120 Questions
Through what date should Operational Battalion Chiefs and Acting Battalion Chiefs utilize compassion and flexibility when scheduling and utilizing MOT positions for daily staffing?
March 31, 2024
Who is available for guidance and direction for any scheduling conflicts that are unable to be resolved at the Company and Battalion level?
Executive Staff
What is the purpose of the IT Triage Process document?
To improve communication and address IT problems more effectively
What should you do even when you call the IT team for an urgent matter?
Enter a work order immediately
Where can the IT Triage Process document be found?
In the General FE Operations folder in the Microsoft Teams files section
What is the purpose of the new phone number (804-258-2211) created by the Fire-EMS IT team?
To ring all IT team members at once during regular business hours
What happens if you leave a voicemail on the new phone number (804-258-2211) after business hours?
The voicemail will email the IT team with your message attached
Who worked hard to improve processes and help move the department forward?
Fire-EMS IT team
What is the reason for reconfirming the directive on using ImageTrend?
To ensure good stewardship of HIPAA, PHI, and sensitive data
What is a common modern security risk mentioned in the directive?
Malware that logs what you are typing
Who is responsible for conducting a comprehensive security check on devices?
IT Project Manager
What is the correct course of action if you need to use ImageTrend on a personal device?
Reach out to Spenser Morgan to schedule a needs assessment
What is the purpose of the MOT Scheduling Directive?
To address recent delays in publishing the MOT list
Who sent the MOT Scheduling Directive?
Assistant Chief Wade Sander
What is the date of the MOT Scheduling Directive?
March 13, 2024
What is the role of Spenser Morgan?
IT Project Manager
What is the main reason for moving the department's communications into Microsoft Teams?
To increase transparency among members
Who has been added to the FE Operations page in Microsoft Teams?
Anyone with a county login
What is the expected outcome of moving into Microsoft Teams?
To help members live in one place and access most of their IT needs
What type of uniform is considered the Department's business uniform?
Class B Uniform
When is the Class B Uniform typically worn?
During meetings and administrative-type issues
What is the purpose of the attachment provided?
To explain the IT triage process
What is the effective date of the uniform modification directive?
May 1st, 2024
What will be shared with Volunteer leadership members in the next few weeks?
Training information on Microsoft Teams
What is the uniform of the day from 0700-1900, Monday through Friday, unless otherwise directed?
Class B uniform
When are personnel authorized to wear the Class C uniform (golf shirt) for the entire shift?
Every day from 0700-0700
What is an opportunity to present questions and issues that may require further training or clarification?
Battalion Chief level discussions
What is authorized when interacting with the public or working on administrative tasks?
Wearing a Class C uniform (golf shirt)
Who should be contacted to bring into the morning conference calls?
Peers from other jurisdictions
When can personnel wear t-shirts beginning at the start of the shift?
When temperatures are forecasted to reach 85 degrees
What is the purpose of incorporating neighboring counties into routine multiagency training?
To ensure communication loops are closed
What is the role of the New Kent Fire Marshal's office in the investigation response?
To aid in development and increase onscene investigation support
What should personnel wear when interacting with county staff or county leadership on official business?
Class B uniform
What is required of all uniforms?
They must be clean, presentable, and free of defects
On which devices can ImageTrend be used according to the original directive?
Hanover County owned and managed devices
Who is responsible for ensuring these uniform modifications are followed?
Company and battalion level officers
What is the current requirement for iOS devices to use ImageTrend?
iOS version 16.6.1 or higher
Who emailed the directive regarding ImageTrend?
IT Project Manager Spenser Morgan
What type of t-shirt should officers wear when wearing the Class C uniform?
A plain white crew neck t-shirt without lettering
What is not allowed according to the directive regarding ImageTrend?
Using it on personally owned devices
What is the primary reason for reinforcing the directive on using ImageTrend?
To ensure HIPAA compliance
What happens to devices that undergo a comprehensive security check?
They are considered secure for ImageTrend use
Who can assist with assessing needs for ImageTrend use on personal devices?
Spenser Morgan
What is the role of Spenser Morgan mentioned in the content?
IT Project Manager
What is the common modern security risk mentioned in the directive?
Malware that logs keystrokes or intercepts internet traffic
Who can grant exceptions to the rule of not using ImageTrend on personal devices?
Spenser Morgan
What is the purpose of the MOT Scheduling Directive?
