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Questions and Answers
What is the ultimate goal of an ERP system?
What is the ultimate goal of an ERP system?
To satisfy customers (by improving service) and reduce costs.
Which of the following are primary components of an ERP system for a manufacturing organization? (Select all that apply)
Which of the following are primary components of an ERP system for a manufacturing organization? (Select all that apply)
What are the three main categories of software that may be included in PLM software?
What are the three main categories of software that may be included in PLM software?
Cloud-based ERP solutions are becoming increasingly common.
Cloud-based ERP solutions are becoming increasingly common.
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What is the purpose of a transaction processing system?
What is the purpose of a transaction processing system?
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Which of these is NOT an example of a transaction processing system?
Which of these is NOT an example of a transaction processing system?
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What does SCM stand for?
What does SCM stand for?
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What is the function of CRM software?
What is the function of CRM software?
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Which of the following is NOT a common challenge to successful enterprise system implementation?
Which of the following is NOT a common challenge to successful enterprise system implementation?
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What are the main benefits of using a hosted software model for enterprise software?
What are the main benefits of using a hosted software model for enterprise software?
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Which of the following are examples of the basic activities common to all transaction processing systems?
Which of the following are examples of the basic activities common to all transaction processing systems?
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What is the main goal of an enterprise resource planning system?
What is the main goal of an enterprise resource planning system?
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Identify the essential characteristic that differentiates batch processing systems from online transaction processing systems.
Identify the essential characteristic that differentiates batch processing systems from online transaction processing systems.
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Which of the following is NOT a key feature of a CRM system?
Which of the following is NOT a key feature of a CRM system?
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What is the primary goal of supply chain management (SCM)?
What is the primary goal of supply chain management (SCM)?
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What are the three main types of software typically included within the scope of PLM software?
What are the three main types of software typically included within the scope of PLM software?
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The hosted software model (i.e., SaaS) is typically associated with higher start-up costs compared to traditional on-premise software.
The hosted software model (i.e., SaaS) is typically associated with higher start-up costs compared to traditional on-premise software.
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Which of these is a potential challenge in implementing enterprise systems?
Which of these is a potential challenge in implementing enterprise systems?
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Identify three tips for avoiding a failed implementation of an enterprise system.
Identify three tips for avoiding a failed implementation of an enterprise system.
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Study Notes
Enterprise Systems
- Transaction processing systems (TPSs) capture and process data about fundamental business operations.
- TPSs provide input to management information systems and decision support systems.
- Batch processing systems collect transactions over a period and process them in batches.
- Online transaction processing (OLTP) systems handle individual transactions in real-time.
- Traditional transaction processing methods often involve a mix of systems.
- Organizations expect their TPSs to accurately capture, process, and update databases, avoid fraudulent transactions, and produce timely reports.
- Order processing systems streamline the order lifecycle from placement to delivery.
- Point-of-sale (POS) systems are common in retail and restaurants for in-person transactions.
- Accounting systems track financial transactions.
- Purchasing systems support purchasing functions, including inventory control.
- Reservation systems manage bookings and reservations.
- Data collection can be manual or automated via special input devices.
- Source data automation captures data at its source and records it electronically.
Enterprise Resource Planning (ERP) Systems
- ERP systems integrate the functions of an organization.
- The goal of ERP systems is to improve customer satisfaction, reduce costs, and support daily business activities across various functions, such as supply chains, sales, marketing, human resources, and accounting.
- ERP systems use interrelated tasks and activities for their success.
- Companies implement ERP systems to create highly integrated sets of systems.
- Common challenges for ERP implementations include high costs, long implementation timelines, difficulty managing change, software customization challenges, and user frustration with new systems.
Tips for Avoiding Failed Implementations
- Allow sufficient time for the transition from old processes to new processes.
- Allocate sufficient time and resources for training.
- Keep the scope well defined and focus on essential business processes.
Hosted Software Model
- Hosted software models (SaaS) aim to reduce complexity and high start-up costs by hosting software off-site.
- Advantages include lower total cost of ownership, faster start-ups, and lower implementation risks.
- Disadvantages include potential security concerns and integrating hosted products from multiple vendors.
Supply Chain Management (SCM)
- SCM involves planning, executing, and controlling all activities in an organization.
- SCM includes sourcing raw materials, converting them into finished products, warehousing, and delivering them to customers.
- Integrated information systems are vital for efficient SCM.
Customer Relationship Management (CRM)
- CRM software captures customer data to improve communication and enhance relationships.
- CRM systems automate and integrate sales, marketing, and service functions.
- CRM software includes key features, such as contact management, sales management, customer support, and business analysis.
Product Lifecycle Management (PLM)
- PLM systems manage data and processes related to product lifecycles.
- PLM encompasses various phases of a product's lifecycle, including research and development, design, prototype, production, and service.
- PLM systems use computer-aided design (CAD), computer-aided engineering (CAE), and computer-aided manufacturing (CAM).
- Benefits of PLM include reduced time to market and reduced costs.
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Description
This quiz covers essential concepts related to transaction processing systems (TPSs) and their roles in business operations. Learn about different types of systems such as batch processing, online transaction processing, and specific applications like order processing and point-of-sale systems. Test your understanding of how these systems impact management information and decision support.
