EFRM (IT 2.0) Operational Guide

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Questions and Answers

What primary function does the EFRM operational guide serve for its users?

  • To serve as a training manual for IT security personnel.
  • To outline the procedures for managing and escalating electronic fraud and risk alerts. (correct)
  • To offer legal advice on handling fraud cases.
  • To provide a detailed history of electronic fraud incidents.

When logging into the EFRM system, what is the format required for the username?

  • Combination of name and date of birth.
  • Email address.
  • 8-digit employee ID. (correct)
  • User's Post Office registration number.

After logging in, how many cards, including the 'EFRM' card, are displayed on the home page?

  • Three cards.
  • Unlimited number of cards.
  • Six cards. (correct)
  • Five cards.

Which of the following actions can be performed using the 'EFRM' card on the home page?

<p>Viewing, assigning, replying, re-assigning, closing, and reporting alerts. (B)</p> Signup and view all the answers

What are the three sub-cards displayed upon clicking the 'EFRM' card?

<p>'Dashboard', 'View Alerts', and 'Respond Alerts'. (C)</p> Signup and view all the answers

Under which sub-card can a user view the overall statistics of alerts within their division?

<p>Dashboard (A)</p> Signup and view all the answers

Which of the following dashboard metrics are displayed in the dashboard sub card?

<p>Alerts assigned to HO/SDO, closed by DO, and responded by HO/SDO. (D)</p> Signup and view all the answers

What types of alerts can a user view under the 'View Alerts' sub-card?

<p>Assigned alerts, reported alerts, and closed alerts. (D)</p> Signup and view all the answers

What are the initial steps for a divisional login user to view alerts assigned by FRMU pending at DO?

<p>Navigating to ‘View Alerts’ and selecting the option for ‘Assigned by FRMU(Pending at DO)'. (D)</p> Signup and view all the answers

Which criteria can a user select to view the alerts assigned by FRMU?

<p>From Date, To Date, Alert Type, Office Type, and HO/SDO. (D)</p> Signup and view all the answers

What are the available selections for 'Office Type' when viewing alerts assigned by FRMU?

<p>Head Office and Sub-Divisional Office. (C)</p> Signup and view all the answers

After applying the required criteria and submitting the ‘Alerts Assigned to Division’ form, what action allows a user to see the detailed information of a specific alert?

<p>Selecting the ‘View Details’ option in the corresponding alert row. (C)</p> Signup and view all the answers

What function does the Assigned by HO/SDO (Pending at HO/SDO) option under 'View Alerts' serve?

<p>To enable users to view alerts assigned to the HO/SDO. (D)</p> Signup and view all the answers

What are the types of alerts that a user can view after selecting the 'View Alerts' sub-card under the HO/SDO login?

<p>Assigned Alerts and Reply Alerts. (B)</p> Signup and view all the answers

Which option enables a user to view alerts that have been reported for further investigation or when fraud is suspected?

<p>Reported Alerts. (A)</p> Signup and view all the answers

What is the key characteristic of alerts that are listed under the 'Closed Alerts' section?

<p>They have been resolved and do not require further action. (C)</p> Signup and view all the answers

Why would a user utilize the 'Respond Alerts' function in the EFRM system?

<p>To reply to alerts and assign them to relevant parties. (D)</p> Signup and view all the answers

What are the two options available to Divisional login users under “Respond Alerts”?

<p>Assigning alerts to HO Postmaster/Sub-Divisional Head and action on alerts replied. (D)</p> Signup and view all the answers

What is the primary purpose of the ‘View Pending Alerts’ tab when assigning alerts to head office/sub-divisional head?

<p>To enable the user to view the pending alerts to be assigned to HO/SDO. (C)</p> Signup and view all the answers

After viewing the alerts, what is the next step to perform action? (Assume not downloaded PDF)

<p>Assign Pending Alerts to HO/SDO. (C)</p> Signup and view all the answers

What is the first step when working with 'Action(Close/Re-assign/Report as fraud) on replied alerts'?

<p>Select date field. (B)</p> Signup and view all the answers

Which action happens after selecting Genuine, Re-Assign for Further Verification, or Fraud Detected?

<p>Will need to select the appropriate action with additional comments. (B)</p> Signup and view all the answers

Where are the alerts transferred to after replying them?

