E-Business Overview and Trends

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Questions and Answers

What does B2B stand for in e-commerce?

  • Big to Business
  • Business to Business (correct)
  • Business to Buyer
  • Buy to Business

What role does e-learning play in personnel management?

  • It focuses solely on recruitment.
  • It is only used for employee education.
  • It eliminates the need for training.
  • It is a method for training and development. (correct)

How can employees utilize e-business for better interaction with customers?

  • By avoiding the use of technology.
  • Through the use of electronic catalogues and ordering forms. (correct)
  • By relying solely on paper reports.
  • By engaging in face-to-face meetings only.

What advantage does Virtual Private Network (VPN) technology provide to employees?

<p>It allows employees to work from any location. (D)</p> Signup and view all the answers

In which scenario is C2C commerce most effectively applied?

<p>Consumers trading used goods like books or clothes. (D)</p> Signup and view all the answers

What is a unique feature of C2C commerce?

<p>It often uses intermediaries like PayPal for transactions. (D)</p> Signup and view all the answers

What capability does intra-B commerce provide to firms?

<p>It facilitates communication among different departments. (A)</p> Signup and view all the answers

How can field reports be sent according to modern e-business practices?

<p>Via e-mail for real-time management access. (C)</p> Signup and view all the answers

What does Section 4 of the Information Technology Act 2000 establish regarding electronic records?

<p>It gives legal recognition to electronic records. (C)</p> Signup and view all the answers

Which section of the Information Technology Act 2000 addresses the use of digital signatures?

<p>Section 5 (D)</p> Signup and view all the answers

How does Section 6-1 facilitate electronic processes within government agencies?

<p>By allowing electronic forms to meet existing legal requirements. (C)</p> Signup and view all the answers

What does Section 7-1 specify about the retention of electronic records?

<p>It allows electronic retention to satisfy legal periods for records. (C)</p> Signup and view all the answers

Which of the following is a consequence of the Information Technology Act 2000?

<p>Enhanced efficiency in conducting business electronically. (C)</p> Signup and view all the answers

What does outsourcing primarily involve?

<p>Contracting out activities to external agencies (C)</p> Signup and view all the answers

What is required for a digital signature to be legally recognized under the Information Technology Act?

<p>It must be affixed in a prescribed manner by the Central Government. (A)</p> Signup and view all the answers

Which of the following is a core activity that companies might initially choose to keep in-house?

<p>Customer service management (B)</p> Signup and view all the answers

What aspect of electronic records does Section 4 particularly address?

<p>Their usability for future reference. (B)</p> Signup and view all the answers

Which provision enables businesses to use electronic forms for legal obligations?

<p>Both Sections 6-1 and 7-1 apply. (A)</p> Signup and view all the answers

Why can protecting information shared online be challenging?

<p>Once information is online, it becomes publicly available (B)</p> Signup and view all the answers

What is a typical initial step for organizations venturing into outsourcing?

<p>Outsourcing non-core activities (B)</p> Signup and view all the answers

Which of these functions is commonly seen as non-core for most organizations?

<p>Sanitation and housekeeping (C)</p> Signup and view all the answers

What may companies gain by engaging third-party specialists?

<p>Increased investment and experience (C)</p> Signup and view all the answers

In relation to outsourcing, what do organizations often outsource to a captive unit or a third party?

<p>Recruitment and training processes (B)</p> Signup and view all the answers

How has the phenomenon of outsourcing evolved across businesses?

<p>It has become a global management strategy. (D)</p> Signup and view all the answers

What does the acronym 'VIRUS' stand for?

<p>Vital Information Under Siege (D)</p> Signup and view all the answers

Which level of virus causes complete destruction of the system?

<p>Level-4 virus (B)</p> Signup and view all the answers

What is the purpose of using anti-virus programs?

<p>To protect data from virus attacks (C)</p> Signup and view all the answers

What does cryptography primarily do?

<p>Encrypt data into an unreadable format (B)</p> Signup and view all the answers

How is a website defined in the context of e-business?

<p>An online embodiment of a firm's offerings (C)</p> Signup and view all the answers

Which of the following best describes outsourcing?

<p>Contracting out non-core activities to external parties (C)</p> Signup and view all the answers

In terms of e-business setup, which of the following is an additional resource needed?

<p>Website maintenance and enhancement (A)</p> Signup and view all the answers

What is a potential risk during data transmission?

<p>Interception of data (B)</p> Signup and view all the answers

What are firms that specialize in providing services across various industries called?

<p>Horizontals (D)</p> Signup and view all the answers

What benefit does outsourcing provide to firms, particularly regarding their investments?

<p>It limits investment and focuses attention on core processes. (D)</p> Signup and view all the answers

Which of the following is an emerging mode of business according to the content?

<p>Outsourcing (D)</p> Signup and view all the answers

What is the primary focus of firms that are categorized as 'verticals' in outsourcing terminology?

<p>They specialize in specific industries and processes. (A)</p> Signup and view all the answers

What philosophy has evolved from 'doing it all by yourself' to emphasize in outsourcing?

