Podcast
Questions and Answers
What is one major reason employees resist new workplace collaboration technologies?
What is one major reason employees resist new workplace collaboration technologies?
- They lack access to the new technologies.
- They believe email is more efficient for communication. (correct)
- They find the new technologies more complex to use.
- They feel the new technologies lack sufficient features.
Which of the following is noted as a benefit of adopting internal enterprise social networking?
Which of the following is noted as a benefit of adopting internal enterprise social networking?
- It decreases the number of employees required.
- It guarantees faster decision-making without any risk.
- It enhances employee engagement and innovation. (correct)
- It eliminates the need for all forms of communication.
How did BASF encourage the use of social media tools among its employees?
How did BASF encourage the use of social media tools among its employees?
- By rewarding employees who use email over social media.
- By prohibiting specific project teams from using email. (correct)
- By providing mandatory training sessions on social media use.
- By removing all email communication.
What significant change in perspective is required for a social business?
What significant change in perspective is required for a social business?
What issue arises from employees duplicating communication on both social media and email?
What issue arises from employees duplicating communication on both social media and email?
What method did Emeric Duha use to handle excessive emails?
What method did Emeric Duha use to handle excessive emails?
What is necessary for getting employees to embrace social business tools?
What is necessary for getting employees to embrace social business tools?
What was a notable achievement of Duha Group after implementing social collaboration tools?
What was a notable achievement of Duha Group after implementing social collaboration tools?
What is a potential downside of employees using multiple collaboration tools?
What is a potential downside of employees using multiple collaboration tools?
What factor is crucial for the successful implementation of enterprise social networking?
What factor is crucial for the successful implementation of enterprise social networking?
How might the use of internal social networks negatively impact employee morale?
How might the use of internal social networks negatively impact employee morale?
Why might employees hesitate to use social tools like Facebook and Twitter for work purposes?
Why might employees hesitate to use social tools like Facebook and Twitter for work purposes?
What can lead to a decline in productivity when using digital collaboration tools?
What can lead to a decline in productivity when using digital collaboration tools?
Which of the following is TRUE regarding the integration of social networking tools in an organization?
Which of the following is TRUE regarding the integration of social networking tools in an organization?
What is a benefit of using collaboration tools in contemporary enterprises?
What is a benefit of using collaboration tools in contemporary enterprises?
What issue may arise due to incompatibility of social tools with a firm's business processes?
What issue may arise due to incompatibility of social tools with a firm's business processes?
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Study Notes
Enterprise Social Networking
- Businesses are increasingly using workplace collaboration technology, including tools for internal social networking.
- These tools can promote employee collaboration, knowledge sharing, faster decision-making, innovation, and increased employee engagement
- Driven by increasing email volume and "app fatigue" which employees are experiencing.
Using Social Networks Effectively
- BASF banned email usage in specific project teams to encourage social media tool adoption.
- Requires a change in thinking, embracing a more democratic and horizontal organizational structure.
- A "pull" approach is needed as many employees resist the change.
- Social networks have potential for increased organizational productivity, efficiency, and innovation.
- Can also support pre-existing groups, which can result in negativity if they are used to criticize others or pursue personal agendas.
Choosing the Right Social Network
- Compatibility is crucial.
- Social business applications modeled on consumer-facing platforms may not work well with incompatible organizational objectives.
- The specific business purpose determines the best social media platform for the organization.
- Employees accustomed to using social media for personal reasons may have difficulty using similar tools for work purposes, as they perceive them as informal and personal.
Challenges in Adoption
- Some employees resist new technology and prefer familiar methods like email.
- Some companies experience duplicate communication on both social media and email, increasing time and cost.
- Digital collaboration tools, while promoting collaboration, can lead to overload and less time for individual thinking.
- Businesses should focus on building a culture that embraces change and the benefits of social networking tools.
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