Elements of Verbal and Non-Verbal Communication

Elements of Verbal and Non-Verbal Communication

• Mutual gaze is a level of eye-to-eye contact between two people, often used to get someone's attention
• A break of gaze can be caused by personality, emotional state, traumatic event, cultural norms, or recalling information
• A person breaking their gaze may indicate various emotions or non-verbal messages
• Evaluate verbal and non-verbal behaviors within the entire context, considering cultural factors
• All communication is subject to misinterpretation due to different reactions in stressful situations

Community Expectations and Officer Response

• As a law enforcement officer, you will interact with people from diverse backgrounds, cultures, and socioeconomic statuses
• Community members may feel fear, distrust, or discomfort when interacting with law enforcement
• Negative opinions of law enforcement can be formed by unprofessional reactions to situations
• Communities complain about officers who show disrespect, arrogance, or rush to judgment
• To improve communication, learn about the demographics and social characteristics of your community

Cultural Influences on Communication

• Cultural responsiveness is essential for effective intercultural communication
• Be open to learning about new cultures, respect cultural differences, and recognize the role of culture in people's lives
• Learn about diverse populations, faith organizations, languages, cultural organizations, and small businesses in your community
• Demonstrate respect for community members' cultures and show a willingness to learn and grow
• Recognize that everyone has unique experiences and perspectives

Core Communication Competencies

• Self-talk is the practice of talking to yourself to prepare for interactions and remain professional
• Self-talk strategies include recalling skills, applying agency policies, and visualizing a professional response
• Self-awareness and empathy are essential for effective communication
• Use self-awareness to control your emotions and avoid imposing cultural biases on others
• Remain open-minded and listen sincerely to speakers without imposing cultural biases
• Core communication competencies include:
  • Introduction: Introduce yourself and explain the reason for interaction
  • Appropriate Questions: Ask questions that make the communication process smoother
  • Active Listening: Use active listening skills to communicate effectively