Effective Collaboration

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Which of the following is NOT one of Blake and Mouton's five strategies for resolving conflict?

Compromise

Avoidance/ Withdrawing

Accommodation/ Smoothing

Collaboration/ Confronting (correct)

Which researcher expanded the five strategies by placing them in a matrix?

Blake and Mouton

K.W. Thomas (correct)

Human dynamics researchers

Multiple researchers

Which factor determines the appropriate application of the five conflict strategies according to K.W. Thomas?

Resolution of conflict

Identification of what is important

Comparison of desired outcomes for self and others (correct)

Interpersonal skills

Which of the following is the definition of communication in the context of construction?

A systematic procedure used to transfer information among project stakeholders Signup and view all the answers

What is the purpose of managing communications in a project?

To ensure the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information Signup and view all the answers

What is the role of stakeholders in a project?

To impact or be impacted by project outcomes Signup and view all the answers

Which of the following is an example of informal written communication?

Memos Signup and view all the answers

What is the purpose of active listening in verbal communication?

To understand a problem and the services required Signup and view all the answers

In graphic communication, what can make it difficult for stakeholders to understand drawings?

The abstraction of multi-dimensional space into flat planes Signup and view all the answers

What is a key aspect of effective communication between parties?

Having a clear and cogent understanding of the communication by the receiving parties Signup and view all the answers

Which of the following is NOT a recommended action for architects to maintain good communication with contractors?

Chair and record site coordination meetings Signup and view all the answers

What is the purpose of a construction project kick-off meeting?

To establish expectations and outline the constructor's plan for the project Signup and view all the answers

What should the architect do with regards to change orders?

All of the above Signup and view all the answers

What is the architect advised to do in managing conflict situations?

All of the above Signup and view all the answers

During the pre-agreement phase, the architect's responsibilities include negotiating with the client regarding what services are considered basic services and what services are considered additional services.

The architect negotiates with the client regarding services. Signup and view all the answers

In the pre-design phase, if the client has difficulty providing project requirements, the architect should:

Communicate with the client to develop project requirements. Signup and view all the answers

During the construction documents phase, clear and complete contracts, drawings, specifications, and records are:

Important for the project's written communications. Signup and view all the answers

In the contract administration phase, communication plays a key role in resolving problems related to:

Scheduling, shop drawing reviews, change orders, and issues on a construction site. Signup and view all the answers

Effective communication in the construction process is important because it

Ensures that the project is completed successfully Signup and view all the answers

According to Schramm's model of communication, effective communication requires

Overlapping fields of experience between the sender and the receiver Signup and view all the answers

The British Columbia Building Projects Committee emphasizes that effective communication in construction projects requires

Planning of communication activities Signup and view all the answers

The Project Management Institute's A Guide to the Project Management Body of Knowledge identifies three processes for project communications management, which include

Planning, execution, and control of communication activities Signup and view all the answers

Which stakeholders should be considered when developing a communications plan for a project?

All project stakeholders including the client organization, design team, construction team, and external stakeholders Signup and view all the answers

What is a recommended approach for building a communications plan?

Start with the project's work breakdown structure Signup and view all the answers

What is the purpose of monitoring project communications?

To identify major problems and take appropriate action immediately Signup and view all the answers

What are the traditional ways of communicating for architects?

Using drawings Signup and view all the answers