17 Questions
What does avoiding a speaker's eyes convey to the speaker?
You're not interested in the conversation
What is the purpose of using an open stance when listening to someone?
To convey that you're paying attention
What is the benefit of nodding your head occasionally while listening?
It shows you're not only paying attention, but also understanding
What is the primary goal of being attentive while listening?
To let the speaker know you're paying attention
What is an example of a nonverbal cue that can indicate you're not listening?
A closed stance
What is the result of using verbal and nonverbal messages that disagree?
An incongruent message
What does staying open convey to the speaker?
You're open to what is being said
What should you do with your arms to show you're actively listening?
Relax them at your sides
Why is eye contact important in communication?
It shows you're interested in the conversation
What does facing the other person fully convey?
You're open and engaged with the speaker
What do nonverbal cues from the receiver provide to the sender?
Feedback that they're understood
What percentage of meaning is in the words spoken according to Albert Mehrabian?
7%
What is an example of a non-verbal cue?
Arms folded across your chest
Before someone processes verbal messages, what do they register?
Your enthusiasm and sincerity
What happens when verbal and non-verbal messages do not match?
They cancel each other
What is an example of a paralinguistic cue?
Tone of voice
What percentage of meaning is conveyed through facial expressions according to Albert Mehrabian?
55%
This quiz covers the importance of effective communication in healthcare, including verbal and non-verbal cues, active listening, and being empathetic towards patients.
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