Enhancing Communication in Construction

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Which stakeholders should be considered when developing a communications plan for a project?

All project stakeholders (correct)

External stakeholders only

Client organization only

Design team and construction team only

What is a recommended approach to building a communications plan?

Start with the project's budget

Start with the project's work breakdown structure (correct)

Start with the project's schedule

Start with the project's risk management plan

What is the purpose of monitoring project communications?

To ensure teams are communicating and cooperating in a timely manner

To avoid unpleasant surprises to all parties (correct)

To facilitate the auditing process

To ensure all project-related communications are documented

What are the traditional ways of communicating in architecture?

Drawings Signup and view all the answers

Why is effective communication important in design-construction projects?

To ensure the project is completed successfully Signup and view all the answers

According to Ralph Kliem, what does effective communication require?

Flexibility and adaptability Signup and view all the answers

What does the Project Management Institute's A Guide to the Project Management Body of Knowledge define as project communications management?

The process of ensuring effective information exchange Signup and view all the answers

What are some of the factors that can impact the clarity, transmission, and understanding of a message in the design-construction industry?

The medium used for communication Signup and view all the answers

Which of the following is an essential step to maintain good communication with contractors during a construction project?

Convene a construction project kick-off meeting Signup and view all the answers

What are shop drawings?

Design working drawings Signup and view all the answers

What must the architect do before enacting change orders on the construction site?

Receive approval from the client Signup and view all the answers

When do conflicts between project priorities tend to be highest?

At the beginning of the project Signup and view all the answers

Which of the following is an example of informal written communication?

Memos Signup and view all the answers

What is an important aspect of active listening?

Maintaining eye contact with the audience Signup and view all the answers

What can lead to misunderstandings in graphic communication?

The uninitiated stakeholder's inability to read drawings Signup and view all the answers

What is a key factor in effective communication between parties?

Having a clear and cogent understanding of the communication Signup and view all the answers

Which of the following best defines communication in the context of construction projects?

A systematic procedure used to transfer information among project stakeholders Signup and view all the answers

What is the purpose of managing communications in a project?

To ensure the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information Signup and view all the answers

What is the role of negotiation in business, design, or construction?

To reach an agreement between parties with different aims or intentions Signup and view all the answers

What are stakeholders in the context of a project?

People who may impact or be impacted by project outcomes Signup and view all the answers

During the pre-agreement phase, the architect's role includes negotiating with the client to determine which services are considered 'basic services' and which services are considered 'additional services'

True Signup and view all the answers

In the pre-design phase, if the client has difficulty providing project requirements, the architect should prepare the functional program as an additional service using the services of other design professionals.

True Signup and view all the answers

During the construction documents phase, contracts, drawings, specifications, and records are central to the project's written communications.

True Signup and view all the answers

The Notice to Proceed is the first formal communication under the construction contract and allows work to begin before the actual contract is signed.

True Signup and view all the answers

Which approach is the foundation for understanding conflict resolution according to the text?

Collaboration/ Confronting Signup and view all the answers

What is the task for the architect in managing conflict?

All of the above Signup and view all the answers

How many strategies for managing conflict are mentioned in the text?

Five Signup and view all the answers

Who expanded the five strategies by placing them in a matrix?

K.W. Thomas Signup and view all the answers

Which factor determines the appropriate application of the five conflict strategies?

Comparison of desired outcomes Signup and view all the answers

Do all strategies for resolving conflict provide a lasting outcome?

No Signup and view all the answers

Enhancing Communication in Construction

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Questions and Answers

Which stakeholders should be considered when developing a communications plan for a project?

What is a recommended approach to building a communications plan?

What is the purpose of monitoring project communications?

What are the traditional ways of communicating in architecture?

Why is effective communication important in design-construction projects?

According to Ralph Kliem, what does effective communication require?

What does the Project Management Institute's A Guide to the Project Management Body of Knowledge define as project communications management?

What are some of the factors that can impact the clarity, transmission, and understanding of a message in the design-construction industry?

Which of the following is an essential step to maintain good communication with contractors during a construction project?

What are shop drawings?

What must the architect do before enacting change orders on the construction site?

When do conflicts between project priorities tend to be highest?

Which of the following is an example of informal written communication?

What is an important aspect of active listening?

What can lead to misunderstandings in graphic communication?

What is a key factor in effective communication between parties?

Which of the following best defines communication in the context of construction projects?

What is the purpose of managing communications in a project?

What is the role of negotiation in business, design, or construction?

What are stakeholders in the context of a project?

During the pre-agreement phase, the architect's role includes negotiating with the client to determine which services are considered 'basic services' and which services are considered 'additional services'

In the pre-design phase, if the client has difficulty providing project requirements, the architect should prepare the functional program as an additional service using the services of other design professionals.

During the construction documents phase, contracts, drawings, specifications, and records are central to the project's written communications.

The Notice to Proceed is the first formal communication under the construction contract and allows work to begin before the actual contract is signed.

Which approach is the foundation for understanding conflict resolution according to the text?

What is the task for the architect in managing conflict?

How many strategies for managing conflict are mentioned in the text?

Who expanded the five strategies by placing them in a matrix?

Which factor determines the appropriate application of the five conflict strategies?

Do all strategies for resolving conflict provide a lasting outcome?

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