, or network to achieve a competitive edge over rivals.</p> Signup and view all the answers

Explain how high switching costs affect the bargaining power of suppliers.

<p>High switching costs increase the bargaining power of suppliers because it becomes more difficult and expensive for firms to change suppliers.</p> Signup and view all the answers

Give two examples of barriers to entry that can reduce the threat of new entrants in an industry.

<p>Economies of scale and high capital requirements.</p> Signup and view all the answers

How can a company reshape Porter's Five Forces in its favor? Give an example.

<p>A company can reshape the forces by implementing strategies to reduce their impact. For example, a company can increase customer loyalty programs to combat the bargaining power of buyers.</p> Signup and view all the answers

Under what conditions is the threat of substitute products considered high?

<p>The threat is high when substitutes have lower prices, equal or higher quality/performance, and when few switching costs exist for consumers.</p> Signup and view all the answers

Explain how a standardized product affects the bargaining power of buyers.

<p>Standardized or undifferentiated products increase buyer power because buyers can easily switch between suppliers, putting pressure on firms to lower prices and increase value.</p> Signup and view all the answers

Explain how a company's organizational culture can both help and hinder the implementation of a new strategic initiative. Provide an example of each scenario.

<p>A strong, aligned culture can facilitate strategy implementation by fostering buy-in and cooperation. A misaligned culture can create resistance and impede progress. For example, a culture of innovation helps implement a new product strategy, while a bureaucratic culture hinders it.</p> Signup and view all the answers

Describe a strategy a company can use to reduce the bargaining power of powerful buyers.

<p>Increase customer loyalty by improving products or adding value added services.</p> Signup and view all the answers

Describe the purpose of Value Chain Analysis and explain how it can help a company identify opportunities for competitive advantage.

<p>Value Chain Analysis identifies areas of cost advantage or disadvantage along the chain of activities from raw materials to customer service. It helps a company optimize processes, reduce costs, and differentiate itself from competitors.</p> Signup and view all the answers

What does a high level of rivalry among competing firms typically indicate about the industry's profitability?

<p>High rivalry typically indicates low returns/profits for firms in the industry due to intense competition.</p> Signup and view all the answers

How does supply chain management help in reducing the bargaining power of suppliers?

<p>Supply chain management helps diversify supplier relationships such that the firm is not over-reliant on a single supplier.</p> Signup and view all the answers

How do internal strengths turn into distinctive competencies, and why is it important for an organization to identify and leverage them?

<p>Internal strengths evolve into distinctive competencies when they are unmatched or inimitable by competitors. Leveraging them creates a sustainable competitive advantage and allows the organization to excel in the marketplace.</p> Signup and view all the answers

Explain why integrating strategy and culture is crucial for successful organizational change.

<p>Integrating strategy and culture ensures that the organization's values and norms support the strategic direction. This alignment facilitates faster and more efficient implementation of changes.</p> Signup and view all the answers

Explain why government policy is considered a barrier to entry.

<p>Government policies such as regulations or restrictions can limit the number of firms that are allowed to operate in that sector.</p> Signup and view all the answers

Briefly describe the role of Management Information Systems (MIS) in the context of strategy formulation and implementation.

<p>MIS collects, stores, and synthesizes data to provide business intelligence. This information supports decision-making, identifies trends, and monitors the effectiveness of strategic initiatives.</p> Signup and view all the answers

How can Enterprise Risk Management (ERM) contribute to achieving strategic objectives, and what are some key components of an effective ERM framework?

<p>ERM identifies and manages internal and external risks, minimizing threats to achieving strategic objectives. Key components include risk assessment, mitigation strategies, and monitoring.</p> Signup and view all the answers

Describe the relationship between macro-environmental analysis and SWOT analysis. How do the insights gained from analyzing the macro-environment inform the 'Opportunities' and 'Threats' components of a SWOT analysis?

<p>Macro-environmental analysis identifies external factors (political, economic, social, technological, legal, environmental) that create opportunities and pose threats to an organization. These insights directly populate the 'Opportunities' and 'Threats' sections of a SWOT analysis.</p> Signup and view all the answers

Explain how a firm's distinctive competence contributes to its competitive advantage. Provide an example to illustrate your explanation.

