16 Questions
What is the primary focus of this Block?
Speaking skills
What is the outcome of effective speaking in our daily lives?
Better social impression and relationships
Why are communication skills important?
They are necessary for success in our personal and professional lives
What is the broader process that speaking is a part of?
Communication skills
What type of conversations do we engage in most frequently today?
Social media conversations
What does this Block aim to provide?
An overview of the importance of communication skills
Who defines communication as the ability of one person to make contact with another and to make himself or herself understood?
John Adair
What is the purpose of the sender encoding the message?
To put the message in accordance with the rules of the language being used
What is the term used to describe the problems that may occur during the communication process?
Noise
What is the role of the receiver in the communication process?
To decode the message
According to Keith Davis, what does communication build?
Bridges of meaning
Who defines communication as the sum of all the things a person does when he wants to create an understanding in the mind of another?
Allen Louis
What is the main purpose of the communication process?
To create an understanding in the mind of another
What is the term used to describe the process of passing information and understanding from one person to another?
Communication
What is the outcome of the receiver decoding the message?
The receiver understands the message
What determines the success of the communication process?
The nature of the feedback given
Study Notes
Effective Speaking
- Effective speaking involves various aspects that require practice and elaboration, going beyond mere utterance of words and sentences.
Conversational Situations
- Engage in different types of conversations throughout the day, including:
- Informal conversations
- Formal conversations
- Telephone conversations
- Social media conversations (frequent in today's digital age)
Importance of Speaking
- Speaking is the most significant of the four language skills, as it impacts:
- Social impression
- Relationships
- Professional networks
- Success of efforts and initiatives
- Career advancement
Communication Skills
- Communication skills are crucial, involving not just speaking, but a broader process.
- Challenges in communication arise in certain situations, and can be overcome by adopting specific measures.
Communication: The Key to Success
- Communication is the key to personal and career success, as stated by Paul J.Meyer.
- It involves a systematic and continuous process of telling, listening, and understanding, as described by Allen Louis.
Definition of Communication
- Communication is the ability of one person to make contact with another and to make themselves understood, as per John Adair.
- It is the process of passing information and understanding from one person to another, as described by Keith Davis.
- Communication builds bridges of meaning between people, enabling them to safely cross the rivers of misunderstanding.
The Communication Process
- The process involves a 'sender' (the speaker or writer) who has a message for an intended 'receiver' (the listener or reader).
- The sender 'encodes' the message according to the rules of the language, the receiver's capacity, the medium, and the protocols of the space.
- The message is then transmitted to the receiver, who 'decodes' it according to the language rules, their state of knowledge, and the protocols of the space.
- The receiver may encounter 'noise' (problems) with the medium, which can affect the message.
Feedback
- The receiver provides 'feedback' to the sender, indicating whether the sender was successful, partially successful, or unsuccessful in communicating their message.
- The nature of the feedback reveals the effectiveness of the communication.
Test your knowledge of effective speaking skills, including conversational situations and the importance of speaking in language skills.
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