18 Questions
When should you use a formal greeting?
When meeting someone for the first time
Which phrase is considered a formal greeting?
Hello, Mr. Levinson. How are you?
At what time of the day do we say 'good evening'?
After 4 pm
Which greeting phrase should be used at leave-taking after evening?
'Good night'
When is 'How do you do?' used?
When meeting someone for the first time
What is the standard reply to 'How do you do?'
'Fine, thank you'
In the business world, how are introductions typically done?
Based on the person's rank or position in the organization
When introducing two people of equal rank, who should be introduced first?
The person you know less
Which of the following is NOT considered part of the basics when introducing yourself?
Position and job
What should you do when introducing yourself in a social situation compared to a business setting?
Base the introduction on rank or position in a business setting
What is a common way to start an introduction conversation?
'I was born in this city'
Why is knowing the context and audience important when making introductions?
To tailor your introduction appropriately
In a formal setting, how can you introduce someone based on the text?
Would you please allow me to introduce...
Which type of language is more suitable for formal introductions according to the text?
Formal language
What is the purpose of 'small talk' according to the text?
To create a favorable environment before discussing business
Which of the following is an example of an informal introduction from the text?
'This is (name)'
What is the main reason for using small talk before discussing business?
To create a positive atmosphere for business discussions
How does the text suggest introductions should be made in a formal setting?
'May I introduce...'
Study Notes
Greetings and Introductions
- Greetings are the first thing we do when we meet people or someone new, and can be formal or informal depending on the relationship and culture.
- Formal greetings are more polite and used when we don't know the person, while informal greetings are used with friends or people we know well.
Types of Greetings
- 'Good morning' is used until noon, 'good afternoon' is used until 4 pm, and 'good evening' is used after 4 pm, even if it's not evening but night.
- 'Good night' is used at leave-taking after the evening.
- 'How do you do?' is a formal greeting used when meeting someone for the first time, and the standard reply is 'How do you do?'.
Formal Introductions
- In formal situations, use formal language such as:
- 'Would you please allow me to introduce…'
- 'I would like to introduce you to…'
- 'May I introduce…'
- 'Please let me introduce you to…'
- Example: 'Hello everybody! I would like to introduce our new administrative officer, David Robinson. He is an Oxford graduate in management studies…'.
Informal Introductions
- In informal settings, introducing others is often made simply by saying: 'This is (name)'.
- Example: Ali: Adam, this is Abraham. Adam: Hi, nice to meet you. Abraham: Nice to meet too. Ali: Abraham is my cousin.
Small Talk
- Small talk is a short social conversation about common interests before discussing business, which helps build relationships and creates a favorable environment.
- Small talk can also help develop a better understanding of the person you're doing business with.
- Example: Mr. Mehta: 'It's a lovely weather today! Isn't it?' Mr. Burns: 'Yes. It is indeed.'
Introducing Yourself
- When introducing yourself, provide necessary information such as:
- Greetings (formal or informal)
- Name (e.g., 'I am/I'm…', 'My name is/My name's…', 'This is…' especially on the telephone)
- Location (e.g., 'I'm from…', 'I come from…', 'I was born in…and grew up/raised in…, but now I live in…', 'I'm originally from…, but I'm now based in…')
- Optional information may include:
- Position and job (e.g., 'I work at/for…"company name"', 'I work in…"general area"', 'I work as a/an…"manager/accountant…"')
Learn how to greet, introduce, and say goodbye in formal and informal settings. Understand the differences between formal and informal greetings and how to use them appropriately when meeting new people.
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