ELT Supervisor General Supervision Guidelines
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Questions and Answers

What is the essential skill in today's world according to the text?

  • Critical thinking
  • Technical knowledge
  • Effective communication (correct)
  • Problem-solving

    • According to the text, what does effective communication involve?

  • Conveying a message in any way
  • Exchanging information only
  • Understanding the emotion and intentions behind the information (correct)
  • Listening without engaging with the speaker

    • What skills does effective communication combine, according to the text?

  • Nonverbal communication and engaged listening (correct)
  • Technical expertise and problem-solving
  • Active listening and time management
  • Critical thinking and assertiveness

    • What does effective communication go beyond, according to the text?

    <p>Exchanging information</p> Signup and view all the answers

    According to the text, what is more than just the words you use in effective communication?

    <p>Understanding nonverbal cues</p> Signup and view all the answers

    According to the text, what is an essential aspect of effective communication?

    <p>Recognizing and managing stress in the moment</p> Signup and view all the answers

    Which type of communication is essential for communicating complicated information that could not be easily communicated through speech alone?

    <p>Written communication</p> Signup and view all the answers

    What type of communication sets the tone of a conversation and can undermine the message contained in the words?

    <p>Non-verbal communication</p> Signup and view all the answers

    What does rapport-building primarily involve without using words?

    <p>Non-verbal signals</p> Signup and view all the answers

    Which of the following is a common language-related barrier to effective communication?

    <p>Faulty translation</p> Signup and view all the answers

    What can hinder the proper understanding of a message when passed on with the help of body language and gestures?

    <p>Misunderstanding of body language and gestures</p> Signup and view all the answers

    What type of communication depends on the mental condition of both parties involved in the communication process?

    <p>Emotional communication</p> Signup and view all the answers

    What is the best approach for dealing with hostile people?

    <p>Avoid interactions that encourage intense emotions or threats of violence</p> Signup and view all the answers

    How should one cope with chronic complainers?

    <p>Listen, gather facts, and create a problem-solving attitude</p> Signup and view all the answers

    What is the characteristic of super-agreeable people?

    <p>They seek approval and often promise more than they deliver</p> Signup and view all the answers

    How should one deal with the know-it-all expert who acts superior?

    <p>Raise questions that suggest alternatives and show respect for their competence</p> Signup and view all the answers

    What is the best way to handle a pessimist's negative predictions?

    <p>Make optimistic statements showing that change is possible and encourage brainstorming for alternatives</p> Signup and view all the answers

    How should one approach a person who stalls on making decisions?

    <p>Find out their real concerns and help them examine facts and make decisions</p> Signup and view all the answers

    What is the recommended response to a person who puts off decisions out of fear of upsetting others?

    <p>Reassure the person about their decision and support its effective carrying out</p> Signup and view all the answers

    What is the worst approach for dealing with people who feel they have been wronged?

    <p>Retaliate strongly to assert dominance</p> Signup and view all the answers

    Which type of communication involves spoken words to communicate a message?

    <p>Verbal communication</p> Signup and view all the answers

    What type of communication is essential for communicating complicated information that could not be easily communicated through speech alone?

    <p>Written communication</p> Signup and view all the answers

    What is the most common language-related barrier to effective communication?

    <p>Symbols or Words with Different Meanings</p> Signup and view all the answers

    Which of the following represents a psychological or emotional barrier to effective communication?

    <p>Lack of Attention</p> Signup and view all the answers

    What type of communication includes body language, gestures, and facial expressions?

    <p>Non-verbal communication</p> Signup and view all the answers

    What type of communication is applicable to a wide range of situations, from informal office discussions to public speeches?

    <p>Verbal communication</p> Signup and view all the answers

    Which represents a common emotional barrier in the way of effective communication?

    <p>Distrust</p> Signup and view all the answers

    What aspect of communication involves getting on well with another person or group by having things in common?

    <p>Building Rapport</p> Signup and view all the answers

    "Unclarified Assumptions" as a psychological or emotional barrier to effective communication may result from:

    <p>Premature Evaluation.</p> Signup and view all the answers

    What is the key element that helps you deepen your connections to others and improve teamwork, decision making, and problem solving?

    <p>Building Rapport.</p> Signup and view all the answers

    What is the primary focus of effective communication, as described in the text?

    <p>Understanding emotions and intentions</p> Signup and view all the answers

    Which skill is NOT mentioned as part of effective communication in the text?

    <p>Reacting assertively to criticism</p> Signup and view all the answers

    What is a key aspect of communication that can negatively affect relationships, according to the text?

    <p>Failing to make the other person feel heard and understood</p> Signup and view all the answers

    Which type of communication skill is emphasized in the text as crucial for effective communication?

    <p>Empathetic listening</p> Signup and view all the answers

    What does effective communication involve beyond the words used, according to the text?

    <p>Recognizing and understanding emotions</p> Signup and view all the answers

    Which factor is highlighted as essential for effective communication in today's world?

    <p>Understanding emotions and intentions</p> Signup and view all the answers

    What is emphasized as being more than just exchanging information in effective communication?

    <p>Understanding emotions and intentions</p> Signup and view all the answers

    Which skill is identified as an integral part of effective communication by the text?

    <p>Engaging in active listening</p> Signup and view all the answers

    What aspect of communication does the text suggest is more than just the words used?

    <p>Recognizing and understanding emotions</p> Signup and view all the answers

    What specific type of communication skill is mentioned as crucial for gaining the full meaning of what’s being said?

    <p>Empathetic listening</p> Signup and view all the answers

    Which skill is identified as a key part of effective communication involving recognizing and understanding emotions?

    <p>Empathetic listening</p> Signup and view all the answers

    What is highlighted as a crucial part of effective communication involving both speaking and listening?

    <p>Engaged listening</p> Signup and view all the answers

    What is the most effective approach for dealing with hostile people?

    <p>Avoiding interactions that encourage intense emotions or threats of violence</p> Signup and view all the answers

    How should one cope with chronic complainers?

    <p>Listen, ask clarifying questions, and gather facts to create a problem-solving attitude</p> Signup and view all the answers

    What is the characteristic of super-agreeable people?

    <p>Readily backing down or disappearing when action is required</p> Signup and view all the answers

    How should one deal with the know-it-all expert who acts superior?

    <p>Listen to them, accurately paraphrase their points, and raise questions suggesting alternatives</p> Signup and view all the answers

    What is the recommended response to a person who puts off decisions out of fear of upsetting others?

    <p>Make compromises and develop alternative plans to address concerns</p> Signup and view all the answers

    What is the worst thing one can do when dealing with hostile people?

    <p>Engage in strong retaliation against aggressive behavior</p> Signup and view all the answers

    How should one approach a person who stalls on making decisions?

    <p>Find out the person's real concerns and help examine facts to make compromises or develop alternative plans</p> Signup and view all the answers

    How should one cope with a pessimist's negative predictions?

    <p>Make optimistic statements, encourage brainstorming for alternatives, and welcome everyone's help</p> Signup and view all the answers

    What is an effective method for dealing with the staller?

    <p>Help the staller examine facts, make compromises, and develop alternative plans</p> Signup and view all the answers

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