Effective Communication Skills

<p>A pot boiling on the stove that eventually overflows. (A)</p> Signup and view all the answers

<p>By making unwarranted assumptions about another person's thoughts. (D)</p> Signup and view all the answers

<p>It strengthens the understanding and commitment between individuals. (D)</p> Signup and view all the answers

<p>He felt increasingly frustrated until he exploded. (C)</p> Signup and view all the answers

<p>They may lead to conflicts and feelings of being misunderstood. (B)</p> Signup and view all the answers

<p>Practical ways to manage stress and emotions (B)</p> Signup and view all the answers

<p>Crisis support and empowerment for young people (D)</p> Signup and view all the answers

<p>It was developed in part by youth and staff (C)</p> Signup and view all the answers

<p>It mentions involvement from youth and staff (D)</p> Signup and view all the answers

<p>Crisis support resources (A)</p> Signup and view all the answers

<p>Passive communication (D)</p> Signup and view all the answers

<p>My needs matter more than yours. (C)</p> Signup and view all the answers

<p>Using indirect methods to express displeasure (B)</p> Signup and view all the answers

<p>Aggressive (A)</p> Signup and view all the answers

<p>Expressing one’s own needs (B)</p> Signup and view all the answers

<p>Tension and bad feelings (D)</p> Signup and view all the answers

<p>Using sarcasm and stubbornness (B)</p> Signup and view all the answers

<p>Assertive (B)</p> Signup and view all the answers

<p>Assuming others understand your thoughts (A)</p> Signup and view all the answers

<p>You are lazy and unmotivated. (D)</p> Signup and view all the answers

<p>They often lead to heated arguments. (B)</p> Signup and view all the answers

<p>You never listen to me. (B)</p> Signup and view all the answers

<p>As a passive-aggressive put-down (A)</p> Signup and view all the answers

<p>Negative comparison (A)</p> Signup and view all the answers

<p>They typically escalate the conflict. (B)</p> Signup and view all the answers

<p>Reduced communication (A)</p> Signup and view all the answers

<p>Employing whole messages that include observations, thoughts, feelings, and wants (C)</p> Signup and view all the answers

<p>Observations (B)</p> Signup and view all the answers

<p>They may misinterpret the situation and cause conflict. (B)</p> Signup and view all the answers

<p>By describing their feelings specifically related to the situation (A)</p> Signup and view all the answers

<p>To clarify what you hope to achieve moving forward (D)</p> Signup and view all the answers

<p>Writing down your whole message to clarify your thoughts (B)</p> Signup and view all the answers

<p>Alienating messages (A)</p> Signup and view all the answers

<p>It can help avoid conflict and solve problems (A)</p> Signup and view all the answers

<p>Using sarcasm to deal with others (A)</p> Signup and view all the answers

<p>To acknowledge and work towards mutual understanding (D)</p> Signup and view all the answers

<p>Frustration (A)</p> Signup and view all the answers

<p>Expressing wants while being receptive to a 'no' (D)</p> Signup and view all the answers

<p>He lashed out in anger. (A)</p> Signup and view all the answers

<p>The needs of both parties are important. (B)</p> Signup and view all the answers

<p>Feeling guilty for saying 'no' (A)</p> Signup and view all the answers

<p>By getting angry and labeling Tom as spoiled (C)</p> Signup and view all the answers

Communication style that is forceful, hostile, and alienates others using "you-statements." It prioritizes the speaker's needs over others'.

Communication style where you don't express your needs or feelings; it puts others' needs first.

Communication style that indirectly expresses anger or disagreement through subtle hostility, such as snide remarks or withdrawal.

Communication style that clearly expresses needs and feelings while respecting the needs of others.

Statements that blame or criticize others, often part of aggressive communication.

Open, honest communication that avoids conflict and solves problems, leading to healthy relationships and friendships.

Communication that helps you get along with people and achieve goals.

Paying attention to what others are saying while also reflecting their thoughts back.

Often leads to misunderstandings, strained relationships, and ongoing conflict.

Includes expressing wants and needs clearly, making requests while respecting others' "no" and standing up for oneself with boundaries.

Tom's explosive outburst over a broken promise demonstrates poor communication skills, resulting in a conflict with his dad.

Assertive communication increases likelihood of achieving desired results, avoiding conflict, and maintaining strong relationships.

Assuming someone knows your thoughts or feelings without clearly expressing them.

Holding in frustration and not expressing feelings until it explodes.

Clear communication helps people understand each other, avoids misunderstandings, builds stronger relationships, and helps resolve conflicts effectively.

Avoiding communication leads to frustration, unresolved issues, hurt feelings, and potential relationship damage.

Express your thoughts and feelings clearly, schedule time to discuss important matters, and actively listen to others' perspectives.

It compares avoiding communication to a pot boiling on the stove: if you don't release the steam (communicate), the pressure builds and explodes.

Scheduling helps ensure a dedicated time for communication, reduces the chance of interruptions, and demonstrates commitment to the conversation.

Clear communication reduces misunderstandings, allows for expressing needs and feelings, and helps find mutually agreeable solutions.

How you express your thoughts, feelings, and needs to others. It can be assertive, passive, aggressive, or passive-aggressive.

It helps people understand each other, avoids misunderstandings, builds stronger relationships, and helps resolve conflicts effectively.

It leads to frustration, unresolved issues, hurt feelings, and potential relationship damage.

A communication style that directly expresses your thoughts, feelings, and wants about a situation. It consists of four parts: Observations, Thoughts, Feelings, and Wants.

Describing what happened in a factual and accurate way, without making assumptions.

Stating your beliefs, opinions, or interpretations about the observations.

Expressing how you feel about the situation.

Communicating what you want to happen in the future related to the situation.

Applying the four parts of a Whole Message to express concerns or resolve issues.

Good communication skills are crucial for avoiding conflicts, solving problems, and building strong relationships.

Assumptions, avoidance, and alienating messages can hinder effective communication.

Using hurtful words or phrases to criticize another person's character, rather than their specific actions. This can make the other person feel attacked and escalate the situation. For example, calling someone a 'liar' or a 'spoiled brat' is labeling.

Communication that makes the other person feel threatened, attacked, or disrespected. This can include criticism, put-downs, aggressive communication, and even sarcasm. It often leads to conflict or avoidance of communication.

A type of negative communication that uses irony to disguise a hurtful comment. It can be confusing and hurtful, leading to misunderstandings and tension. For example, saying 'That's great, we can't all be perfect like you' is sarcasm.

Statements that compare someone negatively to another person, often making them feel inadequate or inferior. This can be hurtful and create feelings of resentment. For example, 'Why can't you get A's like your sister?' is a negative comparison.

When people avoid expressing their feelings or needs, they are more likely to experience anger, resentment, and frustration. This can lead to tension, conflict, and even angry outbursts.

Alienating messages often lead to conflict, anger, and strained relationships. The other person may respond with anger, put-downs, or avoid communication, making the situation worse.

Labeling someone is hurtful and unfair because it attacks their character rather than their behaviour. It makes the other person feel judged and creates negative emotions, leading to conflict and damage to relationships. Instead, focus on criticizing specific actions, not the whole person.