Empowerment Process in Organizations Quiz

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189 Questions

What is the function that involves defining goals, establishing strategy, and developing plans to coordinate activities?

Planning

What is the function that involves determining tasks, grouping tasks, and deciding who reports to whom?

Organizing

Which managerial role involves representing the company in social or civic functions?

Figurehead

What function of management involves monitoring activities to ensure they are being accomplished as planned?

Controlling

What is the role that involves motivating employees, directing others, and resolving conflicts?

Leader

Which decisional role involves looking for opportunities and initiating projects for improvements?

Entrepreneur

What is the role of a craftsman in the organization, according to the text?

Technical specialist who likes detail and precision

What are the management lessons from Apple mentioned in the text?

  1. Technology-oriented company should be run by engineers. 2. A strong foundation of respect between managers and employees. 3. Employees are empowered to own and improve the products. 4. Never miss deadlines. 5. Innovate and challenge the status quo. 6. Get people who are passionate with Apple.

What is the role of a jungle fighter in the organization, according to the text?

After success at any cost

What is the goal of a conservative in the organization?

Protection of self and the company

What are the types of managerial activities included in Traditional Management?

Decision making, planning, budgeting, and controlling

What are the three types of managers mentioned in the text?

First Line Management, Middle Management, Top Management

According to Likert, what are the two leadership styles mentioned in the text?

Job-centered & Employee-centered

What are the three leadership styles mentioned in Lewin’s leadership model?

Autocratic, Democratic, Laissez-faire

What are the components of Emotional Intelligence mentioned in the text?

Self-awareness, Self-management, Motivation, Social Awareness, Relationship Management

According to the Vroom-Jago Leadership Model, what are the four leadership styles?

Autocratic, Consultative, Group, Delegated

What does the Fiedler’s Contingency Leadership Model assume about group performance?

It can only be achieved through the interaction between leadership style and situational favourableness or compatibility

What is the main emphasis of Transactional Leadership?

Leaders help followers to identify what must be accomplished to get the desired results

What is the difference between Management and Leadership according to the text?

Management is coping with complexity, while Leadership is coping with change

What are the two types of management styles mentioned in the P-oriented & M-oriented Leadership Style?

P-oriented leadership, M-oriented leadership

What is the Situational Leadership Theory's main assertion about leaders?

Leaders' ability to determine follower’s maturity & adapt the most appropriate leadership style

According to the Attribution Theory, what factors does the leader classify the causes of follower’s behavior as?

Person, entity, context

Define empowerment.

Empowerment is the process of enhancing feelings of self-efficacy among organizational members through the identification of conditions that foster powerlessness and through their removal by both formal organizational practices and informal techniques of providing efficacy information.

What is impression management?

Impression management is the process by which individuals attempt to control the impression.

Name one impression management technique.

Conformity

What are the two approaches to decision making mentioned in the text?

Inquiry and Advocacy

What are the two types of decision mentioned in the text?

Programmed and Nonprogrammed

What are the three C's in decision making?

Conflict, Consideration, Closure

Name one creativity tool mentioned in the text.

Brainstorming

What are the three faces of power from McClelland mentioned in the text?

Personal Power, Social Power, Sociological Orientation to Power

Name one form of power mentioned in the text.

Charisma

What are the three bases of power mentioned in the text?

Legitimate Power/Authority, Reward Power, Coercive Power

Name one characteristic of powerful people mentioned in the text.

Ability to intercede for someone in trouble

What is the Rational Model of Decision Making based on?

The Rational Model of Decision Making is based on assumptions such as completely rational outcomes, consistent system of preferences, awareness of all possible alternatives, and the ability to predict the probability of success for each alternative.

What are the main components of electronic commerce?

Buying, selling, and exchanging of products, services, and information via computer network or internet.

What is the difference between e-commerce and e-business?

E-commerce involves the electronic buying, selling, and exchange of products, while e-business encompasses the application of information and communication technology in support of all business activities.

