Email Communication Etiquette Quiz
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Questions and Answers

What is one key etiquette to follow when communicating on social media?

  • Writing negatively about your workplace
  • Posting emotional messages about work
  • Taking pictures of patients
  • Maintaining patient confidentiality and anonymity (correct)

What is a key aspect of good non-verbal communication for healthcare practitioners?

  • Interrupting the patient frequently
  • Speaking loudly to convey warmth
  • Maintaining eye contact (correct)
  • Using closed body language

Which of the following is a recommended practice when using social media professionally?

  • Posting emotional messages about work challenges
  • Taking pictures of yourself and surroundings
  • Refraining from negative comments about your workplace (correct)
  • Ignoring patient privacy and dignity

Which of the following is NOT recommended when practicing verbal communication in healthcare?

<p>Focusing on irrelevant subjects (B)</p> Signup and view all the answers

What should be avoided when engaging in social media communication as a healthcare professional?

<p>Posting emotional messages on social media (C)</p> Signup and view all the answers

What should healthcare practitioners avoid when using closed questioning with patients?

<p>Asking leading questions (A)</p> Signup and view all the answers

Which behavior should healthcare professionals exhibit on social media to respect their clients?

<p>Maintaining patient confidentiality and anonymity (C)</p> Signup and view all the answers

Why is it important for healthcare practitioners to exhibit empathy during communication?

<p>To acknowledge and understand others' feelings (C)</p> Signup and view all the answers

Which is a recommended approach to problem-solving during patient communication?

<p>Guiding patients towards their own decision-making process (D)</p> Signup and view all the answers

What is an important consideration when posting pictures of yourself on social media as a healthcare professional?

<p>Ensuring patient privacy is maintained in the background of the picture (C)</p> Signup and view all the answers

What is a key element of professional electronic communication etiquette?

<p>Addressing professionals with 'Dear sir/ma’am/Dr/Prof' (A)</p> Signup and view all the answers

Why is it important for healthcare professionals to be cautious about their social media behavior?

<p>To maintain a positive reputation for themselves and their workplace (B)</p> Signup and view all the answers

What is the purpose of a policy and procedure manual in a healthcare setting?

<p>To provide guidelines for general standards of healthcare service delivery (B)</p> Signup and view all the answers

Where is a bulletin board typically located in a healthcare setting?

<p>In an open space accessible to everyone in the ward (C)</p> Signup and view all the answers

What is the role of an informal communications register in a healthcare setting?

<p>To communicate daily messages to personnel (C)</p> Signup and view all the answers

What is the role of electronic health records in a healthcare setting?

<p>To track and classify health records (D)</p> Signup and view all the answers

How often is clinical governance reported in a healthcare setting?

<p>Daily, weekly, or monthly (A)</p> Signup and view all the answers

What is the purpose of a signed form in relation to policy and procedure manuals?

<p>To ensure that all members of personnel have read the Standard Operating Procedures (SOP’s) and policies in the ward (D)</p> Signup and view all the answers
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