Podcast
Questions and Answers
What is the address of the downtown studio?
What is the address of the downtown studio?
52 Province St. Ste 307, Boston, MA
What is the code to enter the building?
What is the code to enter the building?
55580*
Where should the studio sign be placed?
Where should the studio sign be placed?
In front of the entrance doors
What should be the color of the lights in the studio?
What should be the color of the lights in the studio?
What is the purpose of signage in the studio?
What is the purpose of signage in the studio?
What should be written on the Bounce Bestie Card?
What should be written on the Bounce Bestie Card?
Where should the SET-UP DESK be placed?
Where should the SET-UP DESK be placed?
How can clients sign the liability waiver?
How can clients sign the liability waiver?
What should you do if you notice any issues with the microphone?
What should you do if you notice any issues with the microphone?
What should you bring when adding individual windscreens for instructors?
What should you bring when adding individual windscreens for instructors?
Where can you find Windex and paper towels to clean the mirrors?
Where can you find Windex and paper towels to clean the mirrors?
What should you do if both trash cans are full?
What should you do if both trash cans are full?
What are the expectations for front desk staff?
What are the expectations for front desk staff?
How many free classes does a front desk staff member earn for working a 4 hour shift?
How many free classes does a front desk staff member earn for working a 4 hour shift?
What is the meaning of a 'weekend' shift?
What is the meaning of a 'weekend' shift?
What are the steps to process a drop-in class transaction?
What are the steps to process a drop-in class transaction?
What are the steps to process a retail sale?
What are the steps to process a retail sale?
What should be done during studio transitions?
What should be done during studio transitions?
What should be done if there is a line of people trying to check-in?
What should be done if there is a line of people trying to check-in?
According to the front desk expectations, how long should the front desk staff remain at the front desk before the start of class?
According to the front desk expectations, how long should the front desk staff remain at the front desk before the start of class?
What is the breakdown of earned classes for a 5 hour shift?
What is the breakdown of earned classes for a 5 hour shift?
What is the meaning of a 'crossover' shift?
What is the meaning of a 'crossover' shift?
Which app should be used to set the lights in the studio?
Which app should be used to set the lights in the studio?
Where should the instructor trampoline be set up?
Where should the instructor trampoline be set up?
What should be placed on each trampoline for the Bounce & Barre class?
What should be placed on each trampoline for the Bounce & Barre class?
What is the shift length for the morning class at the downtown studio on Saturdays?
What is the shift length for the morning class at the downtown studio on Saturdays?
Where should the folding desk be placed for set-up?
Where should the folding desk be placed for set-up?
Which area of the studio should be cleaned using Lysol wipes?
Which area of the studio should be cleaned using Lysol wipes?
What should be placed on the main desk during set-up?
What should be placed on the main desk during set-up?
What should be done with the reserved signs on the trampolines before starting the class?
What should be done with the reserved signs on the trampolines before starting the class?
How can you access and use the Mindbody app?
How can you access and use the Mindbody app?
Where should the new client signs be placed in the studio?
Where should the new client signs be placed in the studio?
What should be done with the VIB sign for regular members?
What should be done with the VIB sign for regular members?
What does a grayed out client on the class roster indicate?
What does a grayed out client on the class roster indicate?
Which tab should you select in Mindbody Business to process a drop-in class transaction?
Which tab should you select in Mindbody Business to process a drop-in class transaction?
What should you do after the client has reviewed their cart in Mindbody Business?
What should you do after the client has reviewed their cart in Mindbody Business?
When should you enter the studio and start flipping the room during studio transitions?
When should you enter the studio and start flipping the room during studio transitions?
What should you do once the space is perfectly flipped during studio transitions?
What should you do once the space is perfectly flipped during studio transitions?
What is the required arrival time for front desk staff before their scheduled shift?
What is the required arrival time for front desk staff before their scheduled shift?
What is the meaning of a 'weekend' shift?
