Effective Communication and Listening Skills
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Questions and Answers

What does avoiding a speaker's eyes convey to the speaker?

  • You're interested in the conversation
  • You're taking notes
  • You're not interested in the conversation (correct)
  • You're actively listening

    • What is the purpose of using an open stance when listening to someone?

  • To appear aggressive
  • To show disinterest
  • To invade the speaker's personal space
  • To convey that you're paying attention (correct)

    • What is the benefit of nodding your head occasionally while listening?

  • It distracts the speaker from the conversation
  • It shows you're not only paying attention, but also understanding (correct)
  • It helps you remember what the speaker is saying
  • It makes the speaker feel uncomfortable

    • What is the primary goal of being attentive while listening?

    <p>To let the speaker know you're paying attention</p> Signup and view all the answers

    What is an example of a nonverbal cue that can indicate you're not listening?

    <p>A closed stance</p> Signup and view all the answers

    What is the result of using verbal and nonverbal messages that disagree?

    <p>An incongruent message</p> Signup and view all the answers

    What does staying open convey to the speaker?

    <p>You're open to what is being said</p> Signup and view all the answers

    What should you do with your arms to show you're actively listening?

    <p>Relax them at your sides</p> Signup and view all the answers

    Why is eye contact important in communication?

    <p>It shows you're interested in the conversation</p> Signup and view all the answers

    What does facing the other person fully convey?

    <p>You're open and engaged with the speaker</p> Signup and view all the answers

    What do nonverbal cues from the receiver provide to the sender?

    <p>Feedback that they're understood</p> Signup and view all the answers

    What percentage of meaning is in the words spoken according to Albert Mehrabian?

    <p>7%</p> Signup and view all the answers

    What is an example of a non-verbal cue?

    <p>Arms folded across your chest</p> Signup and view all the answers

    Before someone processes verbal messages, what do they register?

    <p>Your enthusiasm and sincerity</p> Signup and view all the answers

    What happens when verbal and non-verbal messages do not match?

    <p>They cancel each other</p> Signup and view all the answers

    What is an example of a paralinguistic cue?

    <p>Tone of voice</p> Signup and view all the answers

    What percentage of meaning is conveyed through facial expressions according to Albert Mehrabian?

    <p>55%</p> Signup and view all the answers

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