How is e-business using technology to improve business processes?

It improves internal processes such as human resources, financial and administration systems, as well as external processes such as sales, marketing, supply of goods and services, and customer relationship.

What are some examples of e-business processes that technology helps to improve?

Managing internal processes like human resources, financial and administration systems, as well as external processes such as sales, marketing, supply of goods and services, and customer relationship.

How is e-commerce changing business functional areas?

E-commerce is impacting all business functional areas and their implementation tasks, ranging from advertising to paying bills.

What are the key elements involved in e-commerce?

E-commerce involves electronic fund transfer, e-marketing, online transactions, automated data collection, and electronic system.

What is the main concept of the B2B model in e-commerce?

Buyer and seller are two different entities, similar to manufacturer issuing goods to the retailer or wholesaler.

Explain the concept of B2C in e-commerce.

B2C involves direct trade between the company and consumers, providing direct selling through online platforms.

What is the purpose of Business-to-Employee (B2E) electronic commerce?

B2E e-commerce allows companies to provide products and/or services to their employees and automate employee-related corporate processes.

Name one example of person-to-person transactions facilitated by e-commerce.

eBay's auction service

What are two pros of e-commerce according to the text?

No checkout queues and easy access 24 hours a day

List two cons of e-commerce as stated in the text.

Unable to examine products personally and the possibility of credit card number theft

What is the percentage of stock availability on the internet, as mentioned in the text?

On average only 1/9th of stock is available on the net.

What are the types of businesses involved in B2B e-commerce?

Businesses involved in B2B e-commerce include manufacturers, retailers, and wholesalers.

What is the main goal of the B2C model in e-commerce?

To sell products online directly to consumers

Explain the role of the Processing Network in e-commerce.

The Processing Network is responsible for payment processing and fulfillment of orders forwarded by the Commerce Server site.

What are the main activities of e-business?

E-Procurement, E-Collaboration, E-Commerce, ERP, E-CRM, Information System, E-Payment System, Business Intelligence

How does e-business enable cost-effective marketing?

It allows for online marketing tactics including email marketing, article marketing, social media networking, and e-newsletters, which are low cost or free.

What are the advantages of flexible business hours in e-business?

E-business operates 24/7, allowing businesses to generate revenue at any time.

How does e-business eliminate geographic boundaries?

It allows businesses to reach and sell products or services to customers worldwide as long as they have an Internet connection.

How does e-business reduce transaction costs?

It reduces the cost per transaction by requiring less manpower and removing the need for a salesperson during online transactions.

What are the disadvantages of e-business?

It lacks personal touch, can cause delays in goods delivery, limits the purchase of certain goods, and raises security concerns.

What is the e-business model that involves electronic transactions between businesses, such as manufacturers selling to distributors?

Business-to-Business (B2B) model

Which e-business model involves transactions between business organizations and consumers, and includes online catalog and database storage of product information?

Business-to-Consumer (B2C) model

What is the main concern associated with setting up an e-commerce website?

The concern is about the genuineness of the store and the credibility of the seller, as anyone can set up an e-commerce store.

What is the role of the e-business model known as Consumer-to-Business (C2B)?

It involves consumers offering products or services to businesses, such as freelance services or consumer feedback for businesses.

What are the four e-commerce models based on the parties involved in the transaction?

Business-to-Business (B2B), Business-to-Consumer (B2C), Consumer-to-Consumer (C2C), Consumer-to-Business (C2B)

What are the e-business tools mentioned in the text?

Mobile phone, Electronic data exchange, File transfer, Video conferencing, Call conferencing

What is the main difference between the C2B and B2C models in ecommerce?

In C2B, the consumer is the seller and the business organization is the buyer, while in B2C, the business organization is the seller and the consumer is the buyer.

Give an example of a C2C model platform for online transactions.

eBay and www.bazee.com

What is the main difference between E-commerce and E-business?

E-commerce involves the trading of goods and products over the internet, while E-business encompasses a broader range of business activities conducted through the internet.

