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Questions and Answers
What is the primary purpose of establishing mutual gaze in a conversation?
Breaking gaze can be caused by which of the following factors?
What is the recommended approach when evaluating verbal and non-verbal behaviors?
What is the primary goal of conflict resolution and de-escalation skills?
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Why is it essential to consider cultural factors when evaluating verbal and non-verbal behaviors?
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Study Notes
Elements of Verbal and Non-Verbal Communication
- Mutual gaze is a level of eye-to-eye contact between two people, often used to get someone's attention
- A break of gaze can be caused by personality, emotional state, traumatic event, cultural norms, or recalling information
- A person breaking their gaze may indicate various emotions or non-verbal messages
- Evaluate verbal and non-verbal behaviors within the entire context, considering cultural factors
- All communication is subject to misinterpretation due to different reactions in stressful situations
Community Expectations and Officer Response
- As a law enforcement officer, you will interact with people from diverse backgrounds, cultures, and socioeconomic statuses
- Community members may feel fear, distrust, or discomfort when interacting with law enforcement
- Negative opinions of law enforcement can be formed by unprofessional reactions to situations
- Communities complain about officers who show disrespect, arrogance, or rush to judgment
- To improve communication, learn about the demographics and social characteristics of your community
Cultural Influences on Communication
- Cultural responsiveness is essential for effective intercultural communication
- Be open to learning about new cultures, respect cultural differences, and recognize the role of culture in people's lives
- Learn about diverse populations, faith organizations, languages, cultural organizations, and small businesses in your community
- Demonstrate respect for community members' cultures and show a willingness to learn and grow
- Recognize that everyone has unique experiences and perspectives
Core Communication Competencies
- Self-talk is the practice of talking to yourself to prepare for interactions and remain professional
- Self-talk strategies include recalling skills, applying agency policies, and visualizing a professional response
- Self-awareness and empathy are essential for effective communication
- Use self-awareness to control your emotions and avoid imposing cultural biases on others
- Remain open-minded and listen sincerely to speakers without imposing cultural biases
- Core communication competencies include:
- Introduction: Introduce yourself and explain the reason for interaction
- Appropriate Questions: Ask questions that make the communication process smoother
- Active Listening: Use active listening skills to communicate effectively
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Description
This quiz describes the components of verbal and non-verbal communication, including mutual gaze, eye contact, and body language. Understand how to use these elements effectively in various conversations, such as interviews and everyday interactions.