To address recent delays in publishing the MOT list
Who sent the MOT Scheduling Directive?
Assistant Chief Wade Sander
What is the uniform of the day from 0700-1900, Monday through Friday, unless otherwise directed?
The uniform designated by the Fire Marshal's Office
When are personnel authorized to wear the Class C uniform (golf shirt) for the entire shift?
0700-0700, Monday through Sunday
What is authorized when interacting with the public or working on administrative tasks?
Wearing the Class C Uniform (golf shirt)
Who is responsible for ensuring these uniform modifications are followed?
Company and battalion level officers
When can personnel wear t-shirts beginning at the start of the shift?
When temperatures are forecasted to reach 85 degrees
What should personnel wear when interacting with county staff or county leadership on official business?
Class B Uniform
What is required of all uniforms?
They must be clean, presentable, and free of defects
What type of t-shirt should officers wear when wearing the Class C uniform?
A plain white crew neck t-shirt without lettering
What is the primary reason for utilizing mutual aid resources from neighboring jurisdictions?
To address staffing and response time challenges
When should officers initiate a mutual aid request for units that are deemed necessary and appropriate?
When resources from a neighboring jurisdiction are geographically positioned closer
Who is responsible for ensuring that all acting battalion chiefs, station officers, and acting officers are educated and aware of the mutual aid directive?
Battalion Chiefs
What should be reviewed and discussed on the next shift day according to the directive?
Interoperability items such as radio procedures, hose connections, etc.
What is the role of Hanover ECC in the mutual aid process?
To provide standard radio procedures for mutual aid requests
Why is it necessary to utilize mutual aid resources from neighboring jurisdictions?
To address staffing and response time challenges
Who emailed the Mutual Aid Directive to HFEMS personnel?
Assistant Chief Wade Sanders
What is the primary goal of utilizing mutual aid resources from neighboring jurisdictions?
To address staffing and response time challenges
What is the primary goal of moving the department's communications into Microsoft Teams?
To increase transparency and allow members to access more information
What is the significance of the Class B Uniform in the department?
It is worn for administrative-type issues and public interactions
What can be found in the general section of FE Operations in Microsoft Teams?
Commonly accessed web pages
Who has been added to the FE Operations page in Microsoft Teams?
All personnel with a county login
What is the expected outcome of moving into Microsoft Teams?
Reduced maintenance of multiple platforms
What will be shared with Volunteer leadership members in the next few weeks?
Information about Microsoft Teams
What is the effective date of the uniform modification directive?
May 1st, 2024
What is the purpose of combining platforms and processes in Microsoft Teams?
To help members live in one place and access most IT needs
What is the benefit of incorporating neighboring counties into routine multiagency training?
To increase the level of communication and coordination among neighboring counties
What is the role of the New Kent Fire Marshal's office in the investigation response?
To provide investigation support to the Office of the Fire Marshal
What is the requirement for devices to use ImageTrend?
Devices must be owned by the County and managed by County IT
Who should be contacted to bring into the morning conference calls?
Peers from other jurisdictions
What is the current requirement for iOS devices to use ImageTrend?
iOS version 16.6.1 or higher
Who emailed the directive regarding ImageTrend?
Spenser Morgan
What is the purpose of the morning conference calls?
To present questions and issues that may require further training or clarification
What is the significance of the coming days in relation to the communication loops?
The communication loops will be closed
What is the primary purpose of incorporating neighboring counties into routine multiagency training?
To aid in development and increase onscene investigation support
What is the role of the New Kent Fire Marshal's office in the investigation response?
To aid in development and increase onscene investigation support
On what type of devices can ImageTrend be used according to the original directive?
Hanover County owned and managed devices
What is the current requirement for iOS devices to use ImageTrend?
iOS version 16.6.1 or higher
Who emailed the directive regarding ImageTrend?
Spenser Morgan
What is not allowed according to the directive regarding ImageTrend?
Using ImageTrend on personally owned devices
What is the primary reason for reinforcing the directive on using ImageTrend?
To prevent common modern security risks
Who should be contacted to bring into the morning conference calls?
Peers from other jurisdictions
What is the duration for which the directive on MOT scheduling is effective?
From March 13, 2024 to March 31, 2024
What is the purpose of the guide provided by the Fire-EMS IT team?
To help improve communication and address IT problems more effectively
What happens when you leave a voicemail on the new phone number (804-258-2211) after business hours?