What is the main objective of a G2C (Government-to-Citizen) website?

To provide services like registration for birth, marriage, or death certificates and reduce the average time for fulfilling people's requests for various government services.

What is the main contribution of e-commerce to economic growth and development?

It plays an important role in enhancing the growth of developed and developing economies over the 21st century.

What are the key components of e-commerce?

Trading of goods and products over the internet, commercial transactions, requiring a website, and using the internet.

What is the main difference between e-commerce and e-business in terms of coverage?

E-commerce has a broader approach that covers customers, suppliers, and distributors, while e-business has an approach that covers internal as well as external processes.

What is the main difference between e-commerce and e-business in terms of website requirements?

E-commerce requires a website for representing the business, while e-business requires a website, Customer Relationship Management, and Enterprise Resource Planning for running the business over the internet.

What is the main emphasis of the B2G (Business-to-Government) model?

It is used by government to trade and exchange information with various business organizations, and to provide a medium for businesses to submit application forms to the government.

What is the main emphasis of the G2B (Government-to-Business) model?

Government uses B2G model websites to approach business organizations, supporting auctions, tenders, and application submission functionalities.

What are the main characteristics of e-commerce transactions?

They are related to money, involve customers, suppliers, and distributors, and require a website for representation.

What is the difference between the contribution of e-commerce and e-business to economic growth?

E-commerce mainly focuses on trading goods and products over the internet, while e-business encompasses a wider range of business activities conducted through the internet.

What is the nature of e-business?

The nature of e-business involves the application of information and communication technologies to support all business activities.

What are the four entities in an internet-enabled business?

The four entities in an internet-enabled business are information, communication, community, and commerce.

What are the reasons for using e-commerce?

The reasons for using e-commerce include low entry cost, reduced transaction costs, access to the global market, and secure market share.

What were some key developments in the history of e-commerce?

Some key developments in the history of e-commerce include Electronic Funds Transfer (EFT) in the 1970s, Electronic Data Interchange (EDI) in the late 1970s and early 1980s, and the World Wide Web in the 1990s.

What is the process of e-commerce?

The process of e-commerce involves a consumer browsing a merchant's website, selecting items, providing billing and shipping information, and completing the purchase.

What is the scope of e-business?

The scope of e-business encompasses all business functions such as production, finance, marketing, personal administration, and managerial activities carried out through a computer network.

What is the definition of e-commerce and e-business?

E-commerce is the buying and selling of products and services over the Internet, while e-business involves e-enabling business processes using web technologies.

What are the entities involved in an internet-enabled business?

The entities involved in an internet-enabled business are information, communication, community, and commerce.

What are the advantages of using e-commerce?

The advantages of using e-commerce include low entry cost, reduced transaction costs, access to the global market, and secure market share.

What were some key historical developments in e-commerce?

Key historical developments in e-commerce include Electronic Funds Transfer (EFT) in the 1970s, Electronic Data Interchange (EDI) in the late 1970s and early 1980s, and the World Wide Web in the 1990s.

What is the process a consumer goes through in e-commerce?

In e-commerce, a consumer browses a merchant's website, selects items, provides billing and shipping information, and completes the purchase.

What does the scope of e-business encompass?

The scope of e-business encompasses all business functions such as production, finance, marketing, personal administration, and managerial activities carried out through a computer network.

What are the key components of e-commerce?

The key components of e-commerce include buying, selling, and exchanging of products, services, and information via a computer network or the internet.

How is e-business using technology to improve business processes?

E-business uses technology to improve business processes by managing internal processes such as human resources, financial and administrative systems, as well as external processes such as sales, marketing, supply of goods and services, and customer relationship.

What is the main difference between e-commerce and e-business in terms of coverage?

The main difference between e-commerce and e-business in terms of coverage is that e-commerce primarily focuses on buying, selling, and exchanging products, services, and information via a computer network or the internet, while e-business encompasses a broader application of information and communication technology in support of all business activities.