<p>Utilizing external expertise for efficiency. (B)</p> Signup and view all the answers

What type of service provision is referred to as 'call centers' in the outsourcing context?

<p>Customer-oriented voice-based services (D)</p> Signup and view all the answers

What is one of the main reasons firms outsource activities like Human Resource Management?

<p>To leverage specialized expertise for efficiency. (B)</p> Signup and view all the answers

What is a potential concern regarding the operations of third-party service providers?

<p>They may not align with the firm’s core values. (D)</p> Signup and view all the answers

What are the two primary expressions of change in the world of business?

<p>e-Business and outsourcing (A)</p> Signup and view all the answers

What internal factor is driving businesses towards e-business and outsourcing?

<p>Quest for improvement and efficiency (D)</p> Signup and view all the answers

Which of the following is NOT a concern associated with e-business?

<p>High transaction costs (C)</p> Signup and view all the answers

How does e-business impact the time and space constraints on business performance?

<p>It eliminates the constraints (D)</p> Signup and view all the answers

What has been a major benefit for India from participating in the global outsourcing business?

<p>Capability building and employment generation (D)</p> Signup and view all the answers

What does the shift from a 'do it all by yourself' mindset signify for modern businesses?

<p>A willingness to collaborate and contract out processes (B)</p> Signup and view all the answers

Which factor influences the uneven accrual of e-commerce benefits across different regions?

<p>Varying economic conditions (D)</p> Signup and view all the answers

What characterizes e-business despite its high-tech nature?

<p>Low personal touch in customer interactions (C)</p> Signup and view all the answers

Flashcards

E-commerce

Business interactions with suppliers, distributors, and customers over the internet.

B2B e-commerce

Business firms interacting with suppliers and distributors over the internet.

B2C e-commerce

Business firms interacting with customers over the internet.

E-learning

Personnel recruitment, interviewing, and selection, training, and education done online.

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C2C e-commerce

Consumer-to-consumer commerce. Consumers sell products to other consumers.

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Virtual Private Network (VPN)

Technology allowing employees to work remotely without being at the office.

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Tele/Video conferencing

Online meetings held via video or phone.

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Flexible manufacturing

Using computers to connect departments and create custom products.

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Paperless Society

A society where transactions and communication are primarily digital, reducing paper usage.

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Information Technology Act 2000

Indian law that promotes paperless transactions and digital signatures. It aims to simplify business and government processes by legalizing electronic records.

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Legal Recognition of Electronic Records

This provision allows for electronic records (like emails, PDFs, etc.) to be legally accepted as evidence in place of physical documents.

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Legal Recognition of Digital Signatures

This provision ensures that digital signatures have the same legal standing as traditional handwritten signatures.

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Use of Electronic Records and Digital Signatures in Government

This applies the legal recognition of electronic records and digital signatures to government transactions, simplifying filing, payments, approvals, etc.

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Retention of Electronic Records

This provision clarifies that keeping records electronically is legally acceptable for the required duration.

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What are the key provisions of the Information Technology Act 2000?

The Act legalizes electronic records and digital signatures, making paperless transactions legally valid and promoting a paperless society. It facilitates government services online.

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Virus

A program that replicates itself and spreads to other computer systems, potentially causing damage.

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Level-1 Virus

A virus causing minor annoyance, like on-screen display issues, but no serious harm.

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Level-2 Virus

A virus that disrupts the normal functioning of a computer system but does not damage data.

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Level-3 Virus

A virus that harms or damages target data files on a computer system.

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Level-4 Virus

The most severe type of virus that can completely destroy a computer system.

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Cryptography

The art of protecting information by converting it into an unreadable format, requiring a secret key to decipher.

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Encryption

The process of transforming readable information into an unreadable format using cryptography.

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Decryption

The process of transforming encrypted information back into its original readable form.

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Outsourcing

Hiring external companies to do tasks that were previously done in-house.

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Non-core activities

Tasks that are not essential to a company's main business.

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Outsourcing core activities

Hiring external companies to do tasks that are critical to a company's success.

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Captive unit

A subsidiary or division of a company that is specifically created to outsource a specific type of work.

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Third party

An independent company or organization that is contracted to provide services.

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Risks of online data

Information shared online is vulnerable to being copied and misused.

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Intellectual property protection

Safeguarding information that is unique and valuable to a company, like trade secrets or inventions.

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Outsourcing benefits

Outsourcing can improve a company's efficiency, expertise, and access to resources.

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Captive service providers

Companies providing services to their parent company or a group of related companies. They are typically subsidiaries or internal units.

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Third party service providers

Independent companies offering services to various clients across different industries. They specialize in specific tasks and operate in the open market.

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Horizontals (Outsourcing)

Third party service providers offering a wide range of services to clients across various industries. They specialize in general tasks.

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Verticals (Outsourcing)

Third party service providers specializing in one or two industries and offering a range of services within those sectors.

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Call Centers

Companies specializing in providing customer support services over the phone, often outsourced.

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Why is Outsourcing Increasing?

Outsourcing is increasingly becoming a fundamental business strategy because it helps companies focus on core competencies, reduce investment, and gain expertise.

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A Shift in Business Philosophy

The rise of outsourcing has shifted the