E-Services Overview

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Questions and Answers

What is one advantage of telemedicine?

Access to specialized physicians in remote locations (correct)

Mandatory face-to-face consultations

Limited technological requirements

Increased travel costs for patients

Teleconferencing can only be conducted through video links.

True

Name one limitation of telemedicine.

Requires technical training or requires equipment.

A teleconference combines voice and __________ communication.

video Signup and view all the answers

Match the teleconferencing software with its typical use:

Zoom = Video conferencing Google Meet = Video conferencing Microsoft Teams = Video conferencing Telephone = Audio conferencing Signup and view all the answers

Which of the following is NOT a commonly known e-banking service?

Face-to-Face Banking Signup and view all the answers

E-banking allows customers to withdraw cash only during banking hours.

False Signup and view all the answers

Name one challenge of e-banking.

Digital theft Signup and view all the answers

E-learning is a form of learning delivered through the use of _____ devices.

digital Signup and view all the answers

Match the following e-learning terms with their descriptions:

Online Learning = E-learning provided over the Internet Virtual Learning = Learning conducted in a simulated environment Computer-based Learning = Learning using computer programs Distributed Learning = Learning resources distributed across various locations Signup and view all the answers

What is one benefit of e-learning?

Reduction in travel costs Signup and view all the answers

E-learning promotes student-centered learning.

True Signup and view all the answers

What technology is essential for e-learning?

Internet Signup and view all the answers

Which of the following is not a type of e-service?

E-journalism Signup and view all the answers

E-Government aims to increase transparency and citizen participation.

True Signup and view all the answers

What is one benefit of adopting e-government solutions?

Establishing trust between governments and citizens Signup and view all the answers

E-banking allows customers to make payments online and transfer money from their account to __________.

other accounts Signup and view all the answers

Match the following e-services with their characteristics:

E-Government = Providing services to citizens using information systems E-banking = Technology-based banking services avoiding physical documents E-learning = Online educational services E-commerce = Buying and selling goods and services over the internet Signup and view all the answers

What is the purpose of a portal in e-Government?

To serve as a web-based information system for accessing electronic services Signup and view all the answers

E-banking services are only available during banking hours.

False Signup and view all the answers

What is one of the main applications of information systems in organizations?

Providing e-services Signup and view all the answers

What is a major disadvantage of e-learning?

Physical isolation of students Signup and view all the answers

E-commerce allows customers to purchase products directly from manufacturers, avoiding intermediaries.

True Signup and view all the answers

What is telemedicine?

The practice of caring for patients remotely. Signup and view all the answers

E-commerce is fundamentally a website deployed over the __________ to handle online transactions.

Internet Signup and view all the answers

Match the following e-commerce advantages with their descriptions:

Avoiding intermediaries = Customers buy products directly from manufacturers Convenience = Products can be ordered from any location Increased bargaining power = Customers can compare prices easily Global reach = Merchants can reach customers worldwide Signup and view all the answers

Which of the following statements about e-learning is false?

Teachers have complete control over student progress. Signup and view all the answers

E-commerce is fully developed and advanced in Ethiopia.

False Signup and view all the answers

What are the benefits for customers shopping through e-commerce?

Better prices, convenience, and comparison of products. Signup and view all the answers

Study Notes

E-Services

E-services are digital public services using technology for delivery
Examples: E-government, E-banking, E-learning, E-commerce, Telemedicine, Teleconference

E-Government

E-government uses information systems for citizen services
Aims to increase efficiency, transparency, and citizen participation
Improves efficiency in government tasks and communication between offices
Organizations use portals to facilitate communication with customers
A portal is a web-based system that collects data from various sources, offering easy access to electronic services for users
Benefits:
- Builds trust between governments and citizens
- Facilitates information sharing between government agencies
- Allows citizens easy access to government decisions and policies through institutional websites
- Reduces costs of running government services by delivering them online
- Improves service delivery convenience

E-banking

E-banking uses technology-based services to avoid physical exchange of cash, checks, or paper documents
Examples: Internet banking, ATMs, mobile banking
Banks provide Internet banking services by making their information systems accessible online
This allows customers to make online payments, transfer money, and access other banking services from anywhere
Commonly known e-banking services:
- ATMs
- Mobile Banking
- Internet Banking
- Credit Cards
- Debit Cards
- Smart Cards
- Electronic Funds Transfer (EFT) System
Benefits for banks:
- Lower operational costs per unit of service
Benefits for customers:
- Ability to withdraw cash anytime (e.g., ATM)
- Make payments from anywhere
- Easily check account balances
- Receive immediate transaction notifications
Challenges:
- Digital theft
- Exclusion of digitally illiterate citizens from e-banking services
- Lack of IT infrastructure in remote areas
- High cost of IT devices (e.g., smartphones) for low-income citizens