What are the main characteristics of e-commerce transactions?

The main characteristics of e-commerce transactions include electronic fund transfer, e-marketing, online transactions, automated data collection, and electronic fund transfer.

What were some key developments in the history of e-commerce?

Some key developments in the history of e-commerce include the rise of electronic fund transfer, e-marketing, online transactions, and automated data collection.

What is the role of the Processing Network in e-commerce?

The Processing Network in e-commerce facilitates electronic transactions between businesses, such as manufacturers selling to distributors.

What are some examples of e-business tools mentioned in the text?

Mobile phone, Electronic data exchange, File transfer, Video conferencing, Call conferencing

How does e-business enable cost-effective marketing?

By providing a central place to send customers to the business website, allowing for various low-cost or free online marketing tactics.

What are the advantages of flexible business hours in e-business?

E-business breaks down time barriers, allowing the business to operate 24/7 and make money even when the owner is asleep.

How does e-business eliminate geographic boundaries?

An online business can reach customers worldwide as long as they have an Internet connection.

What are the disadvantages of e-business mentioned in the text?

Lacks personal touch, Delays goods, Some goods cannot be purchased online, Anyone can set up an e-commerce website, Security concerns

What are the four e-commerce models based on the parties involved in the transaction?

Business-to-Business (B2B) model, Business-to-Consumer (B2C) model, Consumer-to-Consumer (C2C) model, Consumer-to-Business (C2B) model

What is the main difference between e-commerce and e-business in terms of coverage?

E-commerce mainly covers buying and selling of goods and services over the Internet, while e-business encompasses a wider range of activities including conducting business online, collaboration, CRM, and more.

What is the main concept of the B2B model in e-commerce?

It involves electronic transactions for ordering, purchasing, and other administrative tasks between businesses, often based on quantity and negotiable pricing.

What is the function of management that involves defining goals, establishing strategy, and developing plans to coordinate activities?

Planning

What are the e-business tools mentioned in the text?

Mobile phone, Electronic data exchange, File transfer, Video conferencing, Call conferencing

What is the main difference between e-commerce and e-business in terms of website requirements?

E-commerce primarily requires a platform for buying and selling goods online, while e-business encompasses a wider range of activities and may involve multiple online systems and tools.

What are the reasons for using e-commerce mentioned in the text?

Cost-effective marketing, Flexible business hours, Elimination of geographic boundaries, Reduction in transaction costs, Low overhead costs

What is the acronym B2B in the context of e-commerce?

Business to Business

Explain the concept of B2C in e-commerce.

Business to Consumer

What is the purpose of Business-to-Employee (B2E) electronic commerce?

Allows companies to provide products and/or services to their employees

Name one example of person-to-person transactions facilitated by e-commerce.

eBay's auction service

What are two pros of e-commerce as mentioned in the text?

No checkout queues and reduce prices

What are two cons of e-commerce as mentioned in the text?

Unable to examine products personally and credit card number theft

What is the percentage of stock availability on the internet, as mentioned in the text?

1/9th

What is the main difference between e-commerce and e-business?

E-commerce focuses on online transactions, while e-business encompasses a wider range of activities including electronic transactions.

Explain the role of the Processing Network in e-commerce.

Forwards the order to a Processing Network for payment processing and fulfillment

What is the main goal of the B2C model in e-commerce?

To sell the product online directly to consumers

What is the main difference between Consumer-to-Business (C2B) and Business-to-Consumer (B2C) models?

In C2B, the consumer is the seller and the business organization is the buyer, while in B2C, the business organization is the seller and the consumer is the buyer.

Give an example of a platform that operates on the Consumer-to-Consumer (C2C) model for online transactions.

eBay

What is the main difference between e-commerce and e-business?

E-commerce focuses on buying and selling goods over the internet, while e-business encompasses a wider range of business activities, including commercial transactions and other services.

What is the main contribution of e-commerce to economic growth and development?

