Emotions, Attitudes, and Beliefs Quiz

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Which term refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others?

Affective organizational commitment

Job satisfaction

Emotional dissonance

Emotional intelligence (correct)

Which of the following is NOT one of the four components of emotional intelligence arranged in a hierarchy?

Empathy (correct)

Social awareness

Relationship management

Self-awareness

What is the term used to describe an employee’s emotional attachment to, identification with, and involvement in a particular organization?

Continuance commitment

Stressor

Exit-voice-loyalty-neglect model

Affective organizational commitment (correct)

What is the term used to describe the adaptive response to a situation perceived as challenging or threatening to a person's wellbeing?

Stress Signup and view all the answers

Which model outlines four possible consequences of job dissatisfaction?

Exit-voice-loyalty-neglect model Signup and view all the answers

What is the primary difference between emotions and attitudes?

Emotions create a state of readiness, while attitudes represent perceptions. Signup and view all the answers

In the context of attitudes, what do feelings refer to?

Positive or negative evaluations of the attitude object Signup and view all the answers

How does emotional labor differ from cognitive dissonance in influencing behavior?

Emotional labor involves expressing desired emotions, while cognitive dissonance involves adjusting beliefs. Signup and view all the answers

What role do emotions play in behavior according to the text?

Equal or greater influence compared to cognitions Signup and view all the answers

Why is emotional labor more common in jobs requiring a variety of emotions?

Due to frequent interaction with clients Signup and view all the answers

Emotions, Attitudes, and Beliefs Quiz

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Questions and Answers

Which term refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others?

Which of the following is NOT one of the four components of emotional intelligence arranged in a hierarchy?

What is the term used to describe an employee’s emotional attachment to, identification with, and involvement in a particular organization?

What is the term used to describe the adaptive response to a situation perceived as challenging or threatening to a person's wellbeing?

Which model outlines four possible consequences of job dissatisfaction?

What is the primary difference between emotions and attitudes?

In the context of attitudes, what do feelings refer to?

How does emotional labor differ from cognitive dissonance in influencing behavior?

What role do emotions play in behavior according to the text?

Why is emotional labor more common in jobs requiring a variety of emotions?

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