30 Questions
Which stakeholders should be considered when developing a communications plan for a project?
All project stakeholders
What is a recommended approach to building a communications plan?
Start with the project's work breakdown structure
What is the purpose of monitoring project communications?
To avoid unpleasant surprises to all parties
What are the traditional ways of communicating in architecture?
Drawings
Why is effective communication important in design-construction projects?
To ensure the project is completed successfully
According to Ralph Kliem, what does effective communication require?
Flexibility and adaptability
What does the Project Management Institute's A Guide to the Project Management Body of Knowledge define as project communications management?
The process of ensuring effective information exchange
What are some of the factors that can impact the clarity, transmission, and understanding of a message in the design-construction industry?
The medium used for communication
Which of the following is an essential step to maintain good communication with contractors during a construction project?
Convene a construction project kick-off meeting
What are shop drawings?
Design working drawings
What must the architect do before enacting change orders on the construction site?
Receive approval from the client
When do conflicts between project priorities tend to be highest?
At the beginning of the project
Which of the following is an example of informal written communication?
Memos
What is an important aspect of active listening?
Maintaining eye contact with the audience
What can lead to misunderstandings in graphic communication?
The uninitiated stakeholder's inability to read drawings
What is a key factor in effective communication between parties?
Having a clear and cogent understanding of the communication
Which of the following best defines communication in the context of construction projects?
A systematic procedure used to transfer information among project stakeholders
What is the purpose of managing communications in a project?
To ensure the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information
What is the role of negotiation in business, design, or construction?
To reach an agreement between parties with different aims or intentions
What are stakeholders in the context of a project?
People who may impact or be impacted by project outcomes
During the pre-agreement phase, the architect's role includes negotiating with the client to determine which services are considered 'basic services' and which services are considered 'additional services'
True
In the pre-design phase, if the client has difficulty providing project requirements, the architect should prepare the functional program as an additional service using the services of other design professionals.
True
During the construction documents phase, contracts, drawings, specifications, and records are central to the project's written communications.
True
The Notice to Proceed is the first formal communication under the construction contract and allows work to begin before the actual contract is signed.
True
Which approach is the foundation for understanding conflict resolution according to the text?
Collaboration/ Confronting
What is the task for the architect in managing conflict?
All of the above
How many strategies for managing conflict are mentioned in the text?
Five
Who expanded the five strategies by placing them in a matrix?
K.W. Thomas
Which factor determines the appropriate application of the five conflict strategies?
Comparison of desired outcomes
Do all strategies for resolving conflict provide a lasting outcome?
No
Improve Communication on Construction Sites: Quiz on Effective Strategies for Architects
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