E-Commerce Overview and Concepts

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Questions and Answers

What is the primary purpose of an invoice in a sales transaction?

To outline the warranty details

To inform the customer of their purchase (correct)

To provide customer feedback

To confirm payment before delivery

During which phase does a customer typically receive after-sales services?

Negotiation Phase

Pre-Sales Phase

Warranty Phase (correct)

Pricing Phase

What does the after-sales phase mainly include?

Warranty and maintenance services (correct)

Promotional advertising campaigns

Market research analysis

Customer segmentation strategies

What can customers expect during the warranty period?

Free or low-cost maintenance services (A) Signup and view all the answers

How does a blog contribute to sales for a business?

By improving brand visibility and engagement (A) Signup and view all the answers

What does the customer obligation entail once they receive an invoice?

They must pay for the product purchased (B) Signup and view all the answers

What is a common misconception about after-sales services during the warranty period?

They only apply to defective products (C) Signup and view all the answers

What role does an organization play when fulfilling customer requirements?

Approaching customers to provide services (C) Signup and view all the answers

What is a major concern in the B2B model related to security?

Credit card theft (B) Signup and view all the answers

Which statement accurately describes the goods delivery process in B2B transactions?

Fulfillment issues can occur even after an order is placed. (A) Signup and view all the answers

In the B2C e-commerce model, how do businesses interact with customers?

Directly on websites (A) Signup and view all the answers

What is a typical feature of the C2C model?

Consumers facilitate sales of their own assets. (C) Signup and view all the answers

What is affected when there are problems with order fulfillment?

Consumer trust (B) Signup and view all the answers

Which of the following is NOT a common participant in e-commerce?

Agricultural sectors (D) Signup and view all the answers

Which option best describes the trade cycle in e-commerce?

The exchange between customer and supplier (A) Signup and view all the answers

What can lead to customer dissatisfaction in an e-commerce environment?

Shipping mix-ups (B) Signup and view all the answers

What are the two most common documents exchanged using EDI?

Purchase orders and invoices (A) Signup and view all the answers

What is the primary measure of success for a social commerce campaign?

Consumer interaction through retweets, likes, and shares (C) Signup and view all the answers

What is the main purpose of e-governance?

To simplify processes for government and citizens (C) Signup and view all the answers

Which of the following does NOT represent a characteristic of SMART governance?

Technological (C) Signup and view all the answers

How does e-governance aim to improve government services?

By offering services through digital platforms (B) Signup and view all the answers

In the context of e-commerce, what does 'EDI' stand for?

Electronic Data Interchange (A) Signup and view all the answers

What role do social networking websites play in social commerce?

They promote and sell products and services. (A) Signup and view all the answers

Which of the following is an advantage of e-governance?

More transparent processes (D) Signup and view all the answers

Which of the following is a benefit of Government-to-Business (G2B)?

Reduction in overall cost (A) Signup and view all the answers

What does Government-to-Government (G2G) primarily facilitate?

Sharing of databases between government agencies (A) Signup and view all the answers

What type of e-governance involves interactions between government and citizens?

Government-to-Citizen (G2C) (C) Signup and view all the answers

Which of the following is NOT a goal of e-governance?

Increasing government spending (C) Signup and view all the answers

What aspect of G2B is focused on enhancing business operations?

Expanded reach of government (A) Signup and view all the answers

Which type of e-governance can operate at both local and international levels?

Government-to-Government (G2G) (D) Signup and view all the answers

How does G2B contribute to reducing corruption?

By improving communication (A) Signup and view all the answers

What is a primary characteristic of e-governance?

Open access to government databases (B) Signup and view all the answers

What type of encryption uses a single private key for both encryption and decryption?

Symmetric Encryption (C) Signup and view all the answers

What is a digital signature used for in digital communications?

To guarantee the authenticity of an electronic document (D) Signup and view all the answers

Which of the following describes an asymmetric encryption technique?

It relies on one public key and one private key. (D) Signup and view all the answers

What defines a digital certificate in the context of online security?

A document that verifies the identity of an entity online. (B) Signup and view all the answers

What format does plaintext take before encryption occurs?

Unencrypted, readable form (C) Signup and view all the answers

Which of the following statements about digital signatures is correct?

They guarantee the authenticity of an electronic document. (D) Signup and view all the answers

Which of the following is a function of digital certificates?

To facilitate secure exchanges over the internet. (D) Signup and view all the answers

What is the main purpose of using both encryption and digital signatures?

To maintain both confidentiality and authenticity. (A) Signup and view all the answers

Study Notes

E-Commerce

Business-to-Consumer (B2C): Business sells products directly to customers. Customers view products online, select, and order.
Business-to-Business (B2B): A business sells its products to an intermediate buyer who then sells to the final customer. For example, a wholesaler places an order from a company's website and then sells the product to end consumers at retail outlets.
Consumer-to-Consumer (C2C): Consumers use the website to sell their assets such as property, cars, or motorcycles. They can also rent out rooms by publishing information on the website.

E-Commerce Trade Cycle

A trade cycle is a series of exchanges between the customer and supplier.
Commonly exchanged documents include purchase orders and invoices.
Electronic Data Interchange (EDI): Computer-to-computer exchange of formatted documents via telecommunications or electronic storage media.

E-Commerce Security Concerns

Security is a significant concern in e-commerce.
Credit card theft and identity theft are major issues.
Goods Delivery issues such as shipment delays, delivery problems, and mix-ups can lead to customer dissatisfaction.

Using social media websites (Facebook, Instagram, Twitter) to promote and sell products and services.
Measured by how much consumers interact with the company's marketing through retweets, likes, and shares.

E-Governance

The implementation of information technology in government processes and functions to achieve simple, moral, accountable, and transparent governance.
Purpose: Simplifying access to services for government, citizens, and businesses.
Types:
- Government-to-Citizen (G2C): Providing essential services such as license renewals and tax payments.
- Government-to-Business (G2B): Exchange of services between government and business organizations. Aims to eliminate paperwork, save time and cost, establish transparency.
- Government-to-Government (G2G): Interaction between different government departments and agencies. Sharing databases and collaborating through online communication.

Advantages of E-Governance

Reduced corruption
High transparency
Increased convenience
Direct participation of constituents
Reduction in overall cost
Expanded reach of government

E-Commerce Technology

Encryption: A method to convert data into an unreadable format (cipher text) to protect confidentiality.
Symmetric (Private-Key) Encryption: Uses the same key for both encryption and decryption.
Asymmetric (Public-Key) Encryption: Uses different keys for encryption and decryption. A public key is used to encrypt data, and a private key is used to decrypt it.
Digital Signature: Guarantees the authenticity of an electronic document or message, using asymmetric encryption.
Digital Certificate: An electronic password, also known as a public key certificate or identity certificate. Allows secure data exchange over the internet using public key infrastructure (PKI).

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Description

This quiz explores the essential concepts of e-commerce, including different models such as B2C, B2B, and C2C. It also covers the trade cycle and the importance of electronic data interchange (EDI). Security concerns in e-commerce will be addressed as well.