Podcast
Questions and Answers
Through what date should Operational Battalion Chiefs and Acting Battalion Chiefs utilize compassion and flexibility when scheduling and utilizing MOT positions for daily staffing?
Through what date should Operational Battalion Chiefs and Acting Battalion Chiefs utilize compassion and flexibility when scheduling and utilizing MOT positions for daily staffing?
- March 13, 2024
- March 31, 2024 (correct)
- May 1, 2024
- March 29, 2023
Who is available for guidance and direction for any scheduling conflicts that are unable to be resolved at the Company and Battalion level?
Who is available for guidance and direction for any scheduling conflicts that are unable to be resolved at the Company and Battalion level?
- Executive Staff (correct)
- Fire-EMS IT team
- Assistant Chief Blake Stephens
- Spenser Morgan
What is the purpose of the IT Triage Process document?
What is the purpose of the IT Triage Process document?
- To outline the MOT scheduling directive
- To provide guidance on contacting the Executive Staff
- To improve communication and address IT problems more effectively (correct)
- To explain the role of the Fire-EMS IT team
What should you do even when you call the IT team for an urgent matter?
What should you do even when you call the IT team for an urgent matter?
Where can the IT Triage Process document be found?
Where can the IT Triage Process document be found?
What is the purpose of the new phone number (804-258-2211) created by the Fire-EMS IT team?
What is the purpose of the new phone number (804-258-2211) created by the Fire-EMS IT team?
What happens if you leave a voicemail on the new phone number (804-258-2211) after business hours?
What happens if you leave a voicemail on the new phone number (804-258-2211) after business hours?
Who worked hard to improve processes and help move the department forward?
Who worked hard to improve processes and help move the department forward?
What is the reason for reconfirming the directive on using ImageTrend?
What is the reason for reconfirming the directive on using ImageTrend?
What is a common modern security risk mentioned in the directive?
What is a common modern security risk mentioned in the directive?
Who is responsible for conducting a comprehensive security check on devices?
Who is responsible for conducting a comprehensive security check on devices?
What is the correct course of action if you need to use ImageTrend on a personal device?
What is the correct course of action if you need to use ImageTrend on a personal device?
What is the purpose of the MOT Scheduling Directive?
What is the purpose of the MOT Scheduling Directive?
Who sent the MOT Scheduling Directive?
Who sent the MOT Scheduling Directive?
What is the date of the MOT Scheduling Directive?
What is the date of the MOT Scheduling Directive?
What is the role of Spenser Morgan?
What is the role of Spenser Morgan?
What is the main reason for moving the department's communications into Microsoft Teams?
What is the main reason for moving the department's communications into Microsoft Teams?
Who has been added to the FE Operations page in Microsoft Teams?
Who has been added to the FE Operations page in Microsoft Teams?
What is the expected outcome of moving into Microsoft Teams?
What is the expected outcome of moving into Microsoft Teams?
What type of uniform is considered the Department's business uniform?
What type of uniform is considered the Department's business uniform?
When is the Class B Uniform typically worn?
When is the Class B Uniform typically worn?
What is the purpose of the attachment provided?
What is the purpose of the attachment provided?
What is the effective date of the uniform modification directive?
What is the effective date of the uniform modification directive?
What will be shared with Volunteer leadership members in the next few weeks?
What will be shared with Volunteer leadership members in the next few weeks?
What is the uniform of the day from 0700-1900, Monday through Friday, unless otherwise directed?
What is the uniform of the day from 0700-1900, Monday through Friday, unless otherwise directed?
When are personnel authorized to wear the Class C uniform (golf shirt) for the entire shift?
When are personnel authorized to wear the Class C uniform (golf shirt) for the entire shift?
What is an opportunity to present questions and issues that may require further training or clarification?
What is an opportunity to present questions and issues that may require further training or clarification?
What is authorized when interacting with the public or working on administrative tasks?
What is authorized when interacting with the public or working on administrative tasks?
Who should be contacted to bring into the morning conference calls?
Who should be contacted to bring into the morning conference calls?
When can personnel wear t-shirts beginning at the start of the shift?
When can personnel wear t-shirts beginning at the start of the shift?
