Effective Listening Skills

45 percent

Hearing is accidental and automatic, while listening is purposeful and focused

It allows you to mirror the emotions of the speaker

With an open mind, considering the speaker's perspective

Poor listening skills

30 percent

Storing information and understanding requirements

Removing distracting environmental noises

To signal active listening

Knowing the demographic of the audience

Practicing relentlessly

Unwillingness to listen to complex information

Competing personal worries and concerns

Connecting with team’s ideas and preventing miscommunications

Connecting with team’s ideas and hearing various perspectives

External listening barrier = Distractions in the environment that hinder effective listening Internal listening barrier = Personal thoughts and emotions that hinder effective listening Hearing vs. Listening = Accidental and automatic brain response vs. purposeful and focused attention to sound Listening with an open mind = Approaching the speaker's perspective with receptiveness

Poor communication arises from poor listening skills = Principle: Listening is crucial for effective communication Empathy is essential to effective listening = Principle: Mirroring the speaker's emotions enhances understanding Listening with an open mind = Principle: Being receptive to the speaker's perspective enhances comprehension Accidental vs. purposeful listening = Principle: Active engagement is essential for effective listening

9% = Writing 16% = Reading 30% = Speaking 45% = Listening

Writing = 9% Reading = 16% Speaking = 30% Listening = 45%

Writing = 9% Reading = 16% Speaking = 30% Listening = 45%

Mirroring emotions of the speaker = Expressing similar emotions as the speaker to enhance understanding Listening with an open mind = Approaching the speaker's perspective receptively for better comprehension Active engagement in listening = Purposeful and focused attention to sound for effective comprehension Poor communication arising from poor listening skills = Emphasizing the importance of listening for effective communication

Anxiety = Causes the listener to focus on his or her own thoughts rather than the speaker’s words Laziness = Creates an unwillingness to listen to complex or detailed information, leading the listener to believe they have nothing to learn from the speaker External listening barrier = Include a variety of environmental distractions that can usually be avoided or minimized with simple corrections Internal listening barrier = More difficult to manage, residing inside the mind of the listener and relying on a high level of self-awareness and discipline

Maintain Eye Contact with the Speaker = An important practice for showing attentiveness and respect to the speaker Visualize What the Speaker is Saying = Helps in creating a mental image of the speaker's message for better retention and understanding Do Not Interrupt = Allows the speaker to express their thoughts fully without disruption Pay Attention to Non-Verbal Cues = Involves observing the speaker's body language and facial expressions for additional insights into their message

Friends and family = Entertain them Corporate event attendees = Teach and inspire them Anxiety = Causes the listener to focus on his or her own thoughts rather than the speaker’s words Demographic of the audience = Imperative to know before speaking

Prepare your goals and content well ahead of time = Allows for thorough understanding and organization of speech material before practice Practice relentlessly = Ensures that the speech becomes ingrained in memory through consistent repetition Knowing the demographic of the audience = Critical for tailoring the speech content and delivery to suit the audience's characteristics and preferences Big speech coming up = Make time every day to practice, even in various settings like during travel or daily activities

Verbal feedback = Provided through spoken words to indicate active listening and understanding of the speaker's message Non-verbal feedback = Includes gestures, facial expressions, and body language used to signal engagement and comprehension without speaking Providing feedback to the speaker = Goal is to send signals indicating active listening and understanding of the speaker's message Active listening helps you connect with your team’s ideas, hear various perspectives, and prevent miscommunications. =