Enterprise Systems Overview
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Questions and Answers

What is the ultimate goal of an ERP system?

To satisfy customers (by improving service) and reduce costs.

Which of the following are primary components of an ERP system for a manufacturing organization? (Select all that apply)

  • Product lifecycle management (correct)
  • Human resource management (correct)
  • Supply chain management (correct)
  • Maintenance, repair, and operations (correct)
  • Customer relationship management (correct)
  • Accounting (correct)

What are the three main categories of software that may be included in PLM software?

  • ERP, CRM, and PLM
  • POS, accounting, and purchasing
  • OLTP, TPS, and MIS/DSS
  • CAD, CAE, and CAM (correct)

Cloud-based ERP solutions are becoming increasingly common.

<p>True (A)</p> Signup and view all the answers

What is the purpose of a transaction processing system?

<p>To capture and process data about fundamental business operations.</p> Signup and view all the answers

Which of these is NOT an example of a transaction processing system?

<p>Management information systems (D)</p> Signup and view all the answers

What does SCM stand for?

<p>Supply Chain Management</p> Signup and view all the answers

What is the function of CRM software?

<p>It automates and integrates the functions of sales, marketing, and service in an organization.</p> Signup and view all the answers

Which of the following is NOT a common challenge to successful enterprise system implementation?

<p>Lack of available technology expertise (A)</p> Signup and view all the answers

What are the main benefits of using a hosted software model for enterprise software?

<p>It helps customers benefit from new technology while avoiding much of the associated complexity and high start-up costs.</p> Signup and view all the answers

Which of the following are examples of the basic activities common to all transaction processing systems?

<p>Gathering &amp; processing fundamental data about an organization (A), Managing payroll (C), Creating invoices (F)</p> Signup and view all the answers

What is the main goal of an enterprise resource planning system?

<p>To integrate all business functions into a single system (A), To satisfy customers and reduce costs (C)</p> Signup and view all the answers

Identify the essential characteristic that differentiates batch processing systems from online transaction processing systems.

<p>The delay between an event and processing in batch systems (B)</p> Signup and view all the answers

Which of the following is NOT a key feature of a CRM system?

<p>Product lifecycle management (E)</p> Signup and view all the answers

What is the primary goal of supply chain management (SCM)?

<p>Planning, executing, and controlling all processes involved in the flow of materials, from sourcing to delivering finished products to customers.</p> Signup and view all the answers

What are the three main types of software typically included within the scope of PLM software?

<p>Computer-aided design (CAD), Computer-aided engineering (CAE), and Computer-aided manufacturing (CAM).</p> Signup and view all the answers

The hosted software model (i.e., SaaS) is typically associated with higher start-up costs compared to traditional on-premise software.

<p>False (B)</p> Signup and view all the answers

Which of these is a potential challenge in implementing enterprise systems?

<p>All of the above (E)</p> Signup and view all the answers

Identify three tips for avoiding a failed implementation of an enterprise system.

<p>Allow sufficient time for transition, allocate sufficient time and money training people, and keep the scope of the project well defined and contained to essential business processes.</p> Signup and view all the answers

Flashcards

Transaction Processing Systems (TPS)

Systems that capture and process data about core business operations.

Batch Processing

Processing multiple transactions at once, after they've occurred.

Online Transaction Processing (OLTP)

Real-time processing of individual transactions.

Order Processing Systems

Systems managing the entire order lifecycle from placement to delivery.

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Point of Sale (POS) Systems

Systems for in-person transactions in retail and restaurants.

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Accounting Systems

Systems tracking financial transactions within an organization.

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Purchasing Systems

Systems supporting the purchasing function, including inventory and orders.

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Reservation Systems

Systems managing bookings and reservations.

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Source Data Automation

Capturing data at its source electronically for direct input.

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Enterprise Resource Planning (ERP) Systems

Integrated systems managing all core business operations.

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Business Process

Series of tasks to achieve a specific goal in an organization.

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Improved Access to Data

ERP systems provide a unified view of core data for better decisions.

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Streamlined Business Processes

ERP systems optimize workflows and efficiency.

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Improved Customer Service

ERP systems lead to better handling of customer needs.

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Cloud-based ERP

ERP systems hosted and accessed via the internet.

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Supply Chain Management (SCM)

Managing all activities involved in getting goods to customers.

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Customer Relationship Management (CRM)

Systems managing customer data to enhance communication and relationships.

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Product Lifecycle Management (PLM)

Managing data and processes throughout a product's life.

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Computer-aided design (CAD)

Software for creating and modifying product designs.

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Computer-aided engineering (CAE)

Software for analyzing product performance.