What is the purpose of incorporating neighboring counties into routine multiagency training?
What is the purpose of incorporating neighboring counties into routine multiagency training?
What is the role of the New Kent Fire Marshal's office in the investigation response?
What is the role of the New Kent Fire Marshal's office in the investigation response?
What should personnel wear when interacting with county staff or county leadership on official business?
What should personnel wear when interacting with county staff or county leadership on official business?
What is required of all uniforms?
What is required of all uniforms?
On which devices can ImageTrend be used according to the original directive?
On which devices can ImageTrend be used according to the original directive?
Who is responsible for ensuring these uniform modifications are followed?
Who is responsible for ensuring these uniform modifications are followed?
What is the current requirement for iOS devices to use ImageTrend?
What is the current requirement for iOS devices to use ImageTrend?
Who emailed the directive regarding ImageTrend?
Who emailed the directive regarding ImageTrend?
What type of t-shirt should officers wear when wearing the Class C uniform?
What type of t-shirt should officers wear when wearing the Class C uniform?
What is not allowed according to the directive regarding ImageTrend?
What is not allowed according to the directive regarding ImageTrend?
What is the primary reason for reinforcing the directive on using ImageTrend?
What is the primary reason for reinforcing the directive on using ImageTrend?
What happens to devices that undergo a comprehensive security check?
What happens to devices that undergo a comprehensive security check?
Who can assist with assessing needs for ImageTrend use on personal devices?
Who can assist with assessing needs for ImageTrend use on personal devices?
What is the role of Spenser Morgan mentioned in the content?
What is the role of Spenser Morgan mentioned in the content?
What is the common modern security risk mentioned in the directive?
What is the common modern security risk mentioned in the directive?
Who can grant exceptions to the rule of not using ImageTrend on personal devices?
Who can grant exceptions to the rule of not using ImageTrend on personal devices?
What is the purpose of the MOT Scheduling Directive?
What is the purpose of the MOT Scheduling Directive?
Who sent the MOT Scheduling Directive?
Who sent the MOT Scheduling Directive?
What is the uniform of the day from 0700-1900, Monday through Friday, unless otherwise directed?
What is the uniform of the day from 0700-1900, Monday through Friday, unless otherwise directed?
When are personnel authorized to wear the Class C uniform (golf shirt) for the entire shift?
When are personnel authorized to wear the Class C uniform (golf shirt) for the entire shift?
What is authorized when interacting with the public or working on administrative tasks?
What is authorized when interacting with the public or working on administrative tasks?
Who is responsible for ensuring these uniform modifications are followed?
Who is responsible for ensuring these uniform modifications are followed?
When can personnel wear t-shirts beginning at the start of the shift?
When can personnel wear t-shirts beginning at the start of the shift?
What should personnel wear when interacting with county staff or county leadership on official business?
What should personnel wear when interacting with county staff or county leadership on official business?
What is required of all uniforms?
What is required of all uniforms?
What type of t-shirt should officers wear when wearing the Class C uniform?
What type of t-shirt should officers wear when wearing the Class C uniform?
What is the primary reason for utilizing mutual aid resources from neighboring jurisdictions?
What is the primary reason for utilizing mutual aid resources from neighboring jurisdictions?
When should officers initiate a mutual aid request for units that are deemed necessary and appropriate?
When should officers initiate a mutual aid request for units that are deemed necessary and appropriate?
Who is responsible for ensuring that all acting battalion chiefs, station officers, and acting officers are educated and aware of the mutual aid directive?
Who is responsible for ensuring that all acting battalion chiefs, station officers, and acting officers are educated and aware of the mutual aid directive?
What should be reviewed and discussed on the next shift day according to the directive?
What should be reviewed and discussed on the next shift day according to the directive?
What is the role of Hanover ECC in the mutual aid process?
What is the role of Hanover ECC in the mutual aid process?
Why is it necessary to utilize mutual aid resources from neighboring jurisdictions?
Why is it necessary to utilize mutual aid resources from neighboring jurisdictions?
Who emailed the Mutual Aid Directive to HFEMS personnel?
Who emailed the Mutual Aid Directive to HFEMS personnel?
What is the primary goal of utilizing mutual aid resources from neighboring jurisdictions?
