Effective Communication Quiz

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Questions and Answers

What consists of all the patterns, networks, and systems of communication within an organization?

  • Interpersonal communication
  • The grapevine
  • Formal communication
  • Organizational communication (correct)

Which of the following scenarios best represents a case where communication has occurred?

  • Anna tells her manager that she needs a new computer, but he says that the company can't afford it. (correct)
  • Gary updates his blog regularly, even though no one reads it.
  • Brian attends all the Algebra lectures but is unable to understand the subject.
  • Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available.

When a communication requires employees to follow their job description or comply with company policies, it is being used to achieve which of the following?

  • control (correct)
  • persuade
  • motivate
  • provide a release for emotional expression

Which manager believes it is important to let subordinates know when she is happy with their work?

<p>Pat (B)</p>
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In which type of communication does information flow through unofficial channels and spreads quickly?

<p>The grapevine (A)</p>
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If a person attends all the Algebra lectures but is unable to understand the subject, what type of communication breakdown is this an example of?

<p>Semantic noise (D)</p>
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What is the process called when the symbols of a message are translated by the receiver into a form that he or she can understand?

<p>Decoding (C)</p>
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In the context of the given text, what is Pat using communication for when she calls a meeting to discuss improvement?

<p>Motivation (A)</p>
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Which of the following is an example of noise in communication?

<p>Thinking about a party during a lecture (A)</p>
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When production workers ask for clarification about a memorandum, it represents which aspect of the communication process?

<p>Feedback (A)</p>
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What best explains what went wrong with the communication between Laura and Betty?

<p>Betty decoded the message incorrectly. (C)</p>
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What does complexity capacity refer to in communication?

<p>Effectively processes complicated messages (D)</p>
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Which statement is true for the communication process?

<p>Encoding takes place before the message reaches the medium. (C)</p>
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Which term describes the number of different messages that can be transmitted using a particular method of communication?

<p>Breadth potential (C)</p>
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