Enhancing the growth of developed and developing economies over the 21st century.

What is the main objective of a Government-to-Citizen (G2C) website?

To reduce the average time for fulfilling people's requests for various government services.

What are the main components of e-commerce?

Trading of goods and products, commercial transactions, requiring a website, and using the internet.

What is the main emphasis of the G2B (Government-to-Business) model?

To provide a medium for businesses to submit application forms to the government, support auctions, tenders, and application submission functionalities.

What is the main role of the e-business model known as Consumer-to-Business (C2B)?

To empower consumers by allowing them to set the price of a product and sell to business organizations.

What are the main activities of e-business?

Running business transactions, using website, CRM, ERP, and the internet, intranet, and extranet.

What is the main difference between e-commerce and e-business in terms of their approach and coverage?

E-commerce has a broad approach that covers customers, suppliers, distributors, etc., while e-business has an approach that covers internal and external processes.

What is the main concern associated with setting up an e-commerce website?

The need for a website that represents the business and facilitates online transactions.

What are the main functions involved in the scope of E-business?

The main functions involved in the scope of E-business include production, finance, marketing, personal administration, and managerial activities like planning, organizing, and controlling.

Define E-commerce and E-business based on their nature and activities.

E-commerce involves the buying and selling of products and services over the Internet and other electronic media, while E-business encompasses the application of information and communication technologies to support all the activities of business, including electronic design, marketing, buying, selling, and delivery of products and services worldwide.

What are the four entities involved in an internet-enabled business?

The four entities in an internet-enabled business are information (access to data), communication (bi or multilateral exchange of information), community (mutual support by knowledge transfer), and commerce (contract-based transactions with the customers).

Explain the process of E-commerce from the consumer's perspective.

From the consumer's perspective, the process of E-commerce involves using a Web browser to connect to a merchant's website, browsing the product catalog, selecting items for purchase, providing billing and shipping information, and completing the purchase electronically.

What are the advantages of using E-commerce?

The advantages of using E-commerce include low entry cost, reduced transaction costs, access to the global market, and secure market share.

Briefly describe the history of E-commerce.

The history of E-commerce dates back to the 1970s with the introduction of Electronic Funds Transfer (EFT) by the banking industry, followed by the emergence of Electronic Data Interchange (EDI) in the late 1970s and early 1980s. The 1990s saw the World Wide Web providing easy-to-use technology for information publishing, leading to a cheaper and diverse business activities.

How does the internet facilitate the four entities involved in an internet-enabled business?

The internet facilitates the four entities in an internet-enabled business by providing low-cost data access for information retrieval, serving as a basic mode of communication for bilateral and multilateral exchange of information, playing a role in sharing knowledge within communities, and facilitating contract-based transactions through E-commerce platforms.

What are the key components of E-commerce?

The key components of E-commerce include the use of computer networks, electronic media, electronic design, marketing, buying, selling, and delivery of products and services worldwide.

Why is E-commerce considered to have a significant impact on economic development?

E-commerce is considered to have a significant impact on economic development due to its increasing contribution to the global gross domestic product (GDP), representation of a large percentage of worldwide E-commerce, and its role in large economic sectors such as communications, finance, and retail.

What is the main emphasis of the Business-to-Government (B2G) E-commerce model?

The main emphasis of the B2G E-commerce model is to facilitate transactions and interactions between businesses and government entities, such as online procurement, licensing, and public services.

Explain how E-business and E-commerce differ in their scope and nature.

E-business encompasses a wide range of business functions and activities carried out through computer networks, whereas E-commerce specifically involves the buying and selling of products and services over electronic media.

What are the main reasons for using E-commerce?

The main reasons for using E-commerce include cost-effectiveness, global market reach, reduced transaction costs, and secure market share, as well as enabling diverse business activities and supporting various business functions.

E-commerce only involves the buying and selling of physical products, not services or information.

False

E-business is solely focused on internal processes like human resources and financial administration.

False

E-commerce does not involve electronic fund transfer or automated data collection.

