Podcast
Questions and Answers
Technological forces are making it easier for brick-and-mortar businesses to compete with e-tailers.
Technological forces are making it easier for brick-and-mortar businesses to compete with e-tailers.
False (B)
What is the difference between brick-and-mortar and click-only companies?
What is the difference between brick-and-mortar and click-only companies?
- Brick-and-mortar companies operate physical locations and have added an EC component to their business activities, while click-only companies have no physical store locations and focus purely on physical sales.
- Brick-and-mortar companies operate solely using traditional physical stores, while click-only companies have no physical store locations and focus purely on EC. (correct)
- Brick-and-mortar companies operate physical locations and have added an EC component to their business activities, while click-only companies operate solely using traditional physical stores.
- Brick-and-mortar companies operate solely online, while click-only companies have physical store locations and focus purely on EC.
What is the largest form of e-commerce in terms of revenue?
What is the largest form of e-commerce in terms of revenue?
- C2C
- B2B (correct)
- C2B
- B2C
What is multichannel retailing?
What is multichannel retailing?
What is social commerce?
What is social commerce?
Click-only companies have physical store locations in addition to their online presence.
Click-only companies have physical store locations in addition to their online presence.
Multichannel retailing refers to transactions taking place across multiple environments.
Multichannel retailing refers to transactions taking place across multiple environments.
What is e-government?
What is e-government?
What is omni-channel retailing?
What is omni-channel retailing?
What do click-and-mortar companies face when attempting to offer seamless experiences across channels?
What do click-and-mortar companies face when attempting to offer seamless experiences across channels?
What is m-commerce?
What is m-commerce?
Omni-channel retailing entails providing seamless, simultaneous interactions using different channels.
Omni-channel retailing entails providing seamless, simultaneous interactions using different channels.
What is e-tailing?
What is e-tailing?
What is the purpose of G2B initiatives in e-government?
What is the purpose of G2B initiatives in e-government?
Click-and-mortar companies face challenges due to decreasing IS complexity when attempting to offer seamless experiences across channels.
Click-and-mortar companies face challenges due to decreasing IS complexity when attempting to offer seamless experiences across channels.
What is C2C e-commerce?
What is C2C e-commerce?
Companies must design and develop complex computing systems to support each aspect of the click-and-mortar approach.
Companies must design and develop complex computing systems to support each aspect of the click-and-mortar approach.
What is the impact of technological forces on businesses?
What is the impact of technological forces on businesses?
Click-and-mortar companies only need to focus on exploiting commercial opportunities in the virtual environment to compete effectively.
Click-and-mortar companies only need to focus on exploiting commercial opportunities in the virtual environment to compete effectively.
What is the strategic position that companies must take due to increased competition?
What is the strategic position that companies must take due to increased competition?
What is the benefit of using information systems in e-commerce and e-government?
What is the benefit of using information systems in e-commerce and e-government?
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Study Notes
Overview of E-commerce and E-government
- E-commerce (EC) involves events leading up to a purchase and customer service after the sale, and is not limited to business-to-consumer (B2C) transactions but also includes business-to-business (B2B) transactions.
- B2B EC is the largest form of EC in terms of revenue, with U.S manufacturers reporting e-commerce shipments totaling over US$4 trillion in 2018 and wholesalers reporting e-commerce sales of US$2.6 trillion.
- Companies focusing on B2C transactions also engage in B2B EC, as they source raw materials from specialized suppliers and sell finished products to distributors or wholesalers.
- Other forms of EC include consumer-to-consumer (C2C) EC, which involves transactions between consumers on online platforms like eBay, and consumer-to-business (C2B) EC, where consumers offer products, labor, and services to companies.
- Social commerce is a trend where organizations leverage social media to build lasting customer relationships, advertise products, or create value.
- E-commerce is influenced by the rise of mobile devices, leading to the growth of mobile commerce (m-commerce), which is expected to double in major European economies between 2018 and 2023, reaching €330 billion.
- Governments use e-government to provide citizens, organizations, and other governmental agencies with information about public services and allow for interaction with the government.
- E-government involves government-to-citizen (G2C) EC, government-to-business (G2B) EC, and government-to-government (G2G) EC.
- G2C services include e-filing taxes, online applications for ID cards, municipal services, e-voting, and electronic access to public government data.
- G2B initiatives include e-procurement, forward auctions, online applications for export licenses, and online tax filing.
- G2G EC is used for electronic interactions between countries or different levels of government within a country, and intergovernmental collaboration at the local, state, federal, and tribal levels.
- The use of information systems in EC and e-government generates a wealth of data, allowing companies and governments to obtain an in-depth understanding of each individual customer and deliver individualized value propositions.
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