<p>DO. (B)</p> Signup and view all the answers

When managing fraud and risk alerts, where might a user select the most appropriate action?

<p>Reply to Assigned alerts. (C)</p> Signup and view all the answers

To initiate viewing of alerts in IT 2.0, what series of card selections must a user make?

<p>Click Home, then EFRM. (D)</p> Signup and view all the answers

In the context of EFRM, what conditions must be met to be eligible to close alerts?

<p>Be genuine only. (B)</p> Signup and view all the answers

What does the system require when labeling for genuine action? (post selecting comments)

<p>The user must enter Employee ID and Comments. (A)</p> Signup and view all the answers

Upon using the IT 2.0 system for EFRM actions, when does the alert re-assigning functionality come into play?

<p>Cases requiring extra actions. (D)</p> Signup and view all the answers

In IT 2.0 re-assign actions, which entity isn't involved?

<p>HDO. (B)</p> Signup and view all the answers

When selecting Fraud Detected via IT 2.0, what action must occur?

<p>Close alerts after adding all the fields, click Report Detected Fraud button. (B)</p> Signup and view all the answers

Where can a user see if further actions are needed after clicking on ‘Submit Reply’?

<p>Review via the transferred office, if still further action required. (A)</p> Signup and view all the answers

In the case of missing some steps, will the system remember the input and continue?

<p>No, it needs to be from scratch, it helps with security. (D)</p> Signup and view all the answers

What value is gained through the assigned alerts and responding?

<p>Fraud reporting and quick closure. (D)</p> Signup and view all the answers

Under the 'Respond Alerts' section for HO/SDO Login, what key function is available?

<p>Reply to assigned alerts. (B)</p> Signup and view all the answers

After viewing and responding what can a user assign to?

<p>HO or select sub division. (D)</p> Signup and view all the answers

What will be viewed after selecting View Assigned Alerts? (Post IT steps as HO/SD are set)

<p>A report/list of alerts. (C)</p> Signup and view all the answers

Once set up what does the 'Respond to Assigned Alerts' tab do?

<p>A reply with comments or the file attachment of explanation. (D)</p> Signup and view all the answers

Are the steps in chronological order from start to finish?

<p>There is some freedom, and it won't be linear. (C)</p> Signup and view all the answers

Flashcards

EFRM

Electronic Fraud and Risk Management System. Helps users understand and manage fraud risks.

EFRM URL

Web address to access the EFRM system.

User Login Process

Login using a web browser with your employee ID.

EFRM Username

Eight digit employee ID.

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Dashboard Reports

Initial count of alerts.

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View Alerts Function

Review alerts assigned to you or your office.

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Respond Alerts Function

Respond to allocated alerts.

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FRMU Assignment Role

DO assigns alerts to HO/SDO.

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Alert Filter Options

Set date ranges, types, and offices to view alerts.

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View Details Function

View detailed information about an alert.

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Reported Alerts

List of alerts reported as fraudulent.

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Closed Alerts

List of alerts resolved.

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Alert Delegation

Assign an alert down the chain.

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Action on Alerts Replied

Send a reply to the originator.

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Respond Alert actions

Option to close, re-assign or report fraud.

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Reply Comments

Choose from provided feedback reasons.

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Additional Comments

Add extra details about case.

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The meaning of 'genuine'

Alert is genuine

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Re-assign

Requires more checking.

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Fraud Detected Meaning

Confirm suspected fraud incidents.

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Study Notes

  • These study notes cover the Operational Guide for EFRM (Electronic Fraud and Risk Management) IT 2.0.
  • The guide helps users understand procedures for assigning, re-assigning, responding to, reporting on, and escalating alerts.
  • The operational procedures here are illustrative and for using the MIS portal, not departmental rulings.

Index

  • Introduction on page 7
  • User Login and Home Page, beginning on page 7 and 9 respectively
  • Information on EFRM and Dashboard, beginning on page 9 and 34 respectively
  • Details on Viewing Alerts and Respond Alerts for Divisional and HO/SDO Logins can be found starting on page 27 and 43
  • The Abbreviations used in the document can be found on page 3

Abbreviations

  • IT: Information Technology
  • URL: Uniform Resource Locator
  • ID: Identification
  • EFRM: Electronic Fraud and Risk Management
  • DO: Divisional Office
  • SDO: Sub Divisional Office
  • HO: Head Office
  • SO: Sub Office
  • BO: Branch Office
  • D: Alerts to be assigned
  • S: Assigned Alerts
  • H: Replied Alerts
  • CH: Closed Alerts
  • RPH: Reported(fraud) Alerts

User Login

  • Users log in through a web browser using the URL: https://prod.cept.gov.in/employeeportal
  • Login requires user credentials (username and password).
  • The username is an 8-digit employee ID, and the default password is Dop@1234.