<p>A distinctive competence is a competitively valuable activity that a company performs better than its rivals. It contributes to a competitive advantage when this activity is central to the company’s strategy and allows it to outperform competitors in the market. For example, a car manufacturer offering a long warranty compared to its rivals.</p> Signup and view all the answers

Explain how the marketing function contributes to a company's strategic positioning and competitive advantage. Provide examples of marketing activities that could be considered strategic.

<p>Marketing defines and fulfills customer needs, helping to create a distinct market position. Strategic marketing activities could include developing a strong brand identity, creating innovative products, or building strong customer relationships.</p> Signup and view all the answers

How does a firm's public image impact its strategic decisions? Provide an example of how a negative public image can affect a company.

<p>A firm’s public image influences its strategic decisions by shaping stakeholder perceptions and impacting brand reputation. A negative public image can lead to decreased sales, difficulty in attracting investors, and increased regulatory scrutiny. For example, if a company uses child labor, the public will think poorly of them and likely boycott their products.</p> Signup and view all the answers

Describe the importance of conducting a thorough internal audit in the SWOT analysis process. What key elements should the internal audit focus on?

<p>An internal audit in SWOT analysis identifies a firm's strengths and weaknesses, which are internal factors. It focuses on evaluating the firm's resources, capabilities, and competencies. A thorough audit helps in understanding what the firm does well and where it needs improvement.</p> Signup and view all the answers

Explain how the Resource-Based View (RBV) can help a company achieve a sustainable competitive advantage.

<p>The Resource-Based View (RBV) suggests that a firm can achieve a sustainable competitive advantage by leveraging its internal resources that are valuable, rare, inimitable, and non-substitutable. These resources allow the firm to exploit opportunities and neutralize threats effectively.</p> Signup and view all the answers

What are the key differences between a 'core competence' and a 'distinctive competence'? How do they relate to each other within a company's strategic framework?

<p>A core competence is a proficiently performed internal activity central to a company's strategy and competitiveness, while a distinctive competence is a competitively valuable activity a company performs better than its rivals. A distinctive competence often stems from a core competence and provides a competitive edge.</p> Signup and view all the answers

Explain how the analysis of opportunities and threats in a SWOT analysis helps a company make strategic decisions.

<p>Analyzing opportunities and threats (external to the firm) helps a company identify potential areas for growth and possible risks to its competitive position. This analysis informs strategic decisions by allowing the company to capitalize on opportunities while mitigating threats.</p> Signup and view all the answers

Describe how the strength of a company’s financial performance and market position relates to its strategic execution. Give examples of how you can measure a company's performance level.

<p>A strong financial performance and market position indicate a well-executed strategy. Key metrics to measure it include revenue growth, profit margins, market share, return on investment, and customer satisfaction scores.</p> Signup and view all the answers

How do collaborative partnerships and strategic alliances impact a company's competitive scope within its industry? Provide an example.

<p>Collaborative partnerships and strategic alliances can expand a company's competitive scope by providing access to new markets, technologies, or resources. For example, a partnership between a tech company and a healthcare provider can create innovative digital health solutions.</p> Signup and view all the answers

Flashcards

Demographics

Statistical data relating to a population, such as age, ethnicity, and education level.

Inflation

The rate at which the general level of prices for goods and services rises, eroding purchasing power.

Exchange Rate

The value of one currency for the purpose of conversion to another.

Fiscal & Monetary Policies

Government actions through taxation and spending to influence the economy; also includes control of money supply.

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Environmental Protection Laws

Regulations aimed at protecting the environment and controlling pollution.

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Distinctive Competencies

Unique strengths that provide a competitive edge.

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Competitive Advantage

A strength that cannot be easily matched by competitors.

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Organizational Culture

A pattern of behaviors developed as a firm adapts to its environment.

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Cultural Strengths

Positive aspects of culture enhancing strategy implementation.

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Key Internal Forces

Essential elements like Management, Finance, and Marketing within a company.

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Value Chain Analysis

Examining activities to identify cost advantages or disadvantages.

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SWOT Analysis

A strategic planning tool assessing Strengths, Weaknesses, Opportunities, Threats.

