Economic Liberalization in India

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What was a result of foreign consumer brands entering the Indian market?

A decline in the sales of local brands

A decrease in consumer choice

A shift towards traditional retail practices

Exposure to new products, brands, and retail experiences (correct)

What was the impact of e-commerce portals like Amazon and Flipkart on Indian consumers?

They enabled online shopping (correct)

They led to a decrease in online shopping

They led to the shutdown of physical retail stores

They only catered to rural areas

What was the result of the influx of foreign brands and retailers on consumer behavior?

Consumers turned to traditional industries

Consumers became more aware of global brands and willing to pay for product quality and better shopping experiences (correct)

Consumers became less aware of global brands

Consumers stopped consuming processed foods

What is the purpose of the Socio Economic Classification (SEC) system?

To categorize Indian consumers based on their occupation and education of the chief wage earner of the household Signup and view all the answers

What is an outcome of economic liberalization and globalization in India?

An expansion of consumer choice Signup and view all the answers

What was an outcome of the adoption of new technologies like smartphones in India?

An increase in the adoption of new technologies Signup and view all the answers

What is the main aim of the Consumer Protection Act, 2019?

To protect the interests and rights of consumers Signup and view all the answers

What is the penalty for misleading advertisements for the first offence?

Up to Rs 10 lakh Signup and view all the answers

What is the punishment for manufacture/sale of adulterated products causing grievous injury?

Imprisonment up to 2 years Signup and view all the answers

What is the purpose of the Central Consumer Protection Authority (CCPA)?

To regulate and enforce consumer rights Signup and view all the answers

What is the provision of product liability?

Making manufacturers, sellers, or service providers liable for harm caused Signup and view all the answers

What is the benefit of the Consumer Protection Act, 2019 in terms of consumer dispute resolution?

It simplifies the consumer dispute resolution process Signup and view all the answers

What is product liability?

The responsibility of the manufacturer, seller, or service provider to compensate the consumer for any harm or injury Signup and view all the answers

What is an example of a manufacturing defect?

A product that contains any manufacturing defect Signup and view all the answers

What is the right to safety?

The right to be protected from hazardous or harmful goods or services Signup and view all the answers

What is an example of a product that may be considered defective?

A product that is rendered by a person who is not qualified or competent Signup and view all the answers

What does the Consumer Protection Act, 2019 aim to do?

Promote the interests of the consumers Signup and view all the answers

What happens if a product does not contain adequate instructions or warnings?

The product is considered defective Signup and view all the answers

What is the pecuniary jurisdiction of a State Commission?

Can adjudicate complaints where the value of goods or services exceeds ₹1 crore but does not exceed ₹10 crore. Signup and view all the answers

Who presides over the National Commission?

A President and other members appointed by the Central Government. Signup and view all the answers

What is the role of the Supreme Court under the Consumer Protection Act?

To hear appeals against the orders of the National Commission. Signup and view all the answers

What was the outcome of the case Lucknow Development Authority v. M.K. Gupta (1994)?

The Supreme Court held that the provisions of the CPA should be interpreted broadly to promote the object of protecting consumer interests. Signup and view all the answers

What is the territorial jurisdiction of a National Commission?

Can entertain complaints from anywhere in India. Signup and view all the answers

What was the outcome of the case Rashtriya Ispat Nigam Limited v. Dewan Chand Ram Saran (2012)?

The Supreme Court emphasized the need for expeditious disposal of consumer complaints to ensure effective consumer protection. Signup and view all the answers

What happens if the complaint is found to be admissible?

The opposite party is given an opportunity to present their case Signup and view all the answers

What reliefs may be granted by the consumer forum?

Removal of defects from goods, replacement of the goods, refund of the price paid, compensation for the loss or injury suffered, and discontinuance of unfair trade practices or restrictive trade practices Signup and view all the answers

What can be done if a person is aggrieved by an order of the consumer forum?

They can prefer an appeal to the State Commission Signup and view all the answers

How is the order passed by the consumer forum enforced?

It is enforceable as a decree of a civil court Signup and view all the answers

What is the purpose of the penalties provided in the CPA, 2019?

To deter businesses from engaging in unfair trade practices Signup and view all the answers

What is the maximum fine that can be imposed for non-compliance with the orders of the consumer forum?

Ten thousand rupees Signup and view all the answers