Podcast
Questions and Answers
Which of the following is the MOST accurate reflection of effective communication's impact on your career?
Which of the following is the MOST accurate reflection of effective communication's impact on your career?
- Effective communication is the single most important skill you can possess. (correct)
- Effective communication is solely the responsibility of management.
- Effective communication plays a role, but technical skills are more important.
- Effective communication guarantees promotions and salary raises.
Communication is crucial for a company's operations, intelligence gathering, and relationship management.
Communication is crucial for a company's operations, intelligence gathering, and relationship management.
True (A)
List three characteristics of effective business communication.
List three characteristics of effective business communication.
Practical, factual, concise.
Present information in a ______, efficient manner.
Present information in a ______, efficient manner.
Match the following elements of professionalism with their descriptions:
Match the following elements of professionalism with their descriptions:
What does it mean to 'adopt an audience-centered approach'?
What does it mean to 'adopt an audience-centered approach'?
In the conventional communication model, feedback always guarantees a change in the sender's next message.
In the conventional communication model, feedback always guarantees a change in the sender's next message.
Name two common barriers in the communication environment.
Name two common barriers in the communication environment.
To help audiences receive messages effectively, one should emphasize ______.
To help audiences receive messages effectively, one should emphasize ______.
Match the communication tendencies with the correct communication model:
Match the communication tendencies with the correct communication model:
Which of the following could be considered a benefit of communication technology?
Which of the following could be considered a benefit of communication technology?
Intelligent communication technology includes aspects such as machine learning and deep learning.
Intelligent communication technology includes aspects such as machine learning and deep learning.
Name two ways to effectively use technology in communication.
Name two ways to effectively use technology in communication.
Social media platforms empower stakeholders to ______ content.
Social media platforms empower stakeholders to ______ content.
Associate the communication technology advancements with its defining aspects:
Associate the communication technology advancements with its defining aspects:
What is one of the key characteristics of ethical communication?
What is one of the key characteristics of ethical communication?
Distorting information is an example of unethical communication.
Distorting information is an example of unethical communication.
Differentiate between an ethical dilemma and an ethical lapse.
Differentiate between an ethical dilemma and an ethical lapse.
Ethical communication includes all ______ information.
Ethical communication includes all ______ information.
Match ensuring ethical communication with the element:
Match ensuring ethical communication with the element:
Communication is essential to your career because it enables you to:
Communication is essential to your career because it enables you to:
When providing information, vague content is preferable to facts because it allows more room for interpretation.
When providing information, vague content is preferable to facts because it allows more room for interpretation.
When acting as a representative of your employer, name two ways to communicate like a professional.
When acting as a representative of your employer, name two ways to communicate like a professional.
Following good business ______ signals respect.
Following good business ______ signals respect.
Connect the organizational communication type with its description.
Connect the organizational communication type with its description.
What approach enhances communication through business etiquette and emotional intelligence?
What approach enhances communication through business etiquette and emotional intelligence?
The social communication model is unidirectional.
The social communication model is unidirectional.
According to the conventional communication process, which comes first, encoding or decoding?
According to the conventional communication process, which comes first, encoding or decoding?
A breakdown in ______ can function as a barrier during the communication process.
A breakdown in ______ can function as a barrier during the communication process.
Associate the term that affects how audiences decode messages.
Associate the term that affects how audiences decode messages.
What is one potential benefit of technology when it comes to better communication?
What is one potential benefit of technology when it comes to better communication?
Artificial intelligence CANNOT positively impact communication.
Artificial intelligence CANNOT positively impact communication.
Name two things that make technology use effective.
Name two things that make technology use effective.
Effective technology usage requires one to be aware of information ______.
Effective technology usage requires one to be aware of information ______.
Associate the communication system with its capability.
Associate the communication system with its capability.
What is a reason to prioritize being true when communicating information?
What is a reason to prioritize being true when communicating information?
Withholding information is considered an ethical communication practice.
Withholding information is considered an ethical communication practice.
Name two aspects of legal communication.
Name two aspects of legal communication.
When faced with options that are NOT clear-cut, you are dealing with an ethical ______.
When faced with options that are NOT clear-cut, you are dealing with an ethical ______.
What is one thing that laws and regulations govern?
What is one thing that laws and regulations govern?
Flashcards
Importance of Effective Communication
Importance of Effective Communication
Effective communication is crucial for career advancement and company success.
Communicating as a Professional
Communicating as a Professional
Communicating in a manner that aligns with professional standards and expectations.
Formal Communication Networks
Formal Communication Networks
Includes downward, upward and horizontal types of information flow.