False

E-business primarily focuses on traditional paper-based transactions.

False

E-commerce and e-business are two distinct concepts with no overlap in their activities.

False

E-commerce and e-business are not impacting business functional areas or implementation tasks.

False

B2B stands for Business to Business and involves direct trade between the company and consumers.

False

B2C model involves selling products online directly to consumers.

True

B2E electronic commerce allows companies to provide products and/or services to their employees.

True

Person-to-person transactions are facilitated by C2C classifieds, auctions, and forums.

True

E-commerce eliminates the need for examining products personally.

True

E-commerce provides easy access 12 hours a day.

False

The possibility of credit card number theft is not a concern in e-commerce.

False

Ebay's auction service is an example of where person-to-person transactions take place everyday since 2005.

False

E-commerce enables cost-effective marketing through B2C model.

True

On average, only 1/9th of stock is available on the net.

True

E-business can operate 24/7 due to the availability of the internet.

True

E-business reduces the cost per transaction due to the involvement of more manpower.

False

E-commerce websites deliver goods as quickly as physical stores.

False

There are goods that cannot be purchased online, such as perishable items.

True

It is difficult to verify the authenticity of online stores due to the ease of setting up e-commerce websites.

True

E-commerce websites always ensure secure handling of personal and financial information.

False

The B2B model in e-commerce involves transactions between businesses and consumers.

False

E-business eliminates geographic boundaries, allowing businesses to reach customers worldwide.

True

E-business significantly increases overhead costs compared to physical locations.

False

E-business lacks the personal touch often found in physical retail stores.

True

E-business contributes to cost-effective marketing through various online tactics such as email marketing and social media networking.

True

E-business allows for highly cost-effective marketing because it requires large financial investments.

False

In the C2B model, the consumer is the buyer and the business organization is the seller.

False

In the C2C model, a consumer sells directly to a business organization.

False

e-commerce and e-business are different in that e-commerce only involves monetary transactions, while e-business includes both monetary and non-monetary activities.

False

E-commerce requires a website, while e-business requires a website, CRM, and ERP for running the business over the internet.

True

E-commerce uses the internet to connect with the rest of the world, while e-business uses the internet, intranet, and extranet for connecting with parties.

True

E-commerce is a major component of e-business.

True

e-commerce includes transactions related to money, but e-business includes only internal processes.

False

The main purpose of G2C (Government-to-Citizen) model websites is to support auctions of vehicles, machinery, or any other material.

True

E-commerce refers to the trading of goods and products over the internet.

True

The C2C model involves transactions between businesses.

False

B2G (Business-to-Government) model websites are used by businesses to trade and exchange information with various government organizations.

False

E-commerce plays an important role in enhancing the growth of several developed and developing economies over the 21st century.

True

E-commerce and e-business have a significant impact on the growth of only developed nations, not on developing economies.

False

The value of e-commerce sales increased from $20 billion to nearly $300 billion from 1997 to 2000.

True

E-commerce is expected to grow at a slower rate compared to traditional sales.

False

In 2000, e-commerce represented less than 80% of the worldwide e-commerce that took place in the United States.

False

E-commerce accounts for 15% of the global gross domestic product (GDP) in large economic sectors such as communications, finance, and retail.

True

E-business involves only production, finance, and marketing functions carried out through computer networks.

False

E-commerce involves only selling products and services by businesses over the Internet.

False

The internet provides low-cost data access for a limited number of people across the world.

False

Internet is not involved in the bilateral exchange of information between two people.

False

E-business mainly stands for non-internet enabled business.

False

E-commerce constitutes only 50% of advertisement in traditional business models.

False

EFT was used by the banking industry to exchange account information over secured networks in the 1980s.

True

Test your knowledge of the empowerment process in organizations, including the stages involved and its impact on employee performance. This quiz covers the identification and removal of conditions that foster powerlessness, enhancing empowerment conditions, employee perceptions, and performance improvement.

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