7 Questions
What is the first stage of the e-commerce customer journey?
Awareness
What is the final stage of the e-commerce customer journey?
Advocacy
What is the most crucial stage of the e-commerce customer journey?
Consideration
What is the biggest challenge in the Decision stage of the e-commerce customer journey?
Assessing the credibility of the brand
What determines whether a customer becomes a loyal customer or not in the Post-Purchase Experience stage?
The level of customer service and after-sales support
What does the Advocacy stage of the e-commerce customer journey involve?
Sharing your experience with others
What does the future of the e-commerce customer journey hold?
All of the above
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