Podcast
Questions and Answers
Daniel Goleman debated whether leaders are born or ______.
Daniel Goleman debated whether leaders are born or ______.
made
Scientific inquiry suggests that there is a ______ component to emotional intelligence.
Scientific inquiry suggests that there is a ______ component to emotional intelligence.
genetic
Emotional intelligence is born largely in the ______ of the brain's limbic system.
Emotional intelligence is born largely in the ______ of the brain's limbic system.
neurotransmitters
The limbic system learns best through ______, extended practice and feedback.
The limbic system learns best through ______, extended practice and feedback.
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The ______ system governs analytical and technical ability.
The ______ system governs analytical and technical ability.
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Emotional intelligence increases with ______.
Emotional intelligence increases with ______.
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It is the part of the brain that figures out how to use a computer or make a sales call by reading a ______.
It is the part of the brain that figures out how to use a computer or make a sales call by reading a ______.
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To enhance emotional intelligence, organizations must refocus their training to include the ______ system.
To enhance emotional intelligence, organizations must refocus their training to include the ______ system.
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Imagine an executive who is thought to be low on ______ by her colleagues.
Imagine an executive who is thought to be low on ______ by her colleagues.
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The executive could be directed to observe certain executives who listen well and to mimic their ______.
The executive could be directed to observe certain executives who listen well and to mimic their ______.
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Before beginning his quest, the executive's subordinates were terrified of working with ______.
Before beginning his quest, the executive's subordinates were terrified of working with ______.
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His first step was to take a vacation to a foreign country where he did not speak the ______.
His first step was to take a vacation to a foreign country where he did not speak the ______.
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Study Notes
Emotional Intelligence and Its Development
- The debate about emotional intelligence is whether it is innate or acquired, and scientific research suggests that it is a combination of both genetic and nurtured components.
Can Emotional Intelligence be Learned?
- Emotional intelligence can be learned, and research demonstrates that it increases with age, which can be referred to as maturity.
- However, some people may still require training to enhance their emotional intelligence, and it's essential to target the correct part of the brain.
The Role of the Brain in Emotional Intelligence
- Emotional intelligence is primarily developed in the limbic system, which governs feelings, impulses, and drives.
- The limbic system learns best through motivation, extended practice, and feedback.
Ineffective Training Programs
- Most training programs aimed at enhancing emotional intelligence target the neocortex, which governs analytical and technical ability, and can even have a negative impact on job performance.
Effective Training for Emotional Intelligence
- To enhance emotional intelligence, organizations must refocus their training to include the limbic system.
- This requires helping people break old behavioral habits and establish new ones, which takes more time and requires an individualized approach.
An Example of Developing Emotional Intelligence
- An executive who is low on empathy can work to improve their emotional intelligence by being motivated to change, practicing active listening, and receiving feedback from others.
- This can involve replaying incidents, observing others who exhibit empathy, and mimicking their behavior.
Case Study: Developing Empathy
- A Wall Street executive worked to improve his empathy, specifically his ability to read people's reactions and perspectives.
- With the help of a coach, he practiced and received feedback, which led to lasting results and improved relationships with his subordinates and family.
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Description
Explore the age-old debate on whether emotional intelligence is innate or acquired. Discover the role of genetics and life experiences in shaping our emotional intelligence.
