Podcast
Questions and Answers
What is the primary purpose of establishing mutual gaze in a conversation?
What is the primary purpose of establishing mutual gaze in a conversation?
Breaking gaze can be caused by which of the following factors?
Breaking gaze can be caused by which of the following factors?
What is the recommended approach when evaluating verbal and non-verbal behaviors?
What is the recommended approach when evaluating verbal and non-verbal behaviors?
What is the primary goal of conflict resolution and de-escalation skills?
What is the primary goal of conflict resolution and de-escalation skills?
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Why is it essential to consider cultural factors when evaluating verbal and non-verbal behaviors?
Why is it essential to consider cultural factors when evaluating verbal and non-verbal behaviors?
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Study Notes
Elements of Verbal and Non-Verbal Communication
- Mutual gaze is a level of eye-to-eye contact between two people, often used to get someone's attention
- A break of gaze can be caused by personality, emotional state, traumatic event, cultural norms, or recalling information
- A person breaking their gaze may indicate various emotions or non-verbal messages
- Evaluate verbal and non-verbal behaviors within the entire context, considering cultural factors
- All communication is subject to misinterpretation due to different reactions in stressful situations
Community Expectations and Officer Response
- As a law enforcement officer, you will interact with people from diverse backgrounds, cultures, and socioeconomic statuses
- Community members may feel fear, distrust, or discomfort when interacting with law enforcement
- Negative opinions of law enforcement can be formed by unprofessional reactions to situations
- Communities complain about officers who show disrespect, arrogance, or rush to judgment
- To improve communication, learn about the demographics and social characteristics of your community
Cultural Influences on Communication
- Cultural responsiveness is essential for effective intercultural communication
- Be open to learning about new cultures, respect cultural differences, and recognize the role of culture in people's lives
- Learn about diverse populations, faith organizations, languages, cultural organizations, and small businesses in your community
- Demonstrate respect for community members' cultures and show a willingness to learn and grow
- Recognize that everyone has unique experiences and perspectives
Core Communication Competencies
- Self-talk is the practice of talking to yourself to prepare for interactions and remain professional
- Self-talk strategies include recalling skills, applying agency policies, and visualizing a professional response
- Self-awareness and empathy are essential for effective communication
- Use self-awareness to control your emotions and avoid imposing cultural biases on others
- Remain open-minded and listen sincerely to speakers without imposing cultural biases
- Core communication competencies include:
- Introduction: Introduce yourself and explain the reason for interaction
- Appropriate Questions: Ask questions that make the communication process smoother
- Active Listening: Use active listening skills to communicate effectively
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Description
This quiz describes the components of verbal and non-verbal communication, including mutual gaze, eye contact, and body language. Understand how to use these elements effectively in various conversations, such as interviews and everyday interactions.