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Employee Recognition Programs: An Overview
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Employee Recognition Programs: An Overview

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Questions and Answers

What is a key factor in achieving informal resolution?

  • Supervisors explaining expectations adequately (correct)
  • Treating employees like children
  • Withholding feedback
  • Discipline as the main enforcement tool

    • How can employees contribute to informal resolution?

  • Shift responsibility entirely to management
  • Ignoring problems and blaming supervisors
  • Resisting any form of feedback
  • Taking responsibility for problem-solving (correct)

    • What is the suggested approach if an employee is unwilling to solve a problem?

  • Shift all responsibility to management
  • Coerce the employee forcefully
  • Place responsibility on the employee's shoulders (correct)
  • Use discipline immediately

    • Which action is likely to hinder informal resolution?

    <p>Treating employees as adults who must solve problems</p> Signup and view all the answers

    What is the compelling tool used to enforce responsibility in solving a problem?

    <p>Discipline</p> Signup and view all the answers

    In informal resolution, what should supervisors do when employees face problems?

    <p>Remove obstacles that interfere with success</p> Signup and view all the answers

    What are some avenues of recognition mentioned in the text?

    <p>Employee of the Month, Employee of the Year, Peer Cheers, and Sterling Light awards</p> Signup and view all the answers

    What is a key aspect mentioned in the text to receive recognition in the Fire Department?

    <p>Maintaining good attendance and production standards</p> Signup and view all the answers

    What is the main theme of the text regarding positive discipline?

    <p>Punishment is unpleasant and best minimized through informal interactions</p> Signup and view all the answers

    What are some programs that can be used for immediate recognition in the Fire Department according to the text?

    <p>Peer Cheers and Sterling Light awards</p> Signup and view all the answers

    What is recommended for all Fire Department employees in terms of utilizing recognition programs?

    <p>To create new ways of recognizing colleagues</p> Signup and view all the answers

    What is highlighted as a challenging aspect for both employees and supervisors when it comes to discipline?

    <p>Taking or being the focus of disciplinary action</p> Signup and view all the answers

    What is the underlying theory of positive discipline?

    <p>Supervisors and employees working together can resolve problems informally.</p> Signup and view all the answers

    When does the 'Formal Process' of Positive Discipline come into play?

    <p>When immediate serious problems cannot be handled informally.</p> Signup and view all the answers

    How are problems generally classified in the context of Positive Discipline?

    <p>As conduct, attendance, or performance related.</p> Signup and view all the answers

    What is the purpose of the 'Informal Process' in Positive Discipline?

    <p>To discover mutually acceptable solutions to problems.</p> Signup and view all the answers

    What happens if an employee fails to correct a problem?

    <p>Discipline will be imposed on them.</p> Signup and view all the answers

    What is the main distinction between informal and formal processes in Positive Discipline?

    <p>Informal processes involve collaboration, while formal processes involve isolation.</p> Signup and view all the answers

    What does conduct refer to?

    <p>Personal behavior and interactions with others</p> Signup and view all the answers

    Which of the following is considered an example of poor conduct?

    <p>Reporting to work under the influence of alcohol</p> Signup and view all the answers

    What constitutes threatening behavior according to the text?

    <p>Physically attacking or inflicting bodily harm on another person</p> Signup and view all the answers

    Which of the following is considered an act of dishonesty?

    <p>Falsifying personnel documents</p> Signup and view all the answers

    What does attendance relate to according to the text?

    <p>Ability to arrive at work on time and be present at assigned locations</p> Signup and view all the answers

    Which of the following behaviors would be categorized as misconduct?

    <p>Indulging in boisterous conduct in public view</p> Signup and view all the answers

    What are the three important factors the Disciplinary Algorithm requires the supervisor to consider?

    <p>Safety, Honesty, and Impact on Operations</p> Signup and view all the answers

    Why is safety considered to be of paramount importance in the Las Vegas Fire Department?

    <p>To prevent accidents in the workplace</p> Signup and view all the answers

    What is one theory related to safety in the Fire Department?

    <p>Safety is of paramount importance</p> Signup and view all the answers

    What questions must supervisors determine regarding employee actions?

    <p>Does the employee's action threaten safety?</p> Signup and view all the answers

    Why must supervisors consider the impact on Fire Department operations when making disciplinary decisions?

