Podcast
Questions and Answers
Netiquette refers to the formal, written rules of behavior on the Internet.
Netiquette refers to the formal, written rules of behavior on the Internet.
False (B)
In business email communication, it is acceptable to omit a subject line to save time.
In business email communication, it is acceptable to omit a subject line to save time.
False (B)
The 'bcc' field in an email is used to copy recipients visibly, allowing all recipients to see who else received the email.
The 'bcc' field in an email is used to copy recipients visibly, allowing all recipients to see who else received the email.
False (B)
According to the sample email, Mr. Vogel is expected to immediately phone and confirm his address.
According to the sample email, Mr. Vogel is expected to immediately phone and confirm his address.
It is more efficient to always use 'Reply All' to ensure all relevant parties are updated on a matter.
It is more efficient to always use 'Reply All' to ensure all relevant parties are updated on a matter.
Based on the guidelines, it is acceptable to forward emails without the sender's permission when the information is urgent.
Based on the guidelines, it is acceptable to forward emails without the sender's permission when the information is urgent.
In formal email communication, it is appropriate to include emoticons to convey tone.
In formal email communication, it is appropriate to include emoticons to convey tone.
When sending an attachment, it is unnessecary to confirm that the receiver can open the specified file format
When sending an attachment, it is unnessecary to confirm that the receiver can open the specified file format
The primary goal of the subject line in an email is to entertain the reader and encourage them to open the email.
The primary goal of the subject line in an email is to entertain the reader and encourage them to open the email.
Abbreviations should be avoided in emails.
Abbreviations should be avoided in emails.
If another person uses an informal style to you, it is acceptable for you to use the same style when responding.
If another person uses an informal style to you, it is acceptable for you to use the same style when responding.
If you are sending some attachments, you should always include what type they are.
If you are sending some attachments, you should always include what type they are.
It is acceptable to leave out the company phone number and address.
It is acceptable to leave out the company phone number and address.
It doesn't matter if the company website address and a legal are sometimes automatically added to all outgoing messages.
It doesn't matter if the company website address and a legal are sometimes automatically added to all outgoing messages.
It's important to consider the layout of the message in emails.
It's important to consider the layout of the message in emails.
When structuring the messages of emails, avoid summarization.
When structuring the messages of emails, avoid summarization.
When introducing supporting ideas, make sure it reduces delays.
When introducing supporting ideas, make sure it reduces delays.
When referring to the reader, don't ask them to find attached files
When referring to the reader, don't ask them to find attached files
We aren't allowed to use contractions in our emails.
We aren't allowed to use contractions in our emails.
It is important to use linking words.
It is important to use linking words.
It is okay to use old-fashioned, very formal style in emails.
It is okay to use old-fashioned, very formal style in emails.
It is okay to use old text abbreviations in professional emails..
It is okay to use old text abbreviations in professional emails..
It is okay to use slang in professional emails.
It is okay to use slang in professional emails.
You can't use emoticons. .
You can't use emoticons. .
Use shorter words rather than long phrases.
Use shorter words rather than long phrases.
It is a good idea to use clear lines in emails.
It is a good idea to use clear lines in emails.
You can add italics in emails.
You can add italics in emails.
The only thinkg to consider when sending emails is the clarity.
The only thinkg to consider when sending emails is the clarity.
It is important to avoid jargon with professional emails.
It is important to avoid jargon with professional emails.
Repititon is important to consider while writing emails
Repititon is important to consider while writing emails
It's really imperative to make sure your message is clearly not spam.
It's really imperative to make sure your message is clearly not spam.
A live link can be a URL.
A live link can be a URL.
Direct mail is key email terminology.
Direct mail is key email terminology.
Always be detailed in emails.
Always be detailed in emails.
The goal should be to keep emails as short as possible to keep scrolling
The goal should be to keep emails as short as possible to keep scrolling
Short paragraph length isn't important to keep in mind.
Short paragraph length isn't important to keep in mind.
The best option is to keep lines around 100 characters in length.
The best option is to keep lines around 100 characters in length.
Keep jargon to a minumum unless necessary.
Keep jargon to a minumum unless necessary.
The addressee is just the first name.
The addressee is just the first name.
Sales representatives, conferences, etc aren't sales focused.
Sales representatives, conferences, etc aren't sales focused.
Flashcards
Netiquette
Netiquette
The unwritten rules of behaviour on the Internet.
Subject line
Subject line
The line that indicates the content of an email
Attachment
Attachment
A file sent along with an email
CC
CC
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BCC
BCC
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Signature
Signature
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Format
Format
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In-tray
In-tray
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Disclaimer
Disclaimer
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Importance Option
Importance Option
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Live Link
Live Link
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Addressee
Addressee
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Subject Line
Subject Line
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Attachment
Attachment
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Signature
Signature
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Forward
Forward
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Main Points
Main Points
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Supporting points
Supporting points
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Kilo (K)
Kilo (K)
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Formality
Formality
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Study Notes
Getting Started - Email Essentials
- This unit covers email terminology, netiquette, beginning and ending email messages, stating your reason for writing, and referring to past/future contact.
- Netiquette: Unwritten rules of online behavior, mainly for emails, chat rooms, and newsgroups.
Context: Email Analysis
- Key components include sender, receiver, signature, disclaimer, subject, importance options, carbon copy (CC), blind carbon copy (BCC), purpose, attachments, and expected receiver actions.
- Important to regularly update signature contact details.
- Include http:// in website addresses, otherwise email systems may not recognize the addresses as live links.
Email Content Guidelines
- Confirm the recipient's email address to prevent misdirection.
- Use CC if others need to stay informed or act on the email's content.
- Include the company's name, address, telephone number, as well as the sender’s name, job title.
- Add the company's website address and any legal disclaimers.
- Key to ensure the email subject is descriptive and error-free.
- Avoid "Reply All" unless the message needs to be sent to the entire group.
- Utilize the email body whenever possible.
- Check the format (Word, etc.) and file size for attachments for appropriateness.
- Use BCC to conceal email lists and prevent sharing addresses.
- Only mark emails as high priority when they need urgent attention.
- Do not forward emails without permission from the original sender.
Email Examples Analysis
- Analyze email components such as the greetings, subject lines, attachment use, and whether they follow the given guidelines.
- Key for keeping emails focused with a single purpose.
Phrases for Email Communication
- Phrases are provided for giving reasons for writing, referencing previous contacts, and making reference to future contact.
Email Openings and Closings
- Match common email openings with reasons for writing.
- Focus on greetings and endings as tools tailored to the email's context.
- Match appropriate greetings and endings based on whom and why you are.
Terminology Practice
- Key Terms:, netiquette, subject line, attachment, carbon copy, signature, format, and inbox definitions given.
- Reorder word groups into grammatically correct sentences.
Email Composing
- Fill in missing words or phrases from the presentation section to complete an email.
- Compose emails from colleague voicemail message, considering notes on framework.
Scenarios: Replying to Emails
- Analyze provided emails and notes to write appropriate replies, thinking about framework questions.
Consolidation: Business Email
- Think of an email needed for business, make notes using the framework, write the email.
- Review to see what you can improve and change.
Key Emailing Terminology
- List of key emailing terms such as "attach," "disclaimer," "signature," and "subject line."
Sales and Marketing Terminology
- List of sales and marketing terms such as "advertisement," "catalogue," "launch," and "trade fair."
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