Email Communication Etiquette Quiz

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What is one key etiquette to follow when communicating on social media?

Writing negatively about your workplace

Posting emotional messages about work

Taking pictures of patients

Maintaining patient confidentiality and anonymity (correct)

What is a key aspect of good non-verbal communication for healthcare practitioners?

Interrupting the patient frequently

Speaking loudly to convey warmth

Maintaining eye contact (correct)

Using closed body language

Which of the following is a recommended practice when using social media professionally?

Posting emotional messages about work challenges

Taking pictures of yourself and surroundings

Refraining from negative comments about your workplace (correct)

Ignoring patient privacy and dignity

Which of the following is NOT recommended when practicing verbal communication in healthcare?

Focusing on irrelevant subjects Signup and view all the answers

What should be avoided when engaging in social media communication as a healthcare professional?

Posting emotional messages on social media Signup and view all the answers

What should healthcare practitioners avoid when using closed questioning with patients?

Asking leading questions Signup and view all the answers

Which behavior should healthcare professionals exhibit on social media to respect their clients?

Maintaining patient confidentiality and anonymity Signup and view all the answers

Why is it important for healthcare practitioners to exhibit empathy during communication?

To acknowledge and understand others' feelings Signup and view all the answers

Which is a recommended approach to problem-solving during patient communication?

Guiding patients towards their own decision-making process Signup and view all the answers

What is an important consideration when posting pictures of yourself on social media as a healthcare professional?

Ensuring patient privacy is maintained in the background of the picture Signup and view all the answers

What is a key element of professional electronic communication etiquette?

Addressing professionals with 'Dear sir/ma’am/Dr/Prof' Signup and view all the answers

Why is it important for healthcare professionals to be cautious about their social media behavior?

To maintain a positive reputation for themselves and their workplace Signup and view all the answers

What is the purpose of a policy and procedure manual in a healthcare setting?

To provide guidelines for general standards of healthcare service delivery Signup and view all the answers

Where is a bulletin board typically located in a healthcare setting?

In an open space accessible to everyone in the ward Signup and view all the answers

What is the role of an informal communications register in a healthcare setting?

To communicate daily messages to personnel Signup and view all the answers

What is the role of electronic health records in a healthcare setting?

To track and classify health records Signup and view all the answers

How often is clinical governance reported in a healthcare setting?

Daily, weekly, or monthly Signup and view all the answers

What is the purpose of a signed form in relation to policy and procedure manuals?

To ensure that all members of personnel have read the Standard Operating Procedures (SOP’s) and policies in the ward Signup and view all the answers

Email Communication Etiquette Quiz

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