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Questions and Answers
What is the primary characteristic of Business to Consumer (B2C) e-commerce?
What is the primary characteristic of Business to Consumer (B2C) e-commerce?
- Businesses trade with other businesses.
- Businesses sell directly to consumers. (correct)
- Consumers sell to other consumers.
- Individuals sell products to businesses.
Consumer to Business (C2B) involves businesses selling to consumers.
Consumer to Business (C2B) involves businesses selling to consumers.
False (B)
Name one common advantage of e-commerce.
Name one common advantage of e-commerce.
Accessibility
The ______ manages the delivery of goods in e-commerce.
The ______ manages the delivery of goods in e-commerce.
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Match the following e-commerce types with their definitions:
Match the following e-commerce types with their definitions:
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Which of the following is considered a challenge of e-commerce?
Which of the following is considered a challenge of e-commerce?
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Personalization in e-commerce involves tailoring shopping experiences using data analytics.
Personalization in e-commerce involves tailoring shopping experiences using data analytics.
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What does CRM stand for in the context of e-commerce?
What does CRM stand for in the context of e-commerce?
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Study Notes
Definition of E-Commerce
- Buying and selling of goods and services over the internet.
- Includes online transactions, electronic data exchanges, and digital communication.
Types of E-Commerce
- Business to Consumer (B2C)
- Businesses sell directly to consumers.
- Examples: Amazon, eBay.
- Business to Business (B2B)
- Transactions between businesses.
- Examples: Alibaba, ThomasNet.
- Consumer to Consumer (C2C)
- Consumers sell to other consumers.
- Examples: Craigslist, Etsy.
- Consumer to Business (C2B)
- Individuals sell products/services to businesses.
- Examples: Freelance platforms, stock photography sites.
Key Components of E-Commerce
- Website/Application: Platform for transactions (e.g., e-commerce website, mobile app).
- Payment Gateway: Secure method for processing transactions online (e.g., PayPal, Stripe).
- Logistics and Supply Chain: Management of the delivery of goods to consumers.
- Customer Relationship Management (CRM): Tools and techniques to manage customer relationships.
Advantages of E-Commerce
- Accessibility: Available 24/7, reaching a global audience.
- Cost-Effective: Lower operational costs compared to physical stores.
- Convenience: Easy comparison of products, quick checkout processes.
- Marketing Opportunities: Targeted advertising and personalized shopping experiences.
Challenges of E-Commerce
- Security Concerns: Risk of data breaches and fraud.
- Lack of Personal Interaction: Reduced customer service and experience.
- Technological Dependence: Reliance on technology can lead to downtime.
- Logistics Issues: Complications in shipping and returns management.
E-Commerce Trends
- Mobile Commerce: Increasing use of smartphones for transactions.
- Social Commerce: Shopping directly through social media platforms.
- Subscription Models: Recurring purchases and memberships becoming popular.
- Personalization: Using data analytics to tailor shopping experiences.
Legal Aspects
- Privacy Laws: Regulations regarding the collection and use of personal data (e.g., GDPR).
- Consumer Protection: Ensuring fair trading and safeguarding consumer rights.
- Intellectual Property: Protecting trademarks, copyrights, and patents in the digital space.
Definition of E-Commerce
- E-commerce encompasses online transactions, electronic data exchange, and digital communication for buying and selling goods and services.
Types of E-Commerce
- Business to Consumer (B2C): businesses sell directly to individual consumers (e.g., Amazon, eBay)
- Business to Business (B2B): transactions occur between businesses (e.g., Alibaba, ThomasNet)
- Consumer to Consumer (C2C): individuals sell goods or services to each other (e.g., Craigslist, Etsy)
- Consumer to Business (C2B): individuals offer products or services to businesses (e.g., freelance platforms, stock photography sites)
Key Components of E-Commerce
- Website/Application: Provides the platform for online transactions (e.g., e-commerce website, mobile app)
- Payment Gateway: Securely processes online payments (e.g., PayPal, Stripe)
- Logistics and Supply Chain: Manages the delivery of goods to consumers
- Customer Relationship Management (CRM): Manages customer interactions and relationships
Advantages of E-Commerce
- Accessibility: 24/7 availability, reaching a global audience
- Cost-Effective: Reduced operational costs compared to traditional stores
- Convenience: Easy product comparison, quick checkout processes
- Marketing Opportunities: Targeted advertising and personalized shopping experiences
Challenges of E-Commerce
- Security Concerns: Potential for data breaches and fraud
- Lack of Personal Interaction: Reduced customer service and experience compared to physical stores
- Technological Dependence: Reliance on technology can lead to downtime and disruptions
- Logistics Issues: Complications in shipping and returns management
E-Commerce Trends
- Mobile Commerce: Increasing use of smartphones for transactions
- Social Commerce: Shopping directly through social media platforms
- Subscription Models: Recurring purchases and membership-based services gaining popularity
- Personalization: Using data analytics to personalize shopping experiences
Legal Aspects
- Privacy Laws: Laws regulating the collection and use of personal data (e.g., GDPR)
- Consumer Protection: Ensuring fair trading practices and safeguarding consumer rights
- Intellectual Property: Protecting trademarks, copyrights, and patents in the digital space
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