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Questions and Answers
What is the recommended approach when clarifying a customer's statements?
What is the recommended approach when clarifying a customer's statements?
- Interrupt the customer to speed up the conversation
- Provide a quick fix without further investigation
- Assume what the customer means and provide a solution
- Ask open-ended questions to narrow down the scope of the problem (correct)
How should one handle their experiences in relation to social media?
How should one handle their experiences in relation to social media?
- Exaggerate experiences for social media attention
- Discuss experiences openly without considering consequences
- Do not disclose experiences via social media outlets (correct)
- Share experiences to gain sympathy from others
What should be avoided when dealing with customers' problems?
What should be avoided when dealing with customers' problems?
- Dismiss customer's problems (correct)
- Express strong personal opinions
- Argue with customers and become defensive
- Avoid being judgemental
