21 Questions
Technological forces are making it easier for brick-and-mortar businesses to compete with e-tailers.
False
What is the difference between brick-and-mortar and click-only companies?
Brick-and-mortar companies operate solely using traditional physical stores, while click-only companies have no physical store locations and focus purely on EC.
What is the largest form of e-commerce in terms of revenue?
B2B
What is multichannel retailing?
Offering customers different touchpoints.
What is social commerce?
A trend where organizations leverage social media to build lasting customer relationships, advertise products, or create value
Click-only companies have physical store locations in addition to their online presence.
False
Multichannel retailing refers to transactions taking place across multiple environments.
False
What is e-government?
A type of e-commerce that involves government-to-citizen interactions
What is omni-channel retailing?
Providing seamless, simultaneous interactions using different channels.
What do click-and-mortar companies face when attempting to offer seamless experiences across channels?
Increasing IS complexity.
What is m-commerce?
A type of e-commerce that involves transactions made through mobile devices
Omni-channel retailing entails providing seamless, simultaneous interactions using different channels.
True
What is e-tailing?
Engaging in the online sales of goods and services.
What is the purpose of G2B initiatives in e-government?
To provide organizations with information about public services and allow for interaction with the government
Click-and-mortar companies face challenges due to decreasing IS complexity when attempting to offer seamless experiences across channels.
False
What is C2C e-commerce?
A type of e-commerce that involves transactions between consumers on online platforms like eBay
Companies must design and develop complex computing systems to support each aspect of the click-and-mortar approach.
True
What is the impact of technological forces on businesses?
Lowering barriers to entry and allowing small and large businesses to sell products to a global customer base.
Click-and-mortar companies only need to focus on exploiting commercial opportunities in the virtual environment to compete effectively.
False
What is the strategic position that companies must take due to increased competition?
Strategically position themselves.
What is the benefit of using information systems in e-commerce and e-government?
To obtain an in-depth understanding of each individual customer and deliver individualized value propositions
Study Notes
Overview of E-commerce and E-government
- E-commerce (EC) involves events leading up to a purchase and customer service after the sale, and is not limited to business-to-consumer (B2C) transactions but also includes business-to-business (B2B) transactions.
- B2B EC is the largest form of EC in terms of revenue, with U.S manufacturers reporting e-commerce shipments totaling over US$4 trillion in 2018 and wholesalers reporting e-commerce sales of US$2.6 trillion.
- Companies focusing on B2C transactions also engage in B2B EC, as they source raw materials from specialized suppliers and sell finished products to distributors or wholesalers.
- Other forms of EC include consumer-to-consumer (C2C) EC, which involves transactions between consumers on online platforms like eBay, and consumer-to-business (C2B) EC, where consumers offer products, labor, and services to companies.
- Social commerce is a trend where organizations leverage social media to build lasting customer relationships, advertise products, or create value.
- E-commerce is influenced by the rise of mobile devices, leading to the growth of mobile commerce (m-commerce), which is expected to double in major European economies between 2018 and 2023, reaching €330 billion.
- Governments use e-government to provide citizens, organizations, and other governmental agencies with information about public services and allow for interaction with the government.
- E-government involves government-to-citizen (G2C) EC, government-to-business (G2B) EC, and government-to-government (G2G) EC.
- G2C services include e-filing taxes, online applications for ID cards, municipal services, e-voting, and electronic access to public government data.
- G2B initiatives include e-procurement, forward auctions, online applications for export licenses, and online tax filing.
- G2G EC is used for electronic interactions between countries or different levels of government within a country, and intergovernmental collaboration at the local, state, federal, and tribal levels.
- The use of information systems in EC and e-government generates a wealth of data, allowing companies and governments to obtain an in-depth understanding of each individual customer and deliver individualized value propositions.
Test your knowledge of the exciting worlds of E-commerce and E-government with this quiz! From the different types of EC transactions to the various services provided by e-government, this quiz covers it all. Discover the trends and latest developments in mobile commerce and social commerce. You'll also learn about the use of information systems and data analysis in EC and e-government. Take this quiz to see how much you know about these fascinating topics!
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