12 Questions
Managing ______ is key to effective communication
anxiety
Acknowledging anxiety involves recognizing the symptoms and greeting them as ______
normal
Reframing the situation as a conversation can be done by using questions to engage the ______
audience
Respondents listed public speaking as one of their top ______
fears
Participants in the workshop are asked to count the number of 'fs' in a sentence to help them focus and become more aware of their ______
environment
Spontaneous speaking is more prevalent than planned speaking and can be found in situations such as giving introductions, providing feedback, and during ______ sessions
Q&A
The activity of shouting the ______ name is recommended to help train the brain to get out of its own way and respond spontaneously rather than reacting.
wrong
The first step in managing anxiety is to get out of one's own way and dare to be ______.
dull
The second step is to change how we see the situation, seeing it as an ______ rather than a challenge or threat.
opportunity
The speaker introduces a game called 'imaginary ______' to help practice seeing situations as opportunities and responding spontaneously.
gifts
The game is designed to help practice responding spontaneously and seeing situations as opportunities rather than ______.
threats
Using structures such as ______-solution-benefit or what-so-what-now-what helps in constructing a response in a spontaneous situation.
problem
Study Notes
- The text is about effective communication in spontaneous situations, particularly spontaneous speaking.
- The speaker notes that many people experience anxiety when speaking in public and that managing anxiety is key to effective communication.
- According to a survey, respondents listed public speaking as one of their top fears.
- Anxiety can give energy and focus, but it's important to manage it in order to make the audience comfortable and able to receive the message.
- Techniques for managing anxiety include acknowledging the anxiety and reframing the speaking situation as a conversation rather than a performance.
- Acknowledging anxiety involves recognizing the symptoms and greeting them as normal.
- Reframing the situation as a conversation can be done by using questions to engage the audience and put the presenter in a conversational mindset.
- The speaker shares that during a workshop, participants are asked to count the number of "fs" in a sentence to help them focus and become more aware of their environment.
- The workshop discussed in the text is part of a program at the business school to help students become more effective communicators, particularly in responding to cold calls.
- The importance of spontaneous speaking is noted, as it is more prevalent than planned speaking and can be found in situations such as giving introductions, providing feedback, and during Q&A sessions.- The text discusses techniques for managing anxiety during speaking engagements.
- Nervous speakers often use distancing language, such as "one must consider" or "step one, step two," to create a sense of separation from the audience.
- Using conversational language can help reduce anxiety by making the speaker feel more connected to the audience.
- Research conducted by the speaker and Phil Zimbardo found that focusing on the present moment can help reduce anxiety.
- The speaker suggests various ways to become present-oriented, including doing push-ups, listening to music, focusing on a playlist, counting backwards, and saying tongue twisters.
- The activity of shouting the wrong name is recommended to help train the brain to get out of its own way and respond spontaneously rather than reacting.
- The first step in managing anxiety is to get out of one's own way and dare to be dull.
- The second step is to change how we see the situation, seeing it as an opportunity rather than a challenge or threat.
- The speaker introduces a game called "imaginary gifts" to help practice seeing situations as opportunities and responding spontaneously.
- In this game, partners take turns giving and receiving imaginary gifts, with each person naming what they receive and giving a reason for giving it.
- The game is designed to help practice responding spontaneously and seeing situations as opportunities rather than threats.
- The speaker emphasizes the importance of practicing these skills to become more effective at speaking spontaneously in various situations.- The speaker provides a communication process consisting of four steps: managing anxiety, getting out of your own way, giving gifts, and using structures.
- Managing anxiety involves acknowledging and reframing anxiety as a conversation, and being present in the moment.
- Getting out of your way means practicing the art of opportunity, reframing challenges as opportunities, and focusing on listening before responding.
- Giving gifts refers to seeing interactions as opportunities rather than challenges and acknowledging the emotions of the conversation.
- Using structures such as problem-solution-benefit or what-so-what-now-what helps in constructing a response in a spontaneous situation.
- The speaker emphasizes the importance of practicing these skills and provides examples from different speaking scenarios like remote audiences and expert witness testimony.
- In hostile situations, acknowledging the emotion and reframing the question with a paraphrase can help buy time and respond effectively.
- In multicultural situations, being aware of cultural norms and expectations is essential to effective communication.
- Humor can be an effective tool for connection but comes with risks, especially regarding cultural differences and self-deprecating humor being the safest option.
Explore techniques for managing anxiety and improving communication skills in spontaneous speaking situations. Learn strategies for reframing anxiety as a conversation, staying present in the moment, and using structures to construct effective responses. Discover the importance of practicing these skills in various speaking scenarios.
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