26 Questions
Which of the following is NOT one of Blake and Mouton's five strategies for resolving conflict?
Collaboration/ Confronting
Which researcher expanded the five strategies by placing them in a matrix?
K.W. Thomas
Which factor determines the appropriate application of the five conflict strategies according to K.W. Thomas?
Comparison of desired outcomes for self and others
Which of the following is the definition of communication in the context of construction?
A systematic procedure used to transfer information among project stakeholders
What is the purpose of managing communications in a project?
To ensure the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information
What is the role of stakeholders in a project?
To impact or be impacted by project outcomes
Which of the following is an example of informal written communication?
Memos
What is the purpose of active listening in verbal communication?
To understand a problem and the services required
In graphic communication, what can make it difficult for stakeholders to understand drawings?
The abstraction of multi-dimensional space into flat planes
What is a key aspect of effective communication between parties?
Having a clear and cogent understanding of the communication by the receiving parties
Which of the following is NOT a recommended action for architects to maintain good communication with contractors?
Chair and record site coordination meetings
What is the purpose of a construction project kick-off meeting?
To establish expectations and outline the constructor's plan for the project
What should the architect do with regards to change orders?
All of the above
What is the architect advised to do in managing conflict situations?
All of the above
During the pre-agreement phase, the architect's responsibilities include negotiating with the client regarding what services are considered basic services and what services are considered additional services.
The architect negotiates with the client regarding services.
In the pre-design phase, if the client has difficulty providing project requirements, the architect should:
Communicate with the client to develop project requirements.
During the construction documents phase, clear and complete contracts, drawings, specifications, and records are:
Important for the project's written communications.
In the contract administration phase, communication plays a key role in resolving problems related to:
Scheduling, shop drawing reviews, change orders, and issues on a construction site.
Effective communication in the construction process is important because it
Ensures that the project is completed successfully
According to Schramm's model of communication, effective communication requires
Overlapping fields of experience between the sender and the receiver
The British Columbia Building Projects Committee emphasizes that effective communication in construction projects requires
Planning of communication activities
The Project Management Institute's A Guide to the Project Management Body of Knowledge identifies three processes for project communications management, which include
Planning, execution, and control of communication activities
Which stakeholders should be considered when developing a communications plan for a project?
All project stakeholders including the client organization, design team, construction team, and external stakeholders
What is a recommended approach for building a communications plan?
Start with the project's work breakdown structure
What is the purpose of monitoring project communications?
To identify major problems and take appropriate action immediately
What are the traditional ways of communicating for architects?
Using drawings
Improve Communication on Construction Sites: Quiz on Tips for Architects to Collaborate Effectively with Contractors
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