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Computer-aided manufacturing (CAM)

Software controlling manufacturing machines.

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ERP Implementation Challenges

Potential issues faced during ERP system implementation.

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ERP Implementation Tips

Strategies for successful ERP implementation.

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What are some benefits organizations expect from their TPS?

TPSs are expected to capture and process data accurately, prevent fraudulent transactions, provide timely reports, improve customer service, and reduce labor needs.

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What are some examples of OLTP systems?

Online banking transactions and e-commerce purchases are examples of OLTP systems.

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What is an ERP system?

A set of integrated programs that manage a company's vital business operations across the entire organization.

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What are some advantages of ERP systems?

ERP systems improve data access for decision making, streamline business processes, and enhance customer service.

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What are some leading ERP systems?

SAP, Oracle, Microsoft Dynamics 365, and Odoo are some leading ERP systems.

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What are some challenges of implementing enterprise systems?

Challenges include limited resources, complex integration with existing systems, and resistance to change.

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What are some tips for successful ERP implementation?

Plan carefully, allocate sufficient resources, provide thorough training, and keep the project focused on key processes.

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Hosted Software Model (SaaS)

A model where software is hosted by a provider and accessed via the internet.

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How does hosted software help businesses?

The hosted software model can reduce complexity, lower start-up costs, and provide flexibility.

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What are some key takeaways about enterprise systems?

Enterprise systems support routine activities and help businesses add value. Implementing ERP systems creates integration and can lead to significant benefits.

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Study Notes

Enterprise Systems

  • Transaction processing systems (TPSs) capture and process data about fundamental business operations.
  • TPSs provide input to management information systems and decision support systems.
  • Batch processing systems collect transactions over a period and process them in batches.
  • Online transaction processing (OLTP) systems handle individual transactions in real-time.
  • Traditional transaction processing methods often involve a mix of systems.
  • Organizations expect their TPSs to accurately capture, process, and update databases, avoid fraudulent transactions, and produce timely reports.
  • Order processing systems streamline the order lifecycle from placement to delivery.
  • Point-of-sale (POS) systems are common in retail and restaurants for in-person transactions.
  • Accounting systems track financial transactions.
  • Purchasing systems support purchasing functions, including inventory control.
  • Reservation systems manage bookings and reservations.
  • Data collection can be manual or automated via special input devices.
  • Source data automation captures data at its source and records it electronically.

Enterprise Resource Planning (ERP) Systems

  • ERP systems integrate the functions of an organization.
  • The goal of ERP systems is to improve customer satisfaction, reduce costs, and support daily business activities across various functions, such as supply chains, sales, marketing, human resources, and accounting.
  • ERP systems use interrelated tasks and activities for their success.
  • Companies implement ERP systems to create highly integrated sets of systems.
  • Common challenges for ERP implementations include high costs, long implementation timelines, difficulty managing change, software customization challenges, and user frustration with new systems.

Tips for Avoiding Failed Implementations

  • Allow sufficient time for the transition from old processes to new processes.
  • Allocate sufficient time and resources for training.
  • Keep the scope well defined and focus on essential business processes.

Hosted Software Model

  • Hosted software models (SaaS) aim to reduce complexity and high start-up costs by hosting software off-site.
  • Advantages include lower total cost of ownership, faster start-ups, and lower implementation risks.
  • Disadvantages include potential security concerns and integrating hosted products from multiple vendors.

Supply Chain Management (SCM)

  • SCM involves planning, executing, and controlling all activities in an organization.
  • SCM includes sourcing raw materials, converting them into finished products, warehousing, and delivering them to customers.
  • Integrated information systems are vital for efficient SCM.

Customer Relationship Management (CRM)

  • CRM software captures customer data to improve communication and enhance relationships.
  • CRM systems automate and integrate sales, marketing, and service functions.
  • CRM software includes key features, such as contact management, sales management, customer support, and business analysis.

Product Lifecycle Management (PLM)

  • PLM systems manage data and processes related to product lifecycles.
  • PLM encompasses various phases of a product's lifecycle, including research and development, design, prototype, production, and service.
  • PLM systems use computer-aided design (CAD), computer-aided engineering (CAE), and computer-aided manufacturing (CAM).
  • Benefits of PLM include reduced time to market and reduced costs.

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Related Documents

Principles of Information Systems, Thirteenth Edition PDF

Description

This quiz covers essential concepts related to transaction processing systems (TPSs) and their roles in business operations. Learn about different types of systems such as batch processing, online transaction processing, and specific applications like order processing and point-of-sale systems. Test your understanding of how these systems impact management information and decision support.

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