76 Questions
What is the address of the downtown studio?
52 Province St. Ste 307, Boston, MA
What is the code to enter the building?
55580*
Where should the studio sign be placed?
In front of the entrance doors
What should be the color of the lights in the studio?
Pink
What is the purpose of signage in the studio?
To ensure that people are placed next to each other in class
What should be written on the Bounce Bestie Card?
Both names of the friends coming together
Where should the SET-UP DESK be placed?
Outside in the hallway by Sam Lagrassa’s delivery door
How can clients sign the liability waiver?
Press the three dots next to their name and select 'Sign Liability Waiver'
What should you do if you notice any issues with the microphone?
Alert management ASAP.
What should you bring when adding individual windscreens for instructors?
The box with the name of the instructor teaching.
Where can you find Windex and paper towels to clean the mirrors?
On the lower shelf in the closet.
What should you do if both trash cans are full?
Replace them with trash bags from the lower shelf in the closet and place the full bags by the desk for the building maintenance staff to dispose of in the morning.
What are the expectations for front desk staff?
The front desk staff should arrive 1hr to 30 mins prior to their scheduled shift, remain at the front desk before the start of class and at least the first 20 min of class, be a welcoming face to clients, monitor classes and assist instructors, and be prepared to answer or pass on any client questions to management.
How many free classes does a front desk staff member earn for working a 4 hour shift?
A front desk staff member earns 2 free classes for working a 4 hour shift.
What is the meaning of a 'weekend' shift?
A 'weekend' shift is when a front desk staff member is scheduled to work on Saturday or Sunday, and both the desk and studio will be set up when they arrive.
What are the steps to process a drop-in class transaction?
- Open up Mindbody Business and go to the 'RETAIL' tab. 2. Press 'NEW CLIENT' and have the client fill out only the necessary information in RED. 3. Press 'CONTINUE' and have the client sign the liability waiver. 4. Choose the desired class option and add it to the client's cart. 5. Press 'CHECK OUT' and have the client review the cart. 6. Select 'CREDIT/DEBIT' as the payment method and manually enter the CC info. 7. Press 'COMPLETE SALE' to finish the transaction.
What are the steps to process a retail sale?
- Open up Mindbody Business and go to the 'RETAIL' tab. 2. Press 'EXISTING CLIENT' and search for the client's name. 3. Press 'PRODUCTS' and select the desired item. 4. Press 'CHECK OUT' and have the client review the cart. 5. Select 'CREDIT/DEBIT' as the payment method and manually enter the CC info. 6. Press 'COMPLETE SALE' to finish the transaction.
What should be done during studio transitions?
- When the instructor announces they will be outside the door, enter the studio and start flipping the room. 2. If there is another instructor, they will also come in to help. 3. Once everyone from the previous class has exited, the instructor will go back into the studio and close the door. 4. Help the front desk staff or the next instructor flip the space. 5. Confirm that the setup matches the class list before opening the door and inviting the next class in. 6. Check clients in as they enter and then return to the desk.
What should be done if there is a line of people trying to check-in?
Do not walk away from the desk. Show them where the water station, bathrooms, and personal superstar locker are. Walk new clients into the studio and introduce them to the instructor. Bring them to their designated trampoline. Ensure they are comfortable before returning to the desk.
According to the front desk expectations, how long should the front desk staff remain at the front desk before the start of class?
20 minutes
What is the breakdown of earned classes for a 5 hour shift?
3 FREE CLASSES
What is the meaning of a 'crossover' shift?
Shifts where set-up for both the desk and studio is already completed
Which app should be used to set the lights in the studio?
HUE app
Where should the instructor trampoline be set up?
In the front row, facing the mirrors
What should be placed on each trampoline for the Bounce & Barre class?
A set of 2lb + 3lb weights
What is the shift length for the morning class at the downtown studio on Saturdays?
3 classes
Where should the folding desk be placed for set-up?
Outside in the hallway
Which area of the studio should be cleaned using Lysol wipes?
The baseboards
What should be placed on the main desk during set-up?
Signage organizer with NEW client forms, pens & tape
What should be done with the reserved signs on the trampolines before starting the class?