What is the meaning of a 'weekend' shift?
How many free classes does a front desk staff member earn for working a 4 hour shift?
How many free classes does a front desk staff member earn for working a 4 hour shift?
Where should new clients be taken upon arrival?
Where should new clients be taken upon arrival?
Which tab should be selected in Mindbody Business to process a retail sale?
Which tab should be selected in Mindbody Business to process a retail sale?
What should be done after the client has reviewed their cart in Mindbody Business?
What should be done after the client has reviewed their cart in Mindbody Business?
When should the front desk staff move back to the desk during studio transitions?
When should the front desk staff move back to the desk during studio transitions?
Which cleaning task should be done using Lysol wipes?
Which cleaning task should be done using Lysol wipes?
Where can you find Windex and paper towels to clean the mirrors?
Where can you find Windex and paper towels to clean the mirrors?
What should be done if both trash cans are full?
What should be done if both trash cans are full?
What should be done before clients enter the studio in regards to lockers?
What should be done before clients enter the studio in regards to lockers?
Which app should be used to set the lights in the studio?
Which app should be used to set the lights in the studio?
Where should the instructor trampoline be set up?
Where should the instructor trampoline be set up?
What should be placed on each trampoline for the Bounce & Barre class?
What should be placed on each trampoline for the Bounce & Barre class?
What is the shift length for the morning class at the downtown studio on Saturdays?
What is the shift length for the morning class at the downtown studio on Saturdays?
Which app should be used to access and use Mindbody Business?
Which app should be used to access and use Mindbody Business?
What does a grayed out client on the class roster indicate?
What does a grayed out client on the class roster indicate?
Where should the folding desk be placed for set-up?
Where should the folding desk be placed for set-up?
What should be placed on the main desk during set-up?
What should be placed on the main desk during set-up?
According to the front desk expectations, how long should the front desk staff remain at the front desk before the start of class?
According to the front desk expectations, how long should the front desk staff remain at the front desk before the start of class?
What is the required arrival time for front desk staff before their scheduled shift?
What is the required arrival time for front desk staff before their scheduled shift?
What is the breakdown of earned classes for a 2 hour shift?
What is the breakdown of earned classes for a 2 hour shift?
Which cleaning task should be done using Lysol wipes?
Which cleaning task should be done using Lysol wipes?
Where can you find Windex and paper towels to clean the mirrors?
Where can you find Windex and paper towels to clean the mirrors?
What should be done with the reserved signs on the trampolines before starting the class?
What should be done with the reserved signs on the trampolines before starting the class?
Where should the new client signs be placed in the studio?
Where should the new client signs be placed in the studio?
What should be placed on each trampoline for the Bounce & Bands class?
What should be placed on each trampoline for the Bounce & Bands class?
Where should the instructor trampoline be set up?
Where should the instructor trampoline be set up?
What is the address of the downtown studio?
What is the address of the downtown studio?
Which app should be used to set the lights in the studio?
Which app should be used to set the lights in the studio?
Which tab should you select in Mindbody Business to process a drop-in class transaction?
Which tab should you select in Mindbody Business to process a drop-in class transaction?
What should you do if there is a line of people trying to check-in?
What should you do if there is a line of people trying to check-in?
When should you enter the studio and start flipping the room during studio transitions?
When should you enter the studio and start flipping the room during studio transitions?
What should you do once the space is perfectly flipped during studio transitions?
What should you do once the space is perfectly flipped during studio transitions?
Which app should be used to access and use Mindbody?
Which app should be used to access and use Mindbody?
What should front desk staff do if a client comes up as new but claims it's not their first time at the studio?
What should front desk staff do if a client comes up as new but claims it's not their first time at the studio?
What does a grayed out client on the class roster indicate?
What does a grayed out client on the class roster indicate?
What should front desk staff do if a client mentions they have already checked in on their end?
What should front desk staff do if a client mentions they have already checked in on their end?