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Enterprise Risk Management

Framework for managing internal and external risks in an organization.

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Macroeconomic Environment

The external environment affecting all firms, including trends and events beyond a single firm's control.

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PESTEL Analysis

A framework to analyze external factors affecting a business: Political, Economic, Sociological, Technological, Environmental, Legal.

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Porter's Five Forces

A model analyzing industry competition through five competitive forces: threat of new entrants, bargaining power of suppliers, bargaining power of buyers, threat of substitute products, and industry rivalry.

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Competitive Intelligence Programs

Systematic gathering and analysis of information about competitors to inform strategic decisions.

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External Pressures

Factors outside the firm that can influence its strategy and operations, leading to opportunities or threats.

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Customer Value Proposition

A statement that explains the benefits a company offers its target market and its advantage over competitors.

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Clear Mission Benefits

Clear missions help align purpose, direct actions, and resolve conflicts among employees.

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Mission Statement Characteristics

Key traits of an effective mission statement include being broad, inspiring, and socially responsible.

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Effective Mission Components

Important elements of a mission statement: customers, products/services, markets, technology, and philosophy.

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Synergy in Organizations

The combined effort of employees working together leads to greater outcomes than individual efforts.

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Direction from Mission

A clear mission provides a guiding framework for strategic planning and decision-making.

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Stakeholder Focus

An effective mission statement considers the perspectives and needs of all stakeholders involved.

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Organizational Performance

Clarity of mission contributes to higher performance and better outcomes for the organization.

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Five Forces Model

A framework to analyze industry structure and competition.

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Threat of New Entrants

Risk posed by new competitors entering the market.

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Bargaining Power of Buyers

The ability of consumers to affect pricing and terms.

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Bargaining Power of Suppliers

The influence suppliers have on businesses, affecting prices.

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Threat of Substitute Products

The likelihood of customers finding a different product offering similar benefits.

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Rivalry Among Competing Firms

The intensity of competition between existing firms in an industry.

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Barriers to Entry

Obstacles that make it difficult for new firms to enter an industry.

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Switching Costs

Costs incurred when customers change suppliers or products.

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Strategies to Reduce Impact

Methods to lessen the effect of competitive forces.

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Industry Profitability

The ability of an industry to generate a return on capital over time.

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Self-concept

The firm's major competitive advantage derived from its unique competencies.

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Public Image

The firm’s responsiveness to social, community, and environmental concerns.

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Strengths

Internal attributes that provide an advantage in achieving objectives.

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Weaknesses

Internal factors that may hinder the firm’s performance.

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Resource-Based View (RBV)

The theory that a firm’s sustainable competitive advantage comes from its internal resources.

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Core Competence

An internal activity that is critical for a firm's strategy and competitiveness.

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Study Notes

ERM in the Global Business Environment (SBRM6070 MSc.)

  • The course focuses on strategy formulation and ERM (Enterprise Risk Management) within a global business context.
  • The facilitator is Dr. Tamara Silvera from the Mona School of Business and Management.

Strategy Formulation and ERM - Contents

  • Recap Questions: Initial questions to prompt review and understanding.
  • Where / What Do We Want to Be?: Strategic vision, mission, and customer value proposition.
  • Were Are We Now?: Analysis of internal (Resource Based View, Key Internal Forces) and external (Macroeconomic Analysis - PESTEL, Competitor Analysis, Industry Analysis - Porter's Five Forces) environments.

Strategic Management Process

  • The strategic management process (strategy formulation stage) includes:
    • Identifying the company's direction, targeted outcomes, and approaches.
    • Defining 'Where/What do we want to be?'
    • Determining 'Where are we now?'
    • Planning 'How are we going to get there?' (Lecture 3)

Where / What Do We Want to Be?

  • Strategic Vision: A concise statement that outlines the firm's desired future and market position.
  • Strategic Mission: Outlines the firm's future direction, target customers, and its purpose.
  • Customer Value Proposition: A clear statement of the value a company provides to its target market.

Importance of Vision and Mission Statements

  • Vision and mission statements ensure clarity of purpose across all employees.
  • They provide a basis for prioritizing resources and allocating activities.