    <p>To maintain consistency in decision-making</p> Signup and view all the answers

    Based on the text, what must supervisors evaluate regarding an employee's absence?

    <p>The potential threat of the absence to personnel or operations</p> Signup and view all the answers

    What should supervisors do after addressing any deficiencies in training for an employee?

    <p>Continue monitoring the employee's performance</p> Signup and view all the answers

    What does removing obstacles entail for an employee according to the text?

    <p>Ensuring the employee has what is needed to do the job</p> Signup and view all the answers

    When should supervisors evaluate if any job requirements have changed since an employee's initial training?

    <p>After addressing training deficiencies</p> Signup and view all the answers

    What may prevent an employee from doing a job properly outside of the supervisor's immediate attention?

    <p>Serious family problems</p> Signup and view all the answers

    What should supervisors consider after providing an employee with necessary training?

    <p>Monitoring the employee's performance for improvement</p> Signup and view all the answers

    How can supervisors determine if a lack of training may be contributing to an employee's problem?

    <p>By evaluating specific questions related to training</p> Signup and view all the answers

    What is the purpose of a Disciplinary Meeting as described in the text?

    <p>To inform the employee of disciplinary action decisions</p> Signup and view all the answers

    How soon after an Administrative Hearing should the decision on disciplinary action be communicated?

    <p>Within fifteen (15) calendar days</p> Signup and view all the answers

    What should supervisors avoid allowing Disciplinary Meetings to turn into?

    <p>Debates</p> Signup and view all the answers

    Who is responsible for making decisions on disciplinary actions after an Administrative Hearing in the Las Vegas Fire Department?

    <p>The Fire Chief or designee</p> Signup and view all the answers

    What is the purpose of documenting a Disciplinary Meeting in Section II of the LVFD Disciplinary Action Form?

    <p>To detail the nature of the meeting and disciplinary actions taken</p> Signup and view all the answers

    What happens if employees are not satisfied with the result of a Disciplinary Meeting according to the text?

    <p>They can refer to the grievance article in the collective bargaining agreement</p> Signup and view all the answers

    What is the supervisor advised to evaluate regarding an employee's actions?

    <p>The impact on department operations</p> Signup and view all the answers

    In Positive Discipline, what is the distinction between a minor infraction and a major infraction based on the text?

    <p>Minor infractions are temporary and not severe while major infractions are severe and long-lasting</p> Signup and view all the answers

    What is the purpose of the 'Informal Process' in Positive Discipline?

    <p>To address problems in a less severe and temporary manner</p> Signup and view all the answers

    What does the Disciplinary Algorithm require supervisors to consider about an infraction?

    <p>Safety, honesty, and negative impact on operations</p> Signup and view all the answers

    What is the main theme of the text regarding disciplinary actions?

    <p>To consider the severity and impact of an infraction on department operations</p> Signup and view all the answers

    How should supervisors classify an infraction based on the text?

    <p>By whether it was severe or temporary in nature</p> Signup and view all the answers

    Why is regular, short-term feedback essential according to the text?

    <p>To improve employee performance</p> Signup and view all the answers

    What will happen if an employee believes it doesn't matter if a job is done correctly?

    <p>The employee will stop doing the job properly</p> Signup and view all the answers

    What is the consequence of unpleasant outcomes for doing a job properly or quickly?

    <p>Employee will stop doing the job correctly</p> Signup and view all the answers

    In Positive Discipline, what do supervisors need to consider regarding employee behavior?

    <p>Job performance consequences</p> Signup and view all the answers

    How do consequences impact both employees and organizations according to the text?

    <p>They ensure jobs are done correctly</p> Signup and view all the answers

    What is the main purpose of arranging consequences as mentioned in the text?

    <p>To ensure that job quality matters to employees and the organization</p> Signup and view all the answers

    What is one of the key responsibilities of a supervisor during the Disciplinary Meeting?

    <p>Offering suggested corrective actions</p> Signup and view all the answers

    When must the supervisor indicate the date the disciplinary database entry was made?

    <p>After the meeting is concluded</p> Signup and view all the answers

    What is a significant detail that supervisors need to include regarding the action to be taken during the Disciplinary Meeting?

    <p>Indicating a range from none to Step 4 action</p> Signup and view all the answers

    What should supervisors do if union representation was declined by the employee during the Disciplinary Meeting?

