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Questions and Answers
What should a Fire-Rescue employee do when encountering a person who may benefit from the Elder-Links Project or other Community Services?
Where should the completed Elder-Helpline Referral Form be delivered or faxed?
What is the purpose of documenting the referral in the narrative section of the Patient Care Record?
What organization is responsible for the Elder-Links Project?
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What is the primary goal of referring individuals to the Elder-Links Project or other Community Services?
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What is the immediate action required of a Fire-Rescue employee who knows or has reasonable cause to suspect abuse, neglect, or exploitation of a child or vulnerable adult?
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What information should be obtained when reporting abuse, neglect, or exploitation of a child or vulnerable adult?
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What should be done with the completed Florida Abuse Hotline Fax Transmittal Form?
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Why should the completed form not be faxed to the Florida Abuse Hotline?
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What is the purpose of documenting the referral in the narrative section of the Patient Care Record?
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What does response by a police agency to the incident scene or transportation of the neglected or exploited person to a hospital not do?
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What is required of a Fire-Rescue employee when they suspect abuse, neglect, or exploitation of a child or vulnerable adult?
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What is the purpose of contacting the Florida Abuse Hotline?
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Study Notes
Reporting to Community Services
- When a Fire-Rescue employee encounters a person who could benefit from the Elder-Links Project or other Community Services, they must complete the Elder-Helpline Referral Form.
Referral Process
- The completed form should be delivered or faxed to the EMS Division.
- If the person is a patient, the referral should also be documented in the narrative section of the Patient Care Record.
Elder Links Information
- Elder Links is a project by the Florida Department of Elder Affairs in partnership with Alliance for Aging Inc.
Reporting Abuse, Neglect, or Exploitation of Children or Vulnerable Adults
- Any Fire-Rescue employee who knows or has reasonable cause to suspect abuse, neglect, or exploitation of a child or vulnerable adult must immediately report it to the Florida Abuse Hotline.
- The employee must also notify the Police and the EMS Division Supervisor prior to the end of their shift.
Required Information for Reporting
- Victim's name
- Full address (including zip code, apartment, building, or lot number)
- Telephone number
- Date of birth, age, race, and sex
- Social Security Number
- Brief description of physical, mental, or behavioral indications demonstrating that the person is infirm or disabled
- Signs or indications of harm or injury, including a physical description if possible
- Brief history including medical conditions and the situation found in the home
- Incident number and police case number if applicable
Reporting Process
- Call the Florida Abuse Hotline to report the incident
- Complete the Florida Abuse Hotline Fax Transmittal Form
- Document the counselor's name and identification number on the form
- Deliver or fax the completed form to the EMS Division for follow-up with the local office of the Florida Department of Children and Family Services
- Do not fax forms to the Florida Abuse Hotline, as there is no guaranteed process to confirm receipt
- Document the referral and method of referral in the narrative section of the Patient Care Record
Important Note
- Response by a police agency to the incident scene or transportation of the neglected or exploited person to a hospital does not release the Unit from the responsibility of reporting the incident to the Florida Abuse Hotline
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Description
Learn about the referral process for the Elder-Links Project, a community service that assists elderly individuals, and how Fire-Rescue employees can report and document referrals.