It will email the team with your message attached
Where can you find the IT Triage Process document?
In the General FE Operations folder in the Microsoft Teams files section
Who worked hard to improve processes and help move the department forward?
The Fire-EMS Information Technology team
Why should you continue to enter your work orders even when you call for an urgent matter?
So that the issue is documented and tracked
Who is available to answer questions about the IT Triage Process document?
Spenser Morgan
What is the primary purpose of the new phone number (804-258-2211) created by the Fire-EMS IT team?
To provide a direct line to the IT team
What is the main goal of moving the department's communications into Microsoft Teams?
To increase transparency and accessibility of information
What is the Class B Uniform used for in the department?
Administrative-type issues and meetings
What will be shared with Volunteer leadership members in the next few weeks?
Information about Microsoft Teams
What is the benefit of combining some of the department's platforms and processes?
Reduced maintenance and IT needs
Who has access to the FE Operations page in Microsoft Teams?
Anyone with a county login
What is the purpose of the attachment provided?
IT Steps to Triage.pdf
What is the expected outcome of moving into Microsoft Teams?
Members living in one place and accessing most IT needs
When does the uniform modification directive take effect?
May 1st, 2024
What is the primary reason for utilizing mutual aid resources from neighboring jurisdictions?
To address staffing and response time challenges
When should operational officers request mutual aid resources?
At the initial dispatch of HFEMS units
What should Battalion Chiefs ensure after the implementation of the mutual aid directive?
That all personnel are aware of the new directive and procedures
What is the purpose of reviewing interoperability items on the next shift day?
To review radio procedures, hose connections, and other operational items
Why should officers request mutual aid resources from neighboring jurisdictions?
When they are geographically positioned closer than HFEMS units
What should be done when requesting mutual aid resources?
Use standard radio procedures through Hanover ECC
What is the role of operational officers in the mutual aid directive?
To request mutual aid resources
What is the purpose of the mutual aid directive?
To improve response times and capabilities
Why is it important to be good stewards of HIPAA, PHI, and other sensitive data?
To ensure the security of our citizens' data
What is the purpose of conducting a comprehensive security check on devices?
To assess the security risks of using ImageTrend on personal devices
Who can assist with assessing needs for ImageTrend use on personal devices?
Spenser Morgan, IT Project Manager
What is the correct course of action if you need to use ImageTrend on a personal device?
Reach out to Spenser Morgan to schedule an assessment
What is the common modern security risk mentioned in the directive?
Malware that logs what you are typing
Who can grant exceptions to the rule of not using ImageTrend on personal devices?
Jeff Waters and AC Stephens
What is the purpose of the MOT Scheduling Directive?
To improve the scheduling process for MOT positions
Who sent the MOT Scheduling Directive?
Assistant Chief Wade Sander
Study Notes
Communication and Collaboration
- Battalion Chiefs can contact peers from other jurisdictions to bring them into morning conference calls to ensure closed communication loops.
- Neighboring counties should be incorporated into routine multiagency training.
- The Office of the Fire Marshal can incorporate the New Kent Fire Marshal's office into investigation responses to increase on-scene investigation support.
ImageTrend Access
- ImageTrend should only be used on Hanover County-owned and managed devices, such as specific iPads and County-issued Dell/Getac computers.
- Devices must be up to date, with iOS version 16.6.1 or higher, and have all County IT-issued patches installed.
- Personally owned devices, non-managed County-owned devices, and volunteer entity-owned devices do not qualify.
- Exceptions to this rule require a comprehensive security check and needs assessment conducted by the IT Project Manager.
MOT Scheduling
- The Executive Staff acknowledges the hardships caused by recent delays in publishing the MOT list and encourages compassion and flexibility in scheduling through the end of March 2024.
- Operational Battalion Chiefs and Acting Battalion Chiefs should utilize MOT positions for daily staffing.
IT Triage Process
- The Fire-EMS Information Technology team has improved processes to help address issues more effectively.
- A guide has been provided to help triage IT problems, including resetting ImageTrend and county passwords.
- The IT team has created a new number (804-258-2211) for urgent matters, which rings all team members during regular business hours.
- The department is moving towards using Microsoft Teams for communication and accessing information.
Uniform Modification
- Effective May 1st, 2024, the Class "B" Uniform is no longer the uniform of the day, and personnel are authorized to wear the appropriate Class "C" uniform (golf shirt) for the entire shift.