Remove them from the trampolines
How can you access and use the Mindbody app?
Download the Mindbody Business app from the App Store
Where should the new client signs be placed in the studio?
On the trampolines
What should be done with the VIB sign for regular members?
Remove it from the trampoline
What does a grayed out client on the class roster indicate?
The client late canceled out of the class
Which tab should you select in Mindbody Business to process a drop-in class transaction?
Services
What should you do after the client has reviewed their cart in Mindbody Business?
Press 'Next' to proceed to the payment menu
When should you enter the studio and start flipping the room during studio transitions?
After the previous class has exited the studio
What should you do once the space is perfectly flipped during studio transitions?
Confirm that your class list matches the setup
What is the required arrival time for front desk staff before their scheduled shift?
1 hour prior
What is the meaning of a 'weekend' shift?
A shift on Saturday or Sunday
How many free classes does a front desk staff member earn for working a 4 hour shift?
2 free classes
Where should new clients be taken upon arrival?
To their designated trampoline
Which tab should be selected in Mindbody Business to process a retail sale?
Products
What should be done after the client has reviewed their cart in Mindbody Business?
Ask for their payment method
When should the front desk staff move back to the desk during studio transitions?
When the next class enters the studio
Which cleaning task should be done using Lysol wipes?
Cleaning the baseboards
Where can you find Windex and paper towels to clean the mirrors?
On the lower shelf in the closet
What should be done if both trash cans are full?
Place the full bags by the desk for the building maintenance staff to dispose of
What should be done before clients enter the studio in regards to lockers?
All lockers must be opened
Which app should be used to set the lights in the studio?
HUE app
Where should the instructor trampoline be set up?
In the front row, centered to the room, facing the mirrors
What should be placed on each trampoline for the Bounce & Barre class?
A set of 2lb + 3lb weights
What is the shift length for the morning class at the downtown studio on Saturdays?
8:00AM-12:30PM
Which app should be used to access and use Mindbody Business?
Mindbody Business
What does a grayed out client on the class roster indicate?
The client has late canceled out of the class
Where should the folding desk be placed for set-up?
In the hallway by Sam Lagrassa’s delivery door
What should be placed on the main desk during set-up?
Signage organizer with NEW client forms, pens & tape
According to the front desk expectations, how long should the front desk staff remain at the front desk before the start of class?
1 hour
What is the required arrival time for front desk staff before their scheduled shift?
30 minutes
What is the breakdown of earned classes for a 2 hour shift?
1 FREE CLASS
Which cleaning task should be done using Lysol wipes?
Cleaning the baseboards
Where can you find Windex and paper towels to clean the mirrors?
On the lower shelf in the closet
What should be done with the reserved signs on the trampolines before starting the class?
Remove them 2 minutes prior to starting class
Where should the new client signs be placed in the studio?
On the trampolines
What should be placed on each trampoline for the Bounce & Bands class?
A long purple band
Where should the instructor trampoline be set up?
In the front row, centered to the room
What is the address of the downtown studio?
52 Province St. Ste 307, Boston, MA
Which app should be used to set the lights in the studio?
HUE app
Which tab should you select in Mindbody Business to process a drop-in class transaction?
SERVICES
What should you do if there is a line of people trying to check-in?
Bring them to their designated trampoline
When should you enter the studio and start flipping the room during studio transitions?
As soon as everyone from the previous class has exited
What should you do once the space is perfectly flipped during studio transitions?
Invite the next class in
Which app should be used to access and use Mindbody?
Mindbody Business
What should front desk staff do if a client comes up as new but claims it's not their first time at the studio?
Check their profile on the booking platform
What does a grayed out client on the class roster indicate?
The client has late canceled the class
What should front desk staff do if a client mentions they have already checked in on their end?
Ignore their statement and proceed as usual
Equipment Shelf and Studio Maintenance Quiz: Test your knowledge on proper equipment handling, including hanging off the equipment shelf and testing microphones. Learn about the importance of alerting management for any issues. Discover how to minimize germ exposure during flu season with individual windscreens. Enhance your understanding of studio maintenance, including cleaning mirrors and locating necessary cleaning supplies.
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