18 Questions
What is one key etiquette to follow when communicating on social media?
Maintaining patient confidentiality and anonymity
What is a key aspect of good non-verbal communication for healthcare practitioners?
Maintaining eye contact
Which of the following is a recommended practice when using social media professionally?
Refraining from negative comments about your workplace
Which of the following is NOT recommended when practicing verbal communication in healthcare?
Focusing on irrelevant subjects
What should be avoided when engaging in social media communication as a healthcare professional?
Posting emotional messages on social media
What should healthcare practitioners avoid when using closed questioning with patients?
Asking leading questions
Which behavior should healthcare professionals exhibit on social media to respect their clients?
Maintaining patient confidentiality and anonymity
Why is it important for healthcare practitioners to exhibit empathy during communication?
To acknowledge and understand others' feelings
Which is a recommended approach to problem-solving during patient communication?
Guiding patients towards their own decision-making process
What is an important consideration when posting pictures of yourself on social media as a healthcare professional?
Ensuring patient privacy is maintained in the background of the picture
What is a key element of professional electronic communication etiquette?
Addressing professionals with 'Dear sir/ma’am/Dr/Prof'
Why is it important for healthcare professionals to be cautious about their social media behavior?
To maintain a positive reputation for themselves and their workplace
What is the purpose of a policy and procedure manual in a healthcare setting?
To provide guidelines for general standards of healthcare service delivery
Where is a bulletin board typically located in a healthcare setting?
In an open space accessible to everyone in the ward
What is the role of an informal communications register in a healthcare setting?
To communicate daily messages to personnel
What is the role of electronic health records in a healthcare setting?
To track and classify health records
How often is clinical governance reported in a healthcare setting?
Daily, weekly, or monthly
What is the purpose of a signed form in relation to policy and procedure manuals?
To ensure that all members of personnel have read the Standard Operating Procedures (SOP’s) and policies in the ward
Test your knowledge on proper email communication etiquette with this quiz. Learn about the dos and don'ts of composing professional emails, including grammar, formatting, and tone guidelines.
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