What is the primary goal of utilizing mutual aid resources from neighboring jurisdictions?
What is the primary goal of moving the department's communications into Microsoft Teams?
What is the primary goal of moving the department's communications into Microsoft Teams?
What is the significance of the Class B Uniform in the department?
What is the significance of the Class B Uniform in the department?
What can be found in the general section of FE Operations in Microsoft Teams?
What can be found in the general section of FE Operations in Microsoft Teams?
Who has been added to the FE Operations page in Microsoft Teams?
Who has been added to the FE Operations page in Microsoft Teams?
What is the expected outcome of moving into Microsoft Teams?
What is the expected outcome of moving into Microsoft Teams?
What will be shared with Volunteer leadership members in the next few weeks?
What will be shared with Volunteer leadership members in the next few weeks?
What is the effective date of the uniform modification directive?
What is the effective date of the uniform modification directive?
What is the purpose of combining platforms and processes in Microsoft Teams?
What is the purpose of combining platforms and processes in Microsoft Teams?
What is the benefit of incorporating neighboring counties into routine multiagency training?
What is the benefit of incorporating neighboring counties into routine multiagency training?
What is the role of the New Kent Fire Marshal's office in the investigation response?
What is the role of the New Kent Fire Marshal's office in the investigation response?
What is the requirement for devices to use ImageTrend?
What is the requirement for devices to use ImageTrend?
Who should be contacted to bring into the morning conference calls?
Who should be contacted to bring into the morning conference calls?
What is the current requirement for iOS devices to use ImageTrend?
What is the current requirement for iOS devices to use ImageTrend?
Who emailed the directive regarding ImageTrend?
Who emailed the directive regarding ImageTrend?
What is the purpose of the morning conference calls?
What is the purpose of the morning conference calls?
What is the significance of the coming days in relation to the communication loops?
What is the significance of the coming days in relation to the communication loops?
What is the primary purpose of incorporating neighboring counties into routine multiagency training?
What is the primary purpose of incorporating neighboring counties into routine multiagency training?
What is the role of the New Kent Fire Marshal's office in the investigation response?
What is the role of the New Kent Fire Marshal's office in the investigation response?
On what type of devices can ImageTrend be used according to the original directive?
On what type of devices can ImageTrend be used according to the original directive?
What is the current requirement for iOS devices to use ImageTrend?
What is the current requirement for iOS devices to use ImageTrend?
Who emailed the directive regarding ImageTrend?
Who emailed the directive regarding ImageTrend?
What is not allowed according to the directive regarding ImageTrend?
What is not allowed according to the directive regarding ImageTrend?
What is the primary reason for reinforcing the directive on using ImageTrend?
What is the primary reason for reinforcing the directive on using ImageTrend?
Who should be contacted to bring into the morning conference calls?
Who should be contacted to bring into the morning conference calls?
What is the duration for which the directive on MOT scheduling is effective?
What is the duration for which the directive on MOT scheduling is effective?
What is the purpose of the guide provided by the Fire-EMS IT team?
What is the purpose of the guide provided by the Fire-EMS IT team?
What happens when you leave a voicemail on the new phone number (804-258-2211) after business hours?
What happens when you leave a voicemail on the new phone number (804-258-2211) after business hours?
Where can you find the IT Triage Process document?
Where can you find the IT Triage Process document?
Who worked hard to improve processes and help move the department forward?
Who worked hard to improve processes and help move the department forward?
Why should you continue to enter your work orders even when you call for an urgent matter?
Why should you continue to enter your work orders even when you call for an urgent matter?
Who is available to answer questions about the IT Triage Process document?
Who is available to answer questions about the IT Triage Process document?
What is the primary purpose of the new phone number (804-258-2211) created by the Fire-EMS IT team?
What is the primary purpose of the new phone number (804-258-2211) created by the Fire-EMS IT team?
What is the main goal of moving the department's communications into Microsoft Teams?
What is the main goal of moving the department's communications into Microsoft Teams?
What is the Class B Uniform used for in the department?
What is the Class B Uniform used for in the department?
What will be shared with Volunteer leadership members in the next few weeks?
