Podcast
Questions and Answers
Which term refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others?
Which term refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others?
- Affective organizational commitment
- Job satisfaction
- Emotional dissonance
- Emotional intelligence (correct)
Which of the following is NOT one of the four components of emotional intelligence arranged in a hierarchy?
Which of the following is NOT one of the four components of emotional intelligence arranged in a hierarchy?
- Empathy (correct)
- Social awareness
- Relationship management
- Self-awareness
What is the term used to describe an employee’s emotional attachment to, identification with, and involvement in a particular organization?
What is the term used to describe an employee’s emotional attachment to, identification with, and involvement in a particular organization?
- Continuance commitment
- Stressor
- Exit-voice-loyalty-neglect model
- Affective organizational commitment (correct)
What is the term used to describe the adaptive response to a situation perceived as challenging or threatening to a person's wellbeing?
What is the term used to describe the adaptive response to a situation perceived as challenging or threatening to a person's wellbeing?
Which model outlines four possible consequences of job dissatisfaction?
Which model outlines four possible consequences of job dissatisfaction?
What is the primary difference between emotions and attitudes?
What is the primary difference between emotions and attitudes?
In the context of attitudes, what do feelings refer to?
In the context of attitudes, what do feelings refer to?
How does emotional labor differ from cognitive dissonance in influencing behavior?
How does emotional labor differ from cognitive dissonance in influencing behavior?
What role do emotions play in behavior according to the text?
What role do emotions play in behavior according to the text?
Why is emotional labor more common in jobs requiring a variety of emotions?
Why is emotional labor more common in jobs requiring a variety of emotions?
