E-Learning Quality: 4th Grade Tech Ed

• This is a document about ensuring the quality of e-learning.
• It's intended for the fourth grade of technology education.

Cover Page Information

• The document is prepared by Dr. Hassan Abdul Aziz Al-Sabbagh, head of the technology education department.
• He holds a Ph.D. from TUD, Germany.

Table of Contents

• The document includes a general description and the objectives of the course.
• Chapter titles include: Quality and comprehensive quality management, Measuring the quality of e-learning programs, Ensuring quality in e-learning, and Standards for the quality of e-courses.

General Description of the Course

• Quality is a key requirement for education in general and e-learning in particular.
• There is an increasing interest in the quality of e-learning and efforts to establish standards for it.
• This is due to its importance in improving the educational process and preparing graduates for competitiveness.
• Quality in e-learning consists of design quality, performance quality, and output quality.
• Design should have specific standards to be considered.
• Performance should align with declared standards.
• Educational product and services should meet expected standards and specifications.
• The success of e-learning is linked to the outputs meeting defined goals and achieving quality standards.
• The course includes four chapters: quality and comprehensive quality management, measuring e-learning quality, ensuring quality in e-learning, and standards for e-course design (QM).

Course Objectives

• The aim of the course is to enable the student to discuss the concept of quality, define quality measurement and metrics, differentiate between standards of e-learning programs, determine quality considerations for e-learning.
• Students will also apply QM standards and evaluate e-course design quality based on scientific foundations.

Introduction: The Importance of Quality

• Quality has become a global phenomenon, with organizations worldwide giving it special attention.
• Quality is the primary function and lifestyle of any educational institution, enabling it to gain a competitive advantage.
• This advantage enables it to survive in the face of rapid environmental changes.
• Increasing demands for quality from beneficiaries at various levels have turned quality into a strategic weapon for gaining a competitive edge.

Traditional Definition of Quality

• The traditional concept of quality is a set of attributes and characteristics that must be present in a product.
• These should align with the specifications and features previously set for the product.

Modern Definition of Quality

• The modern concept of quality refers to a set of attributes, characteristics, and standards that should be present in the product.
• The product must meet the desires and preferences of the beneficiary/customer.

Definitions of Quality by Institutes

• The British Standards Institution defines quality as a set of attributes, features, and properties of a product or service.
• These fulfill and satisfy necessary requirements.
• The American National Standards Institute defines it as the totality of features and characteristics of a product or service.
• These make it capable of meeting specific needs.

Four Pillars of Quality

• Quality is conformity to the needs of beneficiaries/clients.
• Quality is prevention and protection, not just discovering errors.
• The standard of quality is zero errors or freedom from defects.
• The measure of quality is cost.
• Cost is the cost resulting from errors and the cost of fixing them.
• It's also the cost of preventing errors to meet customer requirements.

Quality Indicators

• Quality is measured by indicators that consist of data, for example, the percentage of faculty in a university holding a doctorate.
• It is also based on the percentage of graduates working in their field of specialization.
• This requires setting many indicators to evaluate achievement.

Comprehensive Quality Management

• Total Quality Management (TQM) is the continuous effort by management and employees to ensure customer loyalty.
• This loyalty comes from satisfying them for a long time, encouraging, and motivating them.
• It also requires giving extra privileges.

Three Features of TQM

• Total: Quality requires all individuals and activities in the institution.
• Quality: Conformity to requirements and applying quality principles in all elements of the institution.
• Management: Quality can be managed accurately and includes all levels of management.

TQM as a Method for Improving Performance

• TQM is considered a method for continuous performance improvement at all levels of the process.
• It involves all functions of institutions using all available human and capital resources.
• It's an integrated approach for serving the beneficiary/customer.
• It includes all activities and functions, forming a chain.
• Any defect in any link is a weakness affecting overall quality.
• TQM encompasses all elements and operations at all levels.
• This is done to satisfy the beneficiary through continuous improvement of services.