What will be shared with Volunteer leadership members in the next few weeks?
What is the benefit of combining some of the department's platforms and processes?
What is the benefit of combining some of the department's platforms and processes?
Who has access to the FE Operations page in Microsoft Teams?
Who has access to the FE Operations page in Microsoft Teams?
What is the purpose of the attachment provided?
What is the purpose of the attachment provided?
What is the expected outcome of moving into Microsoft Teams?
What is the expected outcome of moving into Microsoft Teams?
When does the uniform modification directive take effect?
When does the uniform modification directive take effect?
What is the primary reason for utilizing mutual aid resources from neighboring jurisdictions?
What is the primary reason for utilizing mutual aid resources from neighboring jurisdictions?
When should operational officers request mutual aid resources?
When should operational officers request mutual aid resources?
What should Battalion Chiefs ensure after the implementation of the mutual aid directive?
What should Battalion Chiefs ensure after the implementation of the mutual aid directive?
What is the purpose of reviewing interoperability items on the next shift day?
What is the purpose of reviewing interoperability items on the next shift day?
Why should officers request mutual aid resources from neighboring jurisdictions?
Why should officers request mutual aid resources from neighboring jurisdictions?
What should be done when requesting mutual aid resources?
What should be done when requesting mutual aid resources?
What is the role of operational officers in the mutual aid directive?
What is the role of operational officers in the mutual aid directive?
What is the purpose of the mutual aid directive?
What is the purpose of the mutual aid directive?
Why is it important to be good stewards of HIPAA, PHI, and other sensitive data?
Why is it important to be good stewards of HIPAA, PHI, and other sensitive data?
What is the purpose of conducting a comprehensive security check on devices?
What is the purpose of conducting a comprehensive security check on devices?
Who can assist with assessing needs for ImageTrend use on personal devices?
Who can assist with assessing needs for ImageTrend use on personal devices?
What is the correct course of action if you need to use ImageTrend on a personal device?
What is the correct course of action if you need to use ImageTrend on a personal device?
What is the common modern security risk mentioned in the directive?
What is the common modern security risk mentioned in the directive?
Who can grant exceptions to the rule of not using ImageTrend on personal devices?
Who can grant exceptions to the rule of not using ImageTrend on personal devices?
What is the purpose of the MOT Scheduling Directive?
What is the purpose of the MOT Scheduling Directive?
Who sent the MOT Scheduling Directive?
Who sent the MOT Scheduling Directive?
Study Notes
Communication and Collaboration
- Battalion Chiefs can contact peers from other jurisdictions to bring them into morning conference calls to ensure closed communication loops.
- Neighboring counties should be incorporated into routine multiagency training.
- The Office of the Fire Marshal can incorporate the New Kent Fire Marshal's office into investigation responses to increase on-scene investigation support.
ImageTrend Access
- ImageTrend should only be used on Hanover County-owned and managed devices, such as specific iPads and County-issued Dell/Getac computers.
- Devices must be up to date, with iOS version 16.6.1 or higher, and have all County IT-issued patches installed.
- Personally owned devices, non-managed County-owned devices, and volunteer entity-owned devices do not qualify.
- Exceptions to this rule require a comprehensive security check and needs assessment conducted by the IT Project Manager.
MOT Scheduling
- The Executive Staff acknowledges the hardships caused by recent delays in publishing the MOT list and encourages compassion and flexibility in scheduling through the end of March 2024.
- Operational Battalion Chiefs and Acting Battalion Chiefs should utilize MOT positions for daily staffing.
IT Triage Process
- The Fire-EMS Information Technology team has improved processes to help address issues more effectively.
- A guide has been provided to help triage IT problems, including resetting ImageTrend and county passwords.
- The IT team has created a new number (804-258-2211) for urgent matters, which rings all team members during regular business hours.
- The department is moving towards using Microsoft Teams for communication and accessing information.
Uniform Modification
- Effective May 1st, 2024, the Class "B" Uniform is no longer the uniform of the day, and personnel are authorized to wear the appropriate Class "C" uniform (golf shirt) for the entire shift.
- Class "C" uniforms are authorized for wear during emergency or non-emergency responses, public education events, pre-plan activities, store runs, and when in quarters.
