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Questions and Answers
Using a variety of question types can help maximise discussion information.
Using a variety of question types can help maximise discussion information.
True (A)
Active listening is an unnecessary skill when asking questions.
Active listening is an unnecessary skill when asking questions.
False (B)
Planning questions in advance reduces the effectiveness of a discussion.
Planning questions in advance reduces the effectiveness of a discussion.
False (B)
Non-verbal cues, such as making eye contact, enhance the questioning process.
Non-verbal cues, such as making eye contact, enhance the questioning process.
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Treating a question and answer session as a conversation can create discomfort.
Treating a question and answer session as a conversation can create discomfort.
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Study Notes
Importance of Asking Questions
- Asking questions demonstrates interest in work and commitment to performing well.
- Questions facilitate interaction with teammates and enhance collaboration within an organization.
Types of Questions
- Utilize a variety of question types to gather comprehensive information.
- Diverse questioning helps to clarify tasks and enrich discussions.
Active Listening
- Active listening enables effective communication; responses shape follow-up questions.
- Engaging with answers promotes a smooth and productive discussion flow.
Planning Questions
- Take time to identify areas of clarity and confusion before discussions.
- Planning helps avoid wasted time, ensures all relevant questions are asked, and maintains discussion focus.
Non-Verbal Cues
- Non-verbal communication reinforces questions and enhances understanding.
- Effective non-verbal cues include nodding, making eye contact, and smiling after receiving answers.
Conversation Approach
- Treat questioning as a conversational exchange; this reduces pressure for both parties.
- Maintaining a relaxed demeanor aids in clarity and fosters a supportive discussion environment.
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