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Effective Communication in Dentistry

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Questions and Answers

What is the primary goal of the Following communication style?

To deliver bad news efficiently

To solve the problem immediately

To provide support and encouragement (correct)

To establish goals and plans of action

What is the main purpose of Open Questions in the Guiding communication style?

To deliver bad news in a sensitive manner

To draw out and explore the person's experiences and perspectives (correct)

To summarize the patient's concerns

To provide solutions to the patient's problems

Which communication style is most appropriate when discussing bad news or working with an upset patient?

Guiding

Directing

Following (correct)

Cautious

What is the purpose of Reflective Listening in the Guiding communication style?

To check understanding and make the speaker feel understood (A) Signup and view all the answers

What is the primary goal of the Guiding communication style?

To help the patient establish goals and plans of action (C) Signup and view all the answers

What is the purpose of Affirmation in the Guiding communication style?

To demonstrate appreciation for the patient's efforts (D) Signup and view all the answers

What is the primary goal of Written Assignment #1?

To elicit all necessary information from the patient (C) Signup and view all the answers

What is the purpose of using the DISC System in motivational interviewing?

To tailor motivation approaches to each patient (A) Signup and view all the answers

Which communication strategy is associated with the 'elicit-provide-elicit' method?

Guiding (C) Signup and view all the answers

What is the 'S' in the OARS acronym?

Summarizing (B) Signup and view all the answers

Which of the following is NOT a principle of motivational interviewing?

Providing guidance (B) Signup and view all the answers

What is the term for the reason or reasons one has for acting or behaving in a particular way?

Motivation (D) Signup and view all the answers

What is a characteristic of patients with an Influencing Style?

They appreciate undivided attention and are attuned to feelings and emotions. (B) Signup and view all the answers

Steady Style patients tend to be?

Friendly and agreeable, but also introverted and guarded. (B) Signup and view all the answers

What is a key feature of the Cautious Style?

They approach all situations as threats and are risk-averse. (D) Signup and view all the answers

What is the primary focus of the Directing Communication Style?

The delivery of expert advice and guidance. (C) Signup and view all the answers

Which communication style involves exploring patient concerns and values?

Following Communication (A) Signup and view all the answers

Which communication style works best when there is good rapport between provider and patient?

Directing Communication (D) Signup and view all the answers