    <p>Document the employee's choice on the form</p> Signup and view all the answers

    Which copy of the Disciplinary Action Form should Fire Administration forward to Human Resources in Steps 2, 3, and 4?

    <p>White copy</p> Signup and view all the answers

    What is a specific detail that supervisors need to include regarding the effective dates of disciplinary actions?

    <p>Indicating different active dates for each Step action</p> Signup and view all the answers

    What should the supervisor do after all necessary information has been gathered?

    <p>Proceed with the Informal Process</p> Signup and view all the answers

    What is the primary goal of the Informal Process in Positive Discipline?

    <p>Prevent problems and eliminate them swiftly</p> Signup and view all the answers

    What is highlighted as an important component of an effective disciplinary program according to the text?

    <p>Use of six strategies and techniques</p> Signup and view all the answers

    What should supervisors do when evaluating the actions of employees?

    <p>Listen attentively to all parties</p> Signup and view all the answers

    What is crucial for supervisors in Positive Discipline to have if they utilize the strategies and techniques effectively?

    <p>Little to no discipline problems</p> Signup and view all the answers

    What should a supervisor do after conducting an Investigative Interview and considering the employee's response?

    <p>Decide on formal disciplinary action</p> Signup and view all the answers

    What is the first question a supervisor should ask themselves when evaluating whether disciplinary action is appropriate?

    <p>Can I demonstrate that the employee understood the rule violated?</p> Signup and view all the answers

    When should feedback on actions or non-action be provided to the employee according to the text?

    <p>Within fifteen (15) calendar days</p> Signup and view all the answers

    What level of discipline should be recommended by an employee's immediate supervisor?

    <p>No action, leave it to higher management</p> Signup and view all the answers

    What is the importance of maintaining a neutral tone in a disciplinary meeting as per the text?

    <p>To ensure that employees are treated with dignity and respect</p> Signup and view all the answers

    Which individual typically makes the final decision on implementing disciplinary actions in the Las Vegas Fire Department?

    <p>The Fire Chief or designee</p> Signup and view all the answers

    What is the supervisor's first step when a problem initially arises?

    <p>Gather basic information about the problem</p> Signup and view all the answers

    Which factor does information gathering primarily aim to accomplish?

    <p>Uncover the facts surrounding the issue</p> Signup and view all the answers

    What does information gathering usually start as?

    <p>A conversation between the employee and supervisor</p> Signup and view all the answers

    What should a supervisor evaluate regarding an employee's actions after a problem arises?

    <p>Whether the action violated company policy</p> Signup and view all the answers

    After information gathering, what becomes easier according to the text?

    <p>Resolving the problem informally</p> Signup and view all the answers

    What is the main purpose of a conversation between the employee and supervisor during information gathering?

    <p>Getting a general idea of what happened</p> Signup and view all the answers

    What are the three factors that the Disciplinary Algorithm requires the supervisor to consider?

    <p>Safety, honesty, and impact on Fire Department operations</p> Signup and view all the answers

    Why must supervisors assess whether an employee's action poses a safety threat according to the text?

    <p>To ensure a safe working environment for all personnel</p> Signup and view all the answers

    What is the underlying theory about safety in the Fire Department as per the text?

    <p>Safety is essential and rules must be strictly followed</p> Signup and view all the answers

    What do supervisors need to ascertain about an employee's absence for safety reasons?

    <p>If there was a potential threat to personnel or operations</p> Signup and view all the answers

    Why is it crucial for supervisors to maintain consistency in applying the Disciplinary Algorithm?

    <p>To ensure fairness and accountability</p> Signup and view all the answers

    What is the role of an employee representative during meetings that involve or may likely lead to formal discipline?

    <p>Not required unless requested by the employee</p> Signup and view all the answers

    What should a supervisor do if an employee requests a union representative to be present during a meeting that may result in formal disciplinary action?

    <p>Contact a Local 1285 Principle Officer or postpone the meeting if none are available</p> Signup and view all the answers

    What should supervisors do if the employee or union disagree with the disciplinary action taken during a meeting?

    <p>Review the situation through the grievance procedure</p> Signup and view all the answers

    When should supervisors follow proper procedures during disciplinary meetings according to the text?