- Class "C" uniforms are authorized for wear during emergency or non-emergency responses, public education events, pre-plan activities, store runs, and when in quarters.
- When temperatures are forecasted to reach 85 degrees, personnel are authorized to wear t-shirts beginning at the start of the shift.
- When interacting with county staff or county leadership on official business, personnel shall continue to wear Class A or Class B uniforms as appropriate or directed.
Mutual Aid Directive
- Effective May 19, 2023, Hanover Fire EMS will utilize mutual aid resources from neighboring jurisdictions to address staffing and response time challenges.
- Officers should request mutual aid resources through standard radio procedures when deemed necessary and appropriate.
- Battalion Chiefs must ensure that all personnel are educated and aware of this directive.
- Neighboring counties will be incorporated into routine multiagency training.
Accessing ImageTrend from a Personal Device
- ImageTrend should only be used on Hanover County-owned and managed devices, such as specific iPads and County-issued Dell/Getac computers.
- Devices must be up to date with the latest iOS version (16.6.1 or higher) and have all County IT-issued patches installed.
- Personal devices, non-managed County-owned devices, and volunteer entity-owned devices are not permitted for ImageTrend use.
- Exceptions to this rule require a comprehensive security check and needs assessment conducted by the IT Project Manager.
MOT Scheduling Directive
- The Executive Staff acknowledged the hardships caused by delays in publishing the MOT list and will work to move department communications into Microsoft Teams.
- Microsoft Teams will provide transparency and allow members to access more information.
- The SCBA Shop is an example of an area that can communicate more effectively using this platform.
- Training and more information on Microsoft Teams will be provided soon.
Uniform Modification
- Effective May 1st, 2024, the Class B Uniform will no longer be the uniform of the day.
- Personnel are authorized to wear the Class C Uniform (golf shirt) for the entire shift, Monday through Sunday.
- The Class C Uniform is authorized for wear during emergency or non-emergency responses, public education events, pre-plan activities, and more.
- When temperatures are forecasted to reach 85 degrees, personnel are authorized to wear t-shirts.
- When interacting with county staff or county leadership, personnel shall wear Class A or Class B uniforms as appropriate or directed.
Mutual Aid Directive
- The Mutual Aid Directive was emailed by Assistant Chief Wade Sanders on May 19, 2023
- The directive aims to utilize mutual aid resources from neighboring jurisdictions to address staffing and response time challenges
- When resources from neighboring jurisdictions are geographically positioned closer than HFEMS units, officers should initiate a mutual aid request for necessary and appropriate units
- Battalion Chiefs should ensure that all acting battalion chiefs, station officers, and acting officers are educated and aware of this directive
- Neighboring counties should be incorporated into routine multiagency training
- The Office of the Fire Marshal should incorporate New Kent Fire Marshal's office in their investigation response to aid in development and increase onscene investigation support
Accessing Image Trend from a Personal Device
- The directive is that ImageTrend should only be used on Hanover County-owned and managed devices
- Devices must be up to date with the latest iOS version (16.6.1 or higher) and have installed all County IT-issued patches on Windows machines
- Personal devices, volunteer entity-owned devices, and non-managed County-owned devices are not allowed to access ImageTrend
- Exceptions to this rule require a comprehensive security check and needs assessment conducted by the IT Project Manager or a designated representative
MOT Scheduling Directive
- The MOT Scheduling Directive was emailed by Assistant Chief Wade Sanders on March 13, 2024
- Operational Battalion Chiefs and Acting Battalion Chiefs should utilize compassion and flexibility when scheduling and utilizing MOT positions for daily staffing until the end of March 2024
- The Executive Staff is available for guidance and direction for any scheduling conflicts that cannot be resolved at the Company and Battalion level
IT Triage Process
- The IT Triage Process was updated by Assistant Chief Blake Stephens on March 29, 2023
- The Fire-EMS Information Technology team has provided a guide to help triage IT problems
- The guide outlines how to reset Image Trend and county passwords, and how to contact the IT team directly in certain circumstances
- A new number (804-258-2211) has been created for IT support and will ring all team members at once during regular business hours
Uniform Modification
- The Uniform Modification Directive took effect on May 1st, 2024
- The Class "B" Uniform is considered the Department's business uniform and is worn when interacting with other county departments, county leadership, or the public
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