Podcast
Questions and Answers
What does B2B stand for in e-commerce?
What does B2B stand for in e-commerce?
- Big to Business
- Business to Business (correct)
- Business to Buyer
- Buy to Business
What role does e-learning play in personnel management?
What role does e-learning play in personnel management?
- It focuses solely on recruitment.
- It is only used for employee education.
- It eliminates the need for training.
- It is a method for training and development. (correct)
How can employees utilize e-business for better interaction with customers?
How can employees utilize e-business for better interaction with customers?
- By avoiding the use of technology.
- Through the use of electronic catalogues and ordering forms. (correct)
- By relying solely on paper reports.
- By engaging in face-to-face meetings only.
What advantage does Virtual Private Network (VPN) technology provide to employees?
What advantage does Virtual Private Network (VPN) technology provide to employees?
In which scenario is C2C commerce most effectively applied?
In which scenario is C2C commerce most effectively applied?
What is a unique feature of C2C commerce?
What is a unique feature of C2C commerce?
What capability does intra-B commerce provide to firms?
What capability does intra-B commerce provide to firms?
How can field reports be sent according to modern e-business practices?
How can field reports be sent according to modern e-business practices?
What does Section 4 of the Information Technology Act 2000 establish regarding electronic records?
What does Section 4 of the Information Technology Act 2000 establish regarding electronic records?
Which section of the Information Technology Act 2000 addresses the use of digital signatures?
Which section of the Information Technology Act 2000 addresses the use of digital signatures?
How does Section 6-1 facilitate electronic processes within government agencies?
How does Section 6-1 facilitate electronic processes within government agencies?
What does Section 7-1 specify about the retention of electronic records?
What does Section 7-1 specify about the retention of electronic records?
Which of the following is a consequence of the Information Technology Act 2000?
Which of the following is a consequence of the Information Technology Act 2000?
What does outsourcing primarily involve?
What does outsourcing primarily involve?
What is required for a digital signature to be legally recognized under the Information Technology Act?
What is required for a digital signature to be legally recognized under the Information Technology Act?
Which of the following is a core activity that companies might initially choose to keep in-house?
Which of the following is a core activity that companies might initially choose to keep in-house?
What aspect of electronic records does Section 4 particularly address?
What aspect of electronic records does Section 4 particularly address?
Which provision enables businesses to use electronic forms for legal obligations?
Which provision enables businesses to use electronic forms for legal obligations?
Why can protecting information shared online be challenging?
Why can protecting information shared online be challenging?
What is a typical initial step for organizations venturing into outsourcing?
What is a typical initial step for organizations venturing into outsourcing?
Which of these functions is commonly seen as non-core for most organizations?
Which of these functions is commonly seen as non-core for most organizations?
What may companies gain by engaging third-party specialists?
What may companies gain by engaging third-party specialists?
In relation to outsourcing, what do organizations often outsource to a captive unit or a third party?
In relation to outsourcing, what do organizations often outsource to a captive unit or a third party?
How has the phenomenon of outsourcing evolved across businesses?
How has the phenomenon of outsourcing evolved across businesses?
What does the acronym 'VIRUS' stand for?
What does the acronym 'VIRUS' stand for?
Which level of virus causes complete destruction of the system?
Which level of virus causes complete destruction of the system?
What is the purpose of using anti-virus programs?
What is the purpose of using anti-virus programs?
What does cryptography primarily do?
What does cryptography primarily do?
How is a website defined in the context of e-business?
How is a website defined in the context of e-business?
Which of the following best describes outsourcing?
Which of the following best describes outsourcing?
In terms of e-business setup, which of the following is an additional resource needed?
In terms of e-business setup, which of the following is an additional resource needed?
What is a potential risk during data transmission?
What is a potential risk during data transmission?
What are firms that specialize in providing services across various industries called?
What are firms that specialize in providing services across various industries called?
What benefit does outsourcing provide to firms, particularly regarding their investments?
What benefit does outsourcing provide to firms, particularly regarding their investments?
Which of the following is an emerging mode of business according to the content?
Which of the following is an emerging mode of business according to the content?
What is the primary focus of firms that are categorized as 'verticals' in outsourcing terminology?
What is the primary focus of firms that are categorized as 'verticals' in outsourcing terminology?
What philosophy has evolved from 'doing it all by yourself' to emphasize in outsourcing?
What philosophy has evolved from 'doing it all by yourself' to emphasize in outsourcing?
What type of service provision is referred to as 'call centers' in the outsourcing context?
What type of service provision is referred to as 'call centers' in the outsourcing context?
What is one of the main reasons firms outsource activities like Human Resource Management?
What is one of the main reasons firms outsource activities like Human Resource Management?
What is a potential concern regarding the operations of third-party service providers?
What is a potential concern regarding the operations of third-party service providers?
What are the two primary expressions of change in the world of business?
What are the two primary expressions of change in the world of business?
What internal factor is driving businesses towards e-business and outsourcing?
What internal factor is driving businesses towards e-business and outsourcing?
Which of the following is NOT a concern associated with e-business?
Which of the following is NOT a concern associated with e-business?
How does e-business impact the time and space constraints on business performance?
How does e-business impact the time and space constraints on business performance?
What has been a major benefit for India from participating in the global outsourcing business?
What has been a major benefit for India from participating in the global outsourcing business?
What does the shift from a 'do it all by yourself' mindset signify for modern businesses?
What does the shift from a 'do it all by yourself' mindset signify for modern businesses?
Which factor influences the uneven accrual of e-commerce benefits across different regions?
Which factor influences the uneven accrual of e-commerce benefits across different regions?
