30 Questions
What was a result of foreign consumer brands entering the Indian market?
Exposure to new products, brands, and retail experiences
What was the impact of e-commerce portals like Amazon and Flipkart on Indian consumers?
They enabled online shopping
What was the result of the influx of foreign brands and retailers on consumer behavior?
Consumers became more aware of global brands and willing to pay for product quality and better shopping experiences
What is the purpose of the Socio Economic Classification (SEC) system?
To categorize Indian consumers based on their occupation and education of the chief wage earner of the household
What is an outcome of economic liberalization and globalization in India?
An expansion of consumer choice
What was an outcome of the adoption of new technologies like smartphones in India?
An increase in the adoption of new technologies
What is the main aim of the Consumer Protection Act, 2019?
To protect the interests and rights of consumers
What is the penalty for misleading advertisements for the first offence?
Up to Rs 10 lakh
What is the punishment for manufacture/sale of adulterated products causing grievous injury?
Imprisonment up to 2 years
What is the purpose of the Central Consumer Protection Authority (CCPA)?
To regulate and enforce consumer rights
What is the provision of product liability?
Making manufacturers, sellers, or service providers liable for harm caused
What is the benefit of the Consumer Protection Act, 2019 in terms of consumer dispute resolution?
It simplifies the consumer dispute resolution process
What is product liability?
The responsibility of the manufacturer, seller, or service provider to compensate the consumer for any harm or injury
What is an example of a manufacturing defect?
A product that contains any manufacturing defect
What is the right to safety?
The right to be protected from hazardous or harmful goods or services
What is an example of a product that may be considered defective?
A product that is rendered by a person who is not qualified or competent
What does the Consumer Protection Act, 2019 aim to do?
Promote the interests of the consumers
What happens if a product does not contain adequate instructions or warnings?
The product is considered defective
What is the pecuniary jurisdiction of a State Commission?
Can adjudicate complaints where the value of goods or services exceeds ₹1 crore but does not exceed ₹10 crore.
Who presides over the National Commission?
A President and other members appointed by the Central Government.
What is the role of the Supreme Court under the Consumer Protection Act?
To hear appeals against the orders of the National Commission.
What was the outcome of the case Lucknow Development Authority v. M.K. Gupta (1994)?
The Supreme Court held that the provisions of the CPA should be interpreted broadly to promote the object of protecting consumer interests.
What is the territorial jurisdiction of a National Commission?
Can entertain complaints from anywhere in India.
What was the outcome of the case Rashtriya Ispat Nigam Limited v. Dewan Chand Ram Saran (2012)?
The Supreme Court emphasized the need for expeditious disposal of consumer complaints to ensure effective consumer protection.
What happens if the complaint is found to be admissible?
The opposite party is given an opportunity to present their case
What reliefs may be granted by the consumer forum?
Removal of defects from goods, replacement of the goods, refund of the price paid, compensation for the loss or injury suffered, and discontinuance of unfair trade practices or restrictive trade practices
What can be done if a person is aggrieved by an order of the consumer forum?
They can prefer an appeal to the State Commission
How is the order passed by the consumer forum enforced?
It is enforceable as a decree of a civil court
What is the purpose of the penalties provided in the CPA, 2019?
To deter businesses from engaging in unfair trade practices
What is the maximum fine that can be imposed for non-compliance with the orders of the consumer forum?
Ten thousand rupees
This quiz is about the effects of economic liberalization in India, including the entry of foreign consumer brands and the emergence of modern retail chains and e-commerce portals.
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