Doing Business by the Good Book Ch 27

Consistent, various methods of communication to keep employees informed about company's vision, mission and goals to foster teamwork and morale.

Sharing both positive and negative company information, including financials and challenges, with employees.

Leaders directly communicating important information instead of relying on intermediaries.

Employees should be well-informed because they hold a significant stake in the company's success.

Leaders regularly communicate the company's vision, mission, and goals to maintain a shared understanding.

Open communication, including good and bad news, fosters trust and problem-solving within an organization.

Acknowledge negative feedback with gratitude, showing that you value the message and the sender.

A management style where leaders directly interact with employees at their workstations to understand the workplace dynamic firsthand.

Physical and psychological barriers, like executive isolation and a 'us vs. them' mentality, can create difficulties in communication.

Building personal relationships with employees and clients, showing genuine interest in their well-being, improves communication and rapport.

Visiting clients and vendors on their ground, understanding issues from their perspective, is vital for better business and positive interactions.

Encourage open channels for employees to share concerns, even the seemingly 'bad' news, fostering a workplace that addresses problems promptly.

Effective communication involves listening to concerns and sharing information, showing acknowledgment and acceptance of feedback, even when that feedback is not straightforward.

Seeking and recognizing feedback, even negative feedback, from various sources (such as employees, customers, vendors) is essential for continuous improvement.

Leaders should proactively remove communication barriers, whether physical (like executive isolation) or psychological (like an 'us vs. them' attitude).