What characterizes e-business despite its high-tech nature?
What characterizes e-business despite its high-tech nature?
Flashcards
E-commerce
E-commerce
Business interactions with suppliers, distributors, and customers over the internet.
B2B e-commerce
B2B e-commerce
Business firms interacting with suppliers and distributors over the internet.
B2C e-commerce
B2C e-commerce
Business firms interacting with customers over the internet.
E-learning
E-learning
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C2C e-commerce
C2C e-commerce
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Virtual Private Network (VPN)
Virtual Private Network (VPN)
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Tele/Video conferencing
Tele/Video conferencing
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Flexible manufacturing
Flexible manufacturing
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Paperless Society
Paperless Society
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Information Technology Act 2000
Information Technology Act 2000
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Legal Recognition of Electronic Records
Legal Recognition of Electronic Records
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Legal Recognition of Digital Signatures
Legal Recognition of Digital Signatures
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Use of Electronic Records and Digital Signatures in Government
Use of Electronic Records and Digital Signatures in Government
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Retention of Electronic Records
Retention of Electronic Records
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What are the key provisions of the Information Technology Act 2000?
What are the key provisions of the Information Technology Act 2000?
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Virus
Virus
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Level-1 Virus
Level-1 Virus
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Level-2 Virus
Level-2 Virus
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Level-3 Virus
Level-3 Virus
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Level-4 Virus
Level-4 Virus
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Cryptography
Cryptography
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Encryption
Encryption
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Decryption
Decryption
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Outsourcing
Outsourcing
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Non-core activities
Non-core activities
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Outsourcing core activities
Outsourcing core activities
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Captive unit
Captive unit
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Third party
Third party
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Risks of online data
Risks of online data
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Intellectual property protection
Intellectual property protection
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Outsourcing benefits
Outsourcing benefits
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Captive service providers
Captive service providers
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Third party service providers
Third party service providers
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Horizontals (Outsourcing)
Horizontals (Outsourcing)
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Verticals (Outsourcing)
Verticals (Outsourcing)
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Call Centers
Call Centers
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Why is Outsourcing Increasing?
Why is Outsourcing Increasing?
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A Shift in Business Philosophy
A Shift in Business Philosophy
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e-Business
e-Business
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Online Trading
Online Trading
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e-Trading
e-Trading
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e-Procurement
e-Procurement
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e-Bidding
e-Bidding
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Secure Sockets Layer (SSL)
Secure Sockets Layer (SSL)
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Study Notes
Learning Objectives
- Students should be able to state the meaning of e-business
- Explain the process of online buying and selling as part of e-business
- Distinguish between e-business and traditional business
- State benefits of switching to electronic mode
- Explain requirements for a firm's initiation into e-business
- Identify major security concerns of electronic mode of doing business
- Discuss the need for business process outsourcing
- Appreciate the scope of business process outsourcing
Emerging Modes of Business
- E-business transforms traditional business practices
- Digitization, outsourcing and internationalization are key trends
- The fundamental objective of business is to create value through goods and services
- Companies constantly seek better ways to deliver value through improving business operations
- Evolving technologies and consumer expectations fuel this ongoing evolution
E-Business
- E-business encompasses all business activities conducted electronically
- E-commerce is a facet of e-business, focusing on customer interactions
- E-business includes broader functionalities such as production, inventory management, and more
- E-business differs from e-commerce as it involves internal processes unlike the external focus of e-commerce
Scope of E-Business
- E-business is vast and encompasses diverse functions such as production, finance, and personnel administration
- The scope of e-business encompasses B2B (business-to-business), B2C (business-to-customer), and intra-business (internal business) processes
B2B Commerce
- B2B commerce involves business firms interacting with each other in electronic transactions
- It encompasses functions like placing orders, monitoring production, handling deliveries, and payments
B2C Commerce
- B2C commerce comprises interactions between firms and customers
- This entails various stages, from marketing and advertising to the ultimate purchase
C2C Commerce
- C2C commerce occurs when consumers interact with each other
- This involves selling or purchasing items without typical business intermediaries
E-Commerce Benefits
- E-commerce expands market reach, lowering operational costs
- It enables flexible customer interaction, better time management, and greater convenience
- Companies gain competitive advantages through e-commerce, offering customized products, quicker service, and wide outreach
E-Business Challenges
- Security concerns arise, particularly regarding data transmission risks and customer identities
- Ethical considerations arise regarding intellectual property theft and unfair business practices
- Low personal touch is a potential drawback, as online interactions lack the warmth of personal connections
- High costs related to IT competence and technology capability are barriers to entry for some firms
Outsourcing
- Outsourcing is the contracting out of business functions
- Businesses often choose outsourcing due to cost-effectiveness, efficiency gains, and division-of-labor benefits
- Outsourcing helps businesses remain competitive especially in today's highly competitive environment, particularly at an international level
Types of Outsourcing
- Captive service providers are internal units within a company managing outsourced functions
- Third-party service providers are external entities managing outsourced processes
- Vertical outsourcing focuses on a specific process, while horizontal outsourcing contracts multiple processes
Need for Outsourcing
- Outsourcing allows companies to focus intensely on core functions
- Outsourcing permits leveraging expertise of specialized service providers
Limitations of E-Business
- Difficulty in establishing customer trust due to anonymity and interactions with unknown individuals
- The digital division (lack of technological literacy in some areas) may pose a challenge to businesses
- Lack of a tangible product within e-business poses a problem for maintaining quality and customer satisfaction, and trust in the process
- People initially resistant to change from traditional methods may make it more challenging when implementing the digital adoption process
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