Podcast
Questions and Answers
What is the primary purpose of communicating in an organization?
What is the primary purpose of communicating in an organization?
- To impose authority on employees
- To resolve conflicts between employees
- To share the vision and goals of the organization with employees (correct)
- To evaluate employee performance
What is the primary goal of planning in an organization?
What is the primary goal of planning in an organization?
- To determine the resources needed for each job
- To train employees for specific tasks
- To decide what work needs to be done to meet the organization's goals (correct)
- To evaluate employee performance
What is the main objective of organizing in an organization?
What is the main objective of organizing in an organization?
- To determine the skill level of each employee
- To determine the resources needed for each job and assign tasks to employees (correct)
- To provide instructional opportunities to close skill gaps
- To evaluate employee performance
What is the primary goal of training in an organization?
What is the primary goal of training in an organization?
What is the main objective of monitoring in an organization?
What is the main objective of monitoring in an organization?
What is the primary goal of evaluating in an organization?
What is the primary goal of evaluating in an organization?
What is a characteristic of genuine concern in leadership?
What is a characteristic of genuine concern in leadership?
Why do some new managers fail to show concern for their employees?
Why do some new managers fail to show concern for their employees?
What happens when a speaker's verbal and nonverbal cues convey different messages?
What happens when a speaker's verbal and nonverbal cues convey different messages?
Why is it important for a manager to have conversation terminators in their toolkit?
Why is it important for a manager to have conversation terminators in their toolkit?
What is a common verbal conversation terminator used by managers?
What is a common verbal conversation terminator used by managers?
What is the purpose of a manager recognizing subtle conversation terminators?
What is the purpose of a manager recognizing subtle conversation terminators?
What is an example of a nonverbal conversation terminator?
What is an example of a nonverbal conversation terminator?
Why do some employees overstaying their welcome in a manager's office?
Why do some employees overstaying their welcome in a manager's office?
What is the benefit of a manager developing a reputation for being an outstanding listener?
What is the benefit of a manager developing a reputation for being an outstanding listener?
What is the ultimate goal of using conversation terminators?
What is the ultimate goal of using conversation terminators?
What is the purpose of picking up a piece of paper from the desk and glancing at it periodically during a conversation?
What is the purpose of picking up a piece of paper from the desk and glancing at it periodically during a conversation?
What does turning in a chair behind the desk to a side position signify?
What does turning in a chair behind the desk to a side position signify?
What is the purpose of announcing at the beginning of a conversation that you have only a limited amount of time?
What is the purpose of announcing at the beginning of a conversation that you have only a limited amount of time?
What is the significance of recognizing conversation terminators?
What is the significance of recognizing conversation terminators?
What is the purpose of standing up during a conversation?
What is the purpose of standing up during a conversation?
What is the verbal terminator that always works when other signals are ignored?
What is the verbal terminator that always works when other signals are ignored?
What is the benefit of using conversation terminators?
What is the benefit of using conversation terminators?
What is the recommended approach to conversations?
What is the recommended approach to conversations?
Study Notes
Effective Communication
- Nonverbal cues, such as facial expressions and tone of voice, must align with verbal messages to avoid mixed signals.
- Inconsistent body language can lead to confusion and undermine the listener's confidence in the speaker's interest.
Conversation Terminators
- Verbal terminators:
- "I appreciate your coming in."
- "It was nice talking to you."
- "You have given me a lot to think about."
- "Let me think about that a while and get back to you."
- Nonverbal terminators:
- Reaching for the phone receiver.
- Glancing at a piece of paper on the desk.
- Turning in the chair or standing up.
- Using conversation terminators can help manage conversations and maintain productivity.
Key Managerial Responsibilities
- Communicating: sharing vision, goals, and objectives with employees.
- Planning: deciding what work needs to be done to meet departmental and organizational goals.
- Organizing: determining resources and assigning tasks to staff members.
- Training: assessing skill gaps and providing instructional opportunities.
- Monitoring: ensuring work is being done and employees are succeeding.
- Evaluating: assessing individual performance and comparing it to required levels.
- Firing: removing underperforming team members.
Genuine Concern
- Showing genuine concern for employees' welfare is a sign of strength, not weakness.
- Leaders must differentiate between concern and weakness to avoid being perceived as vulnerable to unreasonable demands.
- Authentic concern is essential for effective management and building trust with employees.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Learn how to convey clear messages by aligning verbal and nonverbal cues, and master conversation terminators to end conversations smoothly.
