Enhancing Communication in Construction
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Questions and Answers

Which stakeholders should be considered when developing a communications plan for a project?

  • All project stakeholders (correct)
  • External stakeholders only
  • Client organization only
  • Design team and construction team only

What is a recommended approach to building a communications plan?

  • Start with the project's budget
  • Start with the project's work breakdown structure (correct)
  • Start with the project's schedule
  • Start with the project's risk management plan

What is the purpose of monitoring project communications?

  • To ensure teams are communicating and cooperating in a timely manner
  • To avoid unpleasant surprises to all parties (correct)
  • To facilitate the auditing process
  • To ensure all project-related communications are documented

What are the traditional ways of communicating in architecture?

<p>Drawings (C)</p> Signup and view all the answers

Why is effective communication important in design-construction projects?

<p>To ensure the project is completed successfully (C)</p> Signup and view all the answers

According to Ralph Kliem, what does effective communication require?

<p>Flexibility and adaptability (B)</p> Signup and view all the answers

What does the Project Management Institute's A Guide to the Project Management Body of Knowledge define as project communications management?

<p>The process of ensuring effective information exchange (A)</p> Signup and view all the answers

What are some of the factors that can impact the clarity, transmission, and understanding of a message in the design-construction industry?

<p>The medium used for communication (A)</p> Signup and view all the answers

Which of the following is an essential step to maintain good communication with contractors during a construction project?

<p>Convene a construction project kick-off meeting (C)</p> Signup and view all the answers

What are shop drawings?

<p>Design working drawings (D)</p> Signup and view all the answers

What must the architect do before enacting change orders on the construction site?

<p>Receive approval from the client (A)</p> Signup and view all the answers

When do conflicts between project priorities tend to be highest?

<p>At the beginning of the project (A)</p> Signup and view all the answers

Which of the following is an example of informal written communication?

<p>Memos (C)</p> Signup and view all the answers

What is an important aspect of active listening?

<p>Maintaining eye contact with the audience (D)</p> Signup and view all the answers

What can lead to misunderstandings in graphic communication?

<p>The uninitiated stakeholder's inability to read drawings (C)</p> Signup and view all the answers

What is a key factor in effective communication between parties?

<p>Having a clear and cogent understanding of the communication (B)</p> Signup and view all the answers

Which of the following best defines communication in the context of construction projects?

<p>A systematic procedure used to transfer information among project stakeholders (D)</p> Signup and view all the answers

What is the purpose of managing communications in a project?

<p>To ensure the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information (A)</p> Signup and view all the answers

What is the role of negotiation in business, design, or construction?

<p>To reach an agreement between parties with different aims or intentions (C)</p> Signup and view all the answers

What are stakeholders in the context of a project?

<p>People who may impact or be impacted by project outcomes (C)</p> Signup and view all the answers

During the pre-agreement phase, the architect's role includes negotiating with the client to determine which services are considered 'basic services' and which services are considered 'additional services'

<p>True (B)</p> Signup and view all the answers

In the pre-design phase, if the client has difficulty providing project requirements, the architect should prepare the functional program as an additional service using the services of other design professionals.

<p>True (B)</p> Signup and view all the answers

During the construction documents phase, contracts, drawings, specifications, and records are central to the project's written communications.

<p>True (B)</p> Signup and view all the answers

The Notice to Proceed is the first formal communication under the construction contract and allows work to begin before the actual contract is signed.

<p>True (A)</p> Signup and view all the answers

Which approach is the foundation for understanding conflict resolution according to the text?

<p>Collaboration/ Confronting (D)</p> Signup and view all the answers

What is the task for the architect in managing conflict?

<p>All of the above (D)</p> Signup and view all the answers

How many strategies for managing conflict are mentioned in the text?

<p>Five (C)</p> Signup and view all the answers

Who expanded the five strategies by placing them in a matrix?

<p>K.W. Thomas (C)</p> Signup and view all the answers

Which factor determines the appropriate application of the five conflict strategies?

<p>Comparison of desired outcomes (A)</p> Signup and view all the answers

Do all strategies for resolving conflict provide a lasting outcome?

<p>No (A)</p> Signup and view all the answers

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