Home Page

  • After logging in, users see cards based on their assigned roles.
  • The 'EFRM' card allows viewing, assigning, replying, re-assigning, closing, and reporting alerts.
  • Six cards are displayed per page, and users can navigate using page numbers, "<<" or ">>".
  • Users can also type "FRM" in the search field locate the card.
  • Clicking the ‘EFRM’ card displays sub-cards: 'Dashboard', 'View Alerts', and 'Respond Alerts'.

Dashboard

  • In this sub card, users can view the position of alert statistics under their division.
  • Clicking the "Dashboard" sub card displays a screen showing the count of: alerts assigned to HO/SDO, alerts closed by DO, and alerts responded by HO/SDO.

View Alerts - Divisional Login

  • Clicking "View Alerts" sub card provides options: Assigned by FRMU (Pending at DO), Assigned by HO/SDO (Pending at HO/SDO), Reported Alerts, and Closed Alerts.

Assigned by FRMU (Pending at DO)

  • This option displays a list of alerts assigned by FRMU to the Division, which await allocation
  • The user can refine the alert list by setting criteria within data fields from the alert list, and can use date ranges to select alerts by time.
  • The user can select the appropriate alert type from the alert type menu, using such identifiers as CSI, CBS, CIS, ALL and Other
  • HO and SDO types can also be selected from each of their respective dedicated menu in the alert form.
  • After the ‘Office Type' selection for HO, all HOs under the division become available; for SDO selection, the division's subdivisions appear.
  • After setting the menu ranges, and selecting "submit", the alert list data will be refined based on the criteria of the submitted form.
  • Each alert’s details can be viewed by clicking View Details in their associated column, and alert details can be downloaded as a PDF file.

Assigned by HO/SDO (Pending at HO/SDO)

  • This enables users to view the alerts assigned to HO/SDO.

Reported Alerts

  • This option allows users to view alerts reported for further investigation or due to suspected fraud.

Closed Alerts

  • This option enables users to view alerts that have already been closed.

View Alerts - HO/SDO Login

  • Options after selecting "View Alerts" sub card, assigned and replied alerts can be displayed.

Assigned Alerts

  • The List of Alerts assigned by the Division can be displayed.
  • Data fields, ‘From date' and ‘To Date’, and Alert Type are ways for the user to refine the alert data.

Replied Alerts

  • The user can view which alerts have been replied to.
  • Date Range and Alert Type are the selection criteria for which the list is defined.

Respond Alerts

  • This sub card provides the user to respond for alerts by replying with the appropriate action taken by the division.

Respond Alerts - Divisional Login

  • The options displayed are to assign alerts to HO Postmaster/Sub-Divisional Head, and Action on Alerts Replied

Assign Alerts to HO Postmaster/Sub-Divisional Head

  • This screen displays the list of Alerts required to be assigned to Head Office/Sub Division.
  • The screen displays the two tabs “ View Pending Alerts “
  • The other tab, 'Assign pending alerts to HO/SDO', serves to assign the alerts to the corresponding HO/SDO

View Pending Alerts

  • The user is enabled to view the pending alerts to be assigned to HO/SDO.

Action on Alerts Replied

  • These alerts concern which an action must be taken, the user can assign them for further investigation or close them out, with the HO/SDO alerts here to be replied to.
  • Two options are visible, the first, ‘View Replied Alerts' shows users what alerts have been replied to.
  • The second tab, ‘Action(Close/Re-assign/Report as fraud) on replied alerts', allows you to take action on replied alerts depending on the type of situation

Action(Close/Re-assign/Report as fraud) on replied alerts

  • The user can close, re-assign, and report alerts based on replies from the HO/SDO, setting various criteria to refine the data.
  • The Date fields, 'From date' and 'To Date', alert type and other specifications of the HO SDO can be set under each of the respective data fields.
  • The window “Bulk Closure of Alerts” will be displayed once the data has been processed.

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