E-learning

E-learning is learning delivered using digital devices
Other terms for e-learning:
- Online learning
- Virtual learning
- Distributed learning
- Computer-based learning
Learning delivered over the internet is called online learning
Key components of e-learning:
- Internet
- Computers or mobile phones
- Digital learning resources
- Content developers (teachers, editors)
- Learners
Benefits:
- Learning flexibility: Learners can access and learn anytime, anywhere
- Student-centered learning: Learners learn at their own pace
- Access to a variety of resources from different schools or universities
- Rich multimedia resources: Engaging learners and promoting active learning
- Reduced educational costs: No travel or accommodation expenses
Disadvantages:
- Student isolation from teachers and peers
- Limited teacher control over student progress
- Technology costs create access barriers for low-income families

E-commerce

E-commerce is buying and selling goods and services over the Internet
It involves a website deployed on the internet to handle online transactions
Customers place orders online and payment is processed through the bank
Order delivery follows transaction completion
E-commerce is growing rapidly in Ethiopia, with many small businesses selling online
Advantages:
- Direct purchase from manufacturers, avoiding intermediaries, leading to lower prices
- Convenience for customers to order from anywhere
- Increased bargaining power for customers to compare prices and find the best deals
- Global reach for merchants, expanding customer base and increasing competition

Telemedicine

Telemedicine is remote healthcare delivery without the caregiver and patient being in the same location
Initially used for patients in remote areas
Telemedicine companies now provide online treatment
Patients can request virtual doctor visits online and pay fees digitally
Advantages:
- Overcoming geographical barriers to accessing healthcare
- Reduced costs (travel, accommodation)
- Access to specialized physicians in remote locations
Limitations:
- Technical training required
- Requires equipment, which may not be readily available in rural areas
- Difficulty in rural areas of developing countries

Teleconference

Teleconference is a meeting of people separated by distance using electronic communication
Two popular types: audio and video conferencing
Audio conferencing is voice-only communication (conference call) connecting people via phone lines
Video conferencing combines voice and video, allowing two-way communication and a social presence similar to face-to-face meetings
Examples of video conferencing software: Zoom, Google Meet, Microsoft Teams
Benefits:
- Saves time and travel costs
- Participants can attend from home or office
- Reduced conference hosting costs
- Accommodates more people with minor additional cost per participant

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Description

This quiz covers the concept of e-services, including e-government, e-banking, e-learning, and more. Explore how these digital public services improve efficiency, transparency, and citizen participation in various sectors. Test your knowledge on the benefits and examples of each e-service type.

E-Services Overview

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Questions and Answers

What is one advantage of telemedicine?

Teleconferencing can only be conducted through video links.

Name one limitation of telemedicine.

A teleconference combines voice and __________ communication.

Match the teleconferencing software with its typical use:

Which of the following is NOT a commonly known e-banking service?

E-banking allows customers to withdraw cash only during banking hours.

Name one challenge of e-banking.

E-learning is a form of learning delivered through the use of _____ devices.

Match the following e-learning terms with their descriptions:

What is one benefit of e-learning?

E-learning promotes student-centered learning.

What technology is essential for e-learning?

Which of the following is not a type of e-service?

E-Government aims to increase transparency and citizen participation.

What is one benefit of adopting e-government solutions?

E-banking allows customers to make payments online and transfer money from their account to __________.

Match the following e-services with their characteristics:

What is the purpose of a portal in e-Government?

E-banking services are only available during banking hours.

What is one of the main applications of information systems in organizations?

What is a major disadvantage of e-learning?

E-commerce allows customers to purchase products directly from manufacturers, avoiding intermediaries.

What is telemedicine?

E-commerce is fundamentally a website deployed over the __________ to handle online transactions.

Match the following e-commerce advantages with their descriptions:

Which of the following statements about e-learning is false?

E-commerce is fully developed and advanced in Ethiopia.

What are the benefits for customers shopping through e-commerce?

Study Notes

E-Services

E-Government

E-banking

E-learning

E-commerce

Telemedicine

Teleconference

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