- When temperatures are forecasted to reach 85 degrees, personnel are authorized to wear t-shirts beginning at the start of the shift.
- When interacting with county staff or county leadership on official business, personnel shall continue to wear Class A or Class B uniforms as appropriate or directed.
Mutual Aid Directive
- Effective May 19, 2023, Hanover Fire EMS will utilize mutual aid resources from neighboring jurisdictions to address staffing and response time challenges.
- Officers should request mutual aid resources through standard radio procedures when deemed necessary and appropriate.
- Battalion Chiefs must ensure that all personnel are educated and aware of this directive.
- Neighboring counties will be incorporated into routine multiagency training.
Accessing ImageTrend from a Personal Device
- ImageTrend should only be used on Hanover County-owned and managed devices, such as specific iPads and County-issued Dell/Getac computers.
- Devices must be up to date with the latest iOS version (16.6.1 or higher) and have all County IT-issued patches installed.
- Personal devices, non-managed County-owned devices, and volunteer entity-owned devices are not permitted for ImageTrend use.
- Exceptions to this rule require a comprehensive security check and needs assessment conducted by the IT Project Manager.
MOT Scheduling Directive
- The Executive Staff acknowledged the hardships caused by delays in publishing the MOT list and will work to move department communications into Microsoft Teams.
- Microsoft Teams will provide transparency and allow members to access more information.
- The SCBA Shop is an example of an area that can communicate more effectively using this platform.
- Training and more information on Microsoft Teams will be provided soon.
Uniform Modification
- Effective May 1st, 2024, the Class B Uniform will no longer be the uniform of the day.
- Personnel are authorized to wear the Class C Uniform (golf shirt) for the entire shift, Monday through Sunday.
- The Class C Uniform is authorized for wear during emergency or non-emergency responses, public education events, pre-plan activities, and more.
- When temperatures are forecasted to reach 85 degrees, personnel are authorized to wear t-shirts.
- When interacting with county staff or county leadership, personnel shall wear Class A or Class B uniforms as appropriate or directed.
Mutual Aid Directive
- The Mutual Aid Directive was emailed by Assistant Chief Wade Sanders on May 19, 2023
- The directive aims to utilize mutual aid resources from neighboring jurisdictions to address staffing and response time challenges
- When resources from neighboring jurisdictions are geographically positioned closer than HFEMS units, officers should initiate a mutual aid request for necessary and appropriate units
- Battalion Chiefs should ensure that all acting battalion chiefs, station officers, and acting officers are educated and aware of this directive
- Neighboring counties should be incorporated into routine multiagency training
- The Office of the Fire Marshal should incorporate New Kent Fire Marshal's office in their investigation response to aid in development and increase onscene investigation support
Accessing Image Trend from a Personal Device
- The directive is that ImageTrend should only be used on Hanover County-owned and managed devices
- Devices must be up to date with the latest iOS version (16.6.1 or higher) and have installed all County IT-issued patches on Windows machines
- Personal devices, volunteer entity-owned devices, and non-managed County-owned devices are not allowed to access ImageTrend
- Exceptions to this rule require a comprehensive security check and needs assessment conducted by the IT Project Manager or a designated representative
MOT Scheduling Directive
- The MOT Scheduling Directive was emailed by Assistant Chief Wade Sanders on March 13, 2024
- Operational Battalion Chiefs and Acting Battalion Chiefs should utilize compassion and flexibility when scheduling and utilizing MOT positions for daily staffing until the end of March 2024
- The Executive Staff is available for guidance and direction for any scheduling conflicts that cannot be resolved at the Company and Battalion level
IT Triage Process
- The IT Triage Process was updated by Assistant Chief Blake Stephens on March 29, 2023
- The Fire-EMS Information Technology team has provided a guide to help triage IT problems
- The guide outlines how to reset Image Trend and county passwords, and how to contact the IT team directly in certain circumstances
- A new number (804-258-2211) has been created for IT support and will ring all team members at once during regular business hours
Uniform Modification
- The Uniform Modification Directive took effect on May 1st, 2024
- The Class "B" Uniform is considered the Department's business uniform and is worn when interacting with other county departments, county leadership, or the public
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