Podcast
Questions and Answers
Managing ______ is key to effective communication
Managing ______ is key to effective communication
anxiety
Acknowledging anxiety involves recognizing the symptoms and greeting them as ______
Acknowledging anxiety involves recognizing the symptoms and greeting them as ______
normal
Reframing the situation as a conversation can be done by using questions to engage the ______
Reframing the situation as a conversation can be done by using questions to engage the ______
audience
Respondents listed public speaking as one of their top ______
Respondents listed public speaking as one of their top ______
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Participants in the workshop are asked to count the number of 'fs' in a sentence to help them focus and become more aware of their ______
Participants in the workshop are asked to count the number of 'fs' in a sentence to help them focus and become more aware of their ______
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Spontaneous speaking is more prevalent than planned speaking and can be found in situations such as giving introductions, providing feedback, and during ______ sessions
Spontaneous speaking is more prevalent than planned speaking and can be found in situations such as giving introductions, providing feedback, and during ______ sessions
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The activity of shouting the ______ name is recommended to help train the brain to get out of its own way and respond spontaneously rather than reacting.
The activity of shouting the ______ name is recommended to help train the brain to get out of its own way and respond spontaneously rather than reacting.
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The first step in managing anxiety is to get out of one's own way and dare to be ______.
The first step in managing anxiety is to get out of one's own way and dare to be ______.
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The second step is to change how we see the situation, seeing it as an ______ rather than a challenge or threat.
The second step is to change how we see the situation, seeing it as an ______ rather than a challenge or threat.
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The speaker introduces a game called 'imaginary ______' to help practice seeing situations as opportunities and responding spontaneously.
The speaker introduces a game called 'imaginary ______' to help practice seeing situations as opportunities and responding spontaneously.
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The game is designed to help practice responding spontaneously and seeing situations as opportunities rather than ______.
The game is designed to help practice responding spontaneously and seeing situations as opportunities rather than ______.
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Using structures such as ______-solution-benefit or what-so-what-now-what helps in constructing a response in a spontaneous situation.
Using structures such as ______-solution-benefit or what-so-what-now-what helps in constructing a response in a spontaneous situation.
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Study Notes
- The text is about effective communication in spontaneous situations, particularly spontaneous speaking.
- The speaker notes that many people experience anxiety when speaking in public and that managing anxiety is key to effective communication.
- According to a survey, respondents listed public speaking as one of their top fears.
- Anxiety can give energy and focus, but it's important to manage it in order to make the audience comfortable and able to receive the message.
- Techniques for managing anxiety include acknowledging the anxiety and reframing the speaking situation as a conversation rather than a performance.
- Acknowledging anxiety involves recognizing the symptoms and greeting them as normal.
- Reframing the situation as a conversation can be done by using questions to engage the audience and put the presenter in a conversational mindset.
- The speaker shares that during a workshop, participants are asked to count the number of "fs" in a sentence to help them focus and become more aware of their environment.
- The workshop discussed in the text is part of a program at the business school to help students become more effective communicators, particularly in responding to cold calls.
- The importance of spontaneous speaking is noted, as it is more prevalent than planned speaking and can be found in situations such as giving introductions, providing feedback, and during Q&A sessions.- The text discusses techniques for managing anxiety during speaking engagements.
- Nervous speakers often use distancing language, such as "one must consider" or "step one, step two," to create a sense of separation from the audience.
- Using conversational language can help reduce anxiety by making the speaker feel more connected to the audience.
- Research conducted by the speaker and Phil Zimbardo found that focusing on the present moment can help reduce anxiety.
- The speaker suggests various ways to become present-oriented, including doing push-ups, listening to music, focusing on a playlist, counting backwards, and saying tongue twisters.
- The activity of shouting the wrong name is recommended to help train the brain to get out of its own way and respond spontaneously rather than reacting.
- The first step in managing anxiety is to get out of one's own way and dare to be dull.
- The second step is to change how we see the situation, seeing it as an opportunity rather than a challenge or threat.
- The speaker introduces a game called "imaginary gifts" to help practice seeing situations as opportunities and responding spontaneously.
- In this game, partners take turns giving and receiving imaginary gifts, with each person naming what they receive and giving a reason for giving it.
- The game is designed to help practice responding spontaneously and seeing situations as opportunities rather than threats.
- The speaker emphasizes the importance of practicing these skills to become more effective at speaking spontaneously in various situations.- The speaker provides a communication process consisting of four steps: managing anxiety, getting out of your own way, giving gifts, and using structures.
- Managing anxiety involves acknowledging and reframing anxiety as a conversation, and being present in the moment.
- Getting out of your way means practicing the art of opportunity, reframing challenges as opportunities, and focusing on listening before responding.
- Giving gifts refers to seeing interactions as opportunities rather than challenges and acknowledging the emotions of the conversation.
- Using structures such as problem-solution-benefit or what-so-what-now-what helps in constructing a response in a spontaneous situation.
- The speaker emphasizes the importance of practicing these skills and provides examples from different speaking scenarios like remote audiences and expert witness testimony.
- In hostile situations, acknowledging the emotion and reframing the question with a paraphrase can help buy time and respond effectively.
- In multicultural situations, being aware of cultural norms and expectations is essential to effective communication.
- Humor can be an effective tool for connection but comes with risks, especially regarding cultural differences and self-deprecating humor being the safest option.
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Description
Explore techniques for managing anxiety and improving communication skills in spontaneous speaking situations. Learn strategies for reframing anxiety as a conversation, staying present in the moment, and using structures to construct effective responses. Discover the importance of practicing these skills in various speaking scenarios.