Learning in Action

  • Review and critique of the Salada Foods Jamaica Mission Statement against specific components of an effective mission statement.

SWOT Analysis

  • Strengths & Weaknesses: Internal factors (identified through internal audits).
  • Opportunities & Threats: External factors (identified through macro, industry, and competitor analyses).

Where Are We Now? (Internal Environment)

  • Current Performance Level: Strong financial performance and market position indicate a successful strategy.
  • Resource-Based View (RBV): Sustained competitive advantage comes from valuable, rare, inimitable, and non-substitutable internal resources.
  • Firm Resources: These are the physical, human, and organizational assets and capabilities controlled by the firm.
  • Core Competencies: The internal strengths are central to a company's strategy.
  • Distinctive Competencies: Internal strengths that a firm excels in, compared to competitors.

Integrating Strategy and Culture

  • Organizational culture is a pattern of behavior developed as an organization copes with problems.
  • Implementing strategies that capitalize on cultural strengths (e.g., work ethic) can be more effective.

Where Are We Now? (Internal Environment) - Key Internal Forces

  • Management: Planning, organizing, motivating, staffing, and controlling.
  • Marketing: Defining, anticipating, creating, and fulfilling customer needs.
  • Finance & Accounting: Investment, financing, financial health, and reporting.
  • Production & Operations: Transforming inputs into goods and services.
  • Management Information Systems (MIS): Collecting, storing, synthesizing, and presenting data.
  • Value Chain Analysis: Identifying cost advantages along the value chain within the firm.
  • Enterprise Risk Management (ERM): Managing and controlling internal and external risks.

Where Are We Now? (External Environment)

  • SWOT Analysis: Identifying internal strengths and weaknesses and external opportunities and threats.
  • Macroeconomic environment (PESTEL): Analyzing political, economic, sociological, technological, environmental, and legal factors influencing a firm.
  • Industry Competition Analysis: Identifying trends and events beyond the control of a firm.
  • Competitive Intelligence Programs: Identifying rival firms' strengths, weaknesses, and capabilities.
  • Porter's Five Forces Model: Understanding factors shaping industry competitiveness and attractiveness.

Macroeconomic Analysis - PESTEL

  • Examining political, economic, social, technological, environmental, and legal influences on firms.

PESTEL Analysis

  • Political: Government stability, policies, and regulations impacting an industry.
  • Economic: Determinants of an economy's performance (GDP, inflation, fiscal/monetary policies).
  • Sociological: Culture, demographics, income distribution, etc. affecting the market.
  • Technological: New technologies impacting the industry.
  • Environmental: Environmental concerns and related laws.
  • Legal/Regulatory: Legislations regulating an industry, trade/employment laws, anti-trust laws, taxation policies.

Industry Competition Analysis

  • Competitive Intelligence Programs: Determining rivals and analysing their strengths.
  • Understanding the entire industry and its competitors in general.
  • Identifying areas of weakness amongst competitors and assessing impacts of potential strategic actions for the competitors.

Porter's Five Forces Model

  • Factors influencing industry competitiveness.

  • Bargaining Power of Suppliers: Assessing supplier strength.

  • Bargaining power of buyers: Assessing buyer expectations.

  • Threat of new entrants: Barriers to entry into the industry.

  • Threat of substitute products or services: The ease with which alternatives can supplant the primary product.

  • Rivalry among competing firms: The level of competition between existing firms.

  • These forces impact industry attractiveness and profitability.

Porter's Five Forces Model - Strategy Options

  • Positioning the firm in a less competitive area.
  • Exploiting changes (e.g. the internet, illegal music downloads).
  • Reshaping forces favor the firm.

Porter's Five Forces Model - Summary

  • Overall industry attractiveness does not guarantee the profitability level of all firms.
  • Utilize the model for understanding the industry, causes of profitability, and differences amongst consumers.
  • Develop strategy in line with core competencies, business model/network.
  • Aim to achieve a profit above the industry average.

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This quiz focuses on Enterprise Risk Management and strategy formulation in a global business environment. It covers key concepts such as strategic vision, internal and external analysis, and the strategic management process. Engage with questions that will deepen your understanding of these critical business strategies.

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