    <p>Always, regardless of union representation</p> Signup and view all the answers

    What should supervisors not fail to do when considering disciplinary action according to the text?

    <p>Proceeding with disciplinary action despite potential grievances</p> Signup and view all the answers

    What is a key tip to assist in the communication process during coaching sessions?

    <p>Discussing resolutions in terms of what is desired</p> Signup and view all the answers

    In the context of training, when can problems arise for employees?

    <p>When training is not at an appropriate level</p> Signup and view all the answers

    What is a recommended approach if an employee is unwilling to solve a problem?

    <p>Seeking commitments to change</p> Signup and view all the answers

    What should supervisors do at the conclusion of a coaching session?

    <p>Enter a training report</p> Signup and view all the answers

    What is emphasized regarding training delivery in the text?

    <p>Training should have pre-established objectives</p> Signup and view all the answers

    What is a key element in maintaining effective communication during coaching sessions?

    <p>Listening carefully to all involved persons</p> Signup and view all the answers

    What is emphasized as essential for improving job performance?

    <p>Knowing exactly how well or poorly one is performing</p> Signup and view all the answers

    What may lead an employee to stop doing a job correctly?

    <p>Believing that the job doesn't matter</p> Signup and view all the answers

    What should supervisors assess to ensure job performance improvement?

    <p>The difference it makes to the employee to perform as expected</p> Signup and view all the answers

    What is the consequence of believing that a job doesn't matter, according to the text?

    <p>Employees will stop doing it correctly</p> Signup and view all the answers

    Why is arranging consequences considered important according to the text?

    <p>To ensure it makes a difference to both the employee and the organization</p> Signup and view all the answers

    What factor ultimately influences whether an employee will do a job correctly?

    <p>Belief in the importance of the job</p> Signup and view all the answers

    What is the purpose of extending the active life-span of prior disciplinary actions as described in the text?

    <p>To prevent repetitive disciplinary action</p> Signup and view all the answers

    How does Rule #3 impact the handling of disciplinary actions?

    <p>It limits the number of active actions in any step</p> Signup and view all the answers

    What is the main role of the Positive Discipline program mentioned in the text?

    <p>To prevent excessive disciplinary actions</p> Signup and view all the answers

    How does imposing progressively more serious discipline benefit the Fire Department according to the text?

    <p>By maintaining discipline effectiveness and preventing further infractions</p> Signup and view all the answers

    Why does ensuring documentation of prior actions is not lost play a crucial role as described in the text?

    <p>To prevent further disciplinary infractions by employees</p> Signup and view all the answers

    What is the significance of ensuring that the Step 1 and Step 2 actions remain active until a specific date as specified in the text?

    <p>To prevent repetitive disciplinary action</p> Signup and view all the answers

    When can disciplinary actions be purged from Human Resource files?

    <p>Six months beyond their inactive date</p> Signup and view all the answers

    What may result in termination according to the text?

    <p>Failure to take responsibility for issues</p> Signup and view all the answers

    What effect does extended leave have on the active life-span of disciplinary actions?

    <p>Extends it unless exempted by the Fire Chief</p> Signup and view all the answers

    What is the primary purpose of termination in the context described in the text?

    <p>Administrative separation from employment</p> Signup and view all the answers

    In what manner is the termination notice typically delivered according to the text?

    <p>In person by a Senior Staff Officer and a witness</p> Signup and view all the answers

    What alternative action may be considered if serious discipline is indicated but termination may not be warranted?

    <p>Demotion</p> Signup and view all the answers

    What must the next level supervisor do after being informed of a disciplinary action taken by a lower-level supervisor?

    <p>Access and review the disciplinary database</p> Signup and view all the answers

    What could lead to problems when formal disciplinary action is being considered?

    <p>A lack of evidence to support the action</p> Signup and view all the answers

    What should happen if the next level supervisor's review finds the disciplinary action inconsistent with departmental patterns?

    <p>Confirm the supervisor's action</p> Signup and view all the answers

    Why is it important for supervisors to ensure that formal disciplinary actions can withstand scrutiny?

    <p>To prevent legal liabilities for the department</p> Signup and view all the answers

    What should be done if an employee's overall disciplinary history deems the proposed action as unacceptable?

    <p>Reconsider and confirm based on departmental patterns</p> Signup and view all the answers

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