Essence of TQM

• Establishing the idea of continuous improvement.
• Involving all elements in institutions.
• Making the human supplier the basic foundation.
• Using appropriate methods for process control.
• Designing the quality process and not searching for defects.
• Setting specific goals to reach.
• Ensuring optimal cost.

Importance of TQM

• It represents development and maintaining the capabilities of the institution improve quality on an ongoing basis.
• This also applies to meeting and exceeding beneficiary requirements.
• Also applies to researching and applying quality in any aspect of work. Its a framework for focusing on achieving beneficiary satisfaction.
• Providing continuous development by engaging all employees and contributing effectively in the framework of targeted development and improvement.

TQM System

• Reducing cost and increasing profitability.
• Enabling administration to study customer needs and fulfilling them.
• Achieving a competitive advantage.
• Providing an incubator that offers oppertunities to obtain some initial standards «ISO 9000».
• Contribute to taking decisions and solving problems easily.
• Strengthening the bond and coordination between departments of the Institution.
• Overcoming the obstacles that impede the performance of the human element.
• Developing a sense of collective unit and group work.
• Providing clarity and information to workers and building trust in the personnel.
• Increaring employees commitment to the institution, its products and objectives.

Goals of Total Quality Management

• Increasing the competitiveness of the institution.
• Pleasing beneficiaries/customers and excelling over competitors.
• Improving the productivity of every element in the institution.
• Increasing the flexibility and adaptibility of the organization in dealing with whats surrounding it.
• Ensuring continuous and comprehensive improvement f.
• Increasing the overall capacity of the organization for continuous continuous growth.

Principles of Total Quality

• Thriving organization culture:
  • The thriving organization culture brings about a stable framework to align worker's behaviours with the organizations' mission.
  • Building a firm culture to unite the upper management with the organizations' vision.
• Partnership and empowerment:
  • Including the individual by improving their performance throughout the work stages that specialize in it, and joining individuals in acknowledging excellence
  • Introducing the means of scientific research, and analyzing obstacles.
• Training: A commitment to invest in continuous training.

4. Top Management Commitment to quality

• Ensuring top commitment to standard quality and convincing the rest to stick to it.
• Start applying it from the organizational peak then decline lower. Make senior management consider it first on their priority
• Create appropriate systems and find some encouragement for those efforts..

5. Contouns improvement

• Top Management has to keep up and search for development.
• The company must get updated and never stick to old ideas.

Tasks and responsibilites of the total company

• Planning Quality: planning is drawing a vision for activities to improve quality.
• Quality policy: the foundation of the orginization.
• Quality objectives: goals to preform.
• 2.5 determing the equipment.

The formula for impleminting effectivites and what relates to this

• Organiation: the function for standard quality.
• Quality Guidance: The process of leeding the execution. It requires studying a set of allitrantives.
• Quality controller: connected to defining the levels. It's the responsibility to perform.

Pareto chart

• Pareto is a decision taking tactic to measure the conflicts and assess their value is the first step.
• That will allow you to find their greatest benefit!
• Its based on prito principle which is a rube (80/20). Pareto started the most popular problems first and end with the rest! The goal of this thing, concentrate your efforts to give the greatest effect.

Pareto Concept

• %80 are only achieved by 20 persent of effort.
• % Eighty of complaint comes froms 20 persent from product or services.
• 20 comes from problem of system bugs comes from %80 of problems.
• steps for implementing pareto schedule for identifeing issues and logging them.
• collection and all groups.

Adbantakes of chart

• visual graph easy to read, the charts easily tell and analyzes.
• it increase the concen on the Main point.
• it offers with all that you need!

Ishikawa Chart

• It's based on the Japanese Carl achika, it's a model for cause and efect.

How to make it?

• first start wity the issue! the cause will create on the right side of the Paper and create the line. then creates with 45 angles and right the reasons beside the issue and creates all of those at the end! this is one way.

The test chart

• the third one is used to gather lots of data for limited access or for specific reasons!
• it can easy the gathering process. the goal is for easy transilation to informatios.
• it helps when to use and when not!! all of the charts help those!

4 grade

• its to help out every thing is simple, and also to select to all the options you need! you must see there's a good connection between all tests.