Enhance Your Customer Service Skills
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Questions and Answers

What is the recommended approach when clarifying a customer's statements?

  • Interrupt the customer to speed up the conversation
  • Provide a quick fix without further investigation
  • Assume what the customer means and provide a solution
  • Ask open-ended questions to narrow down the scope of the problem (correct)

    • How should one handle their experiences in relation to social media?

  • Exaggerate experiences for social media attention
  • Discuss experiences openly without considering consequences
  • Do not disclose experiences via social media outlets (correct)
  • Share experiences to gain sympathy from others

    • What should be avoided when dealing with customers' problems?

  • Dismiss customer's problems (correct)
  • Express strong personal opinions
  • Argue with customers and become defensive
  • Avoid being judgemental

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