Informal Communication Networks
Informal Communication Networks
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Audience-Centered Approach
Audience-Centered Approach
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Conventional Communication Model
Conventional Communication Model
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Barriers In Communication
Barriers In Communication
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Social Communication Model
Social Communication Model
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Benefits of Communication Technology
Benefits of Communication Technology
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Effective use of Technology
Effective use of Technology
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communication Technological Spectrum
communication Technological Spectrum
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Ethics
Ethics
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Ethical Communication
Ethical Communication
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Unethical Communication acts
Unethical Communication acts
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Ethical dilemma
Ethical dilemma
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Ethical Lapse
Ethical Lapse
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Ensuring Ethical Communication
Ensuring Ethical Communication
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Legal Communication
Legal Communication
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Skills for Career Success
Skills for Career Success
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Critical Thinking
Critical Thinking
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Collaboration
Collaboration
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Knowledge application
Knowledge application
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Business Ethics and Social Responsibility
Business Ethics and Social Responsibility
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Information Technology skills
Information Technology skills
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Data literacy
Data literacy
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Study Notes
Importance of Effective Communication
- Effective communication is important to one's career, and the companies where one will work
- Career opportunities will involve communicating, collaborating, and sharing ideas with people, both inside and outside the organization
- Communication skills are paramount regardless of being an employee, executive, consultant, freelancer, or entrepreneur
Importance of Communication to a Company
- Three key areas where communication is essential:
- Operations
- Intelligence
- Relationships
Characteristics of Effective Business Communication
- Provides practical information
- Gives facts rather than vague impressions
- Is concise and efficient
- Clarifies expectations and responsibilities
- Offers compelling and persuasive arguments
Communicating as a Professional
- Involves acquiring, processing, and sharing information
- Requires using communication to foster positive working relationships
- Includes representing your employer in the public arena
- Requires efficient use of employer-provided tools
Elements of Professionalism
- Be the best: Strive to excel
- Be dependable: Keep promises and meet commitments
- Be ethical: Avoid ethical lapses and consider options carefully in ethical dilemmas
- Be a team player: Contribute to a larger cause and help others
- Be positive: Maintain a positive outlook
- Be respectful: Practice good business etiquette
Organizational Communication
- Formal communication network exists in every organization
- Includes downward, upward, and horizontal or lateral communication
- Informal communication network is also present in every organization
Focus on "You" Attitude
- Practice emotional intelligence
- Use business etiquette
- Focus on what is important to your audience
- Consider biases
- Know their education level, age, and status
- Consider their style
- Understand personal and professional concerns
Conventional Communication Model vs Social Communication Model
- Conventional Model: Sender encodes idea, produces message, transmits it through channel and receiver decodes the message, provides feedback
- Social Model: Conversation and discussion, bidirectional and multidirectional, influence, information sharing, collaborative
Barriers in the Communication Environment
- Noise and distractions
- Competing messages
- Filters
- Channel breakdowns
How Audiences Receive Messages
- Consider audience expectations
- Make messages user-friendly
- Emphasize familiarity
- Practice empathy
- Design for compatibility
How Audiences Decode Messages
- Perception
- Selective perception
- Cultural beliefs
- Personal beliefs
- Individual thinking styles
How Audiences Respond to Messages
- They must remember the message
- They must be able to respond as desired
- They must be motivated to respond
Benefits of Communication Technology
- Greater effectiveness
- Greater efficiency
- Better and easier research
- Improved decision-making
- Fewer barriers
Effective Technology Use
- Keep technology in perspective
- Guard against information overload
- Use tools wisely and efficiently
- Reconnect with people
Contemporary Communication Technology
- Social and workgroup communication systems
- Mobile communication
- Intelligent communication technology
Social and Workgroup Communication Systems
- Social media platforms empower stakeholders
- To share, revise, respond to, and contribute new content
- Mobile communication allows for greater flexibility, enhance productivity / collaboration, and create more engaging customer / user experiences
Intelligent Communication Technology
- Artificial intelligence enhances the communication process
- Machine learning and deep learning
- Natural language processing
- Computer vision
Ethical Communication
- Ethics are the accepted principles of right and wrong in society, and include important elements like relevant information, truthfulness and transparency.
- To communicate ethically involves:
- Includes all relevant information
- Is true in every sense
- Is not deceptive in any way
Forms of Unethical Communication
- Could include withholding or distorting information, and plagiarizing.
Ethical Communication Differences & Elements For
- Ethical dilemmas involve unclear choices, while ethical lapses are clearly unethical
- Requires ethical individuals, ethical company leadership, and appropriate policies / structures like codes of ethics and ethics audits
Ensuring Legal Communication
- Regulations and laws govern many forms of workplace communication:
- promotional communication
- contracts
- employment communication
- intellectual property
- financial reporting
- defamation
- transparency requirements
Vital Skills For Career Success
- Critical thinking
- Collaboration
- Knowledge application and analysis
- Business ethics and social responsibility
- Information technology skills
- Data literacy
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