ELT Supervisor General Supervision Guidelines
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Questions and Answers

What is the essential skill in today's world according to the text?

  • Critical thinking
  • Technical knowledge
  • Effective communication (correct)
  • Problem-solving

According to the text, what does effective communication involve?

  • Conveying a message in any way
  • Exchanging information only
  • Understanding the emotion and intentions behind the information (correct)
  • Listening without engaging with the speaker

What skills does effective communication combine, according to the text?

  • Nonverbal communication and engaged listening (correct)
  • Technical expertise and problem-solving
  • Active listening and time management
  • Critical thinking and assertiveness

What does effective communication go beyond, according to the text?

<p>Exchanging information (C)</p> Signup and view all the answers

According to the text, what is more than just the words you use in effective communication?

<p>Understanding nonverbal cues (B)</p> Signup and view all the answers

According to the text, what is an essential aspect of effective communication?

<p>Recognizing and managing stress in the moment (D)</p> Signup and view all the answers

Which type of communication is essential for communicating complicated information that could not be easily communicated through speech alone?

<p>Written communication (B)</p> Signup and view all the answers

What type of communication sets the tone of a conversation and can undermine the message contained in the words?

<p>Non-verbal communication (D)</p> Signup and view all the answers

What does rapport-building primarily involve without using words?

<p>Non-verbal signals (C)</p> Signup and view all the answers

Which of the following is a common language-related barrier to effective communication?

<p>Faulty translation (D)</p> Signup and view all the answers

What can hinder the proper understanding of a message when passed on with the help of body language and gestures?

<p>Misunderstanding of body language and gestures (B)</p> Signup and view all the answers

What type of communication depends on the mental condition of both parties involved in the communication process?

<p>Emotional communication (C)</p> Signup and view all the answers

What is the best approach for dealing with hostile people?

<p>Avoid interactions that encourage intense emotions or threats of violence (B)</p> Signup and view all the answers

How should one cope with chronic complainers?

<p>Listen, gather facts, and create a problem-solving attitude (A)</p> Signup and view all the answers

What is the characteristic of super-agreeable people?

<p>They seek approval and often promise more than they deliver (C)</p> Signup and view all the answers

How should one deal with the know-it-all expert who acts superior?

<p>Raise questions that suggest alternatives and show respect for their competence (D)</p> Signup and view all the answers

What is the best way to handle a pessimist's negative predictions?

<p>Make optimistic statements showing that change is possible and encourage brainstorming for alternatives (C)</p> Signup and view all the answers

How should one approach a person who stalls on making decisions?

<p>Find out their real concerns and help them examine facts and make decisions (D)</p> Signup and view all the answers

What is the recommended response to a person who puts off decisions out of fear of upsetting others?

<p>Reassure the person about their decision and support its effective carrying out (D)</p> Signup and view all the answers

What is the worst approach for dealing with people who feel they have been wronged?

<p>Retaliate strongly to assert dominance (D)</p> Signup and view all the answers

Which type of communication involves spoken words to communicate a message?

<p>Verbal communication (B)</p> Signup and view all the answers

What type of communication is essential for communicating complicated information that could not be easily communicated through speech alone?

<p>Written communication (D)</p> Signup and view all the answers

What is the most common language-related barrier to effective communication?

<p>Symbols or Words with Different Meanings (C)</p> Signup and view all the answers

Which of the following represents a psychological or emotional barrier to effective communication?

<p>Lack of Attention (C)</p> Signup and view all the answers

What type of communication includes body language, gestures, and facial expressions?

<p>Non-verbal communication (A)</p> Signup and view all the answers

What type of communication is applicable to a wide range of situations, from informal office discussions to public speeches?

<p>Verbal communication (A)</p> Signup and view all the answers

Which represents a common emotional barrier in the way of effective communication?

<p>Distrust (B)</p> Signup and view all the answers

What aspect of communication involves getting on well with another person or group by having things in common?

<p>Building Rapport (A)</p> Signup and view all the answers

"Unclarified Assumptions" as a psychological or emotional barrier to effective communication may result from:

<p>Premature Evaluation. (C)</p> Signup and view all the answers

What is the key element that helps you deepen your connections to others and improve teamwork, decision making, and problem solving?

<p>Building Rapport. (C)</p> Signup and view all the answers

What is the primary focus of effective communication, as described in the text?

<p>Understanding emotions and intentions (C)</p> Signup and view all the answers

Which skill is NOT mentioned as part of effective communication in the text?

<p>Reacting assertively to criticism (C)</p> Signup and view all the answers

What is a key aspect of communication that can negatively affect relationships, according to the text?

<p>Failing to make the other person feel heard and understood (A)</p> Signup and view all the answers

Which type of communication skill is emphasized in the text as crucial for effective communication?

<p>Empathetic listening (A)</p> Signup and view all the answers

What does effective communication involve beyond the words used, according to the text?

<p>Recognizing and understanding emotions (D)</p> Signup and view all the answers

Which factor is highlighted as essential for effective communication in today's world?

<p>Understanding emotions and intentions (C)</p> Signup and view all the answers

What is emphasized as being more than just exchanging information in effective communication?

<p>Understanding emotions and intentions (C)</p> Signup and view all the answers

Which skill is identified as an integral part of effective communication by the text?

<p>Engaging in active listening (A)</p> Signup and view all the answers

What aspect of communication does the text suggest is more than just the words used?

<p>Recognizing and understanding emotions (B)</p> Signup and view all the answers

What specific type of communication skill is mentioned as crucial for gaining the full meaning of what’s being said?

<p>Empathetic listening (B)</p> Signup and view all the answers

Which skill is identified as a key part of effective communication involving recognizing and understanding emotions?

<p>Empathetic listening (B)</p> Signup and view all the answers

What is highlighted as a crucial part of effective communication involving both speaking and listening?

<p>Engaged listening (B)</p> Signup and view all the answers

What is the most effective approach for dealing with hostile people?

<p>Avoiding interactions that encourage intense emotions or threats of violence (D)</p> Signup and view all the answers

How should one cope with chronic complainers?

<p>Listen, ask clarifying questions, and gather facts to create a problem-solving attitude (A)</p> Signup and view all the answers

What is the characteristic of super-agreeable people?

<p>Readily backing down or disappearing when action is required (C)</p> Signup and view all the answers

How should one deal with the know-it-all expert who acts superior?

<p>Listen to them, accurately paraphrase their points, and raise questions suggesting alternatives (B)</p> Signup and view all the answers

What is the recommended response to a person who puts off decisions out of fear of upsetting others?

<p>Make compromises and develop alternative plans to address concerns (B)</p> Signup and view all the answers

What is the worst thing one can do when dealing with hostile people?

<p>Engage in strong retaliation against aggressive behavior (C)</p> Signup and view all the answers

How should one approach a person who stalls on making decisions?

<p>Find out the person's real concerns and help examine facts to make compromises or develop alternative plans (D)</p> Signup and view all the answers

How should one cope with a pessimist's negative predictions?

<p>Make optimistic statements, encourage brainstorming for alternatives, and welcome everyone's help (A)</p> Signup and view all the answers

What is an effective method for dealing with the staller?

<p>Help the staller examine facts, make compromises, and develop alternative plans (A)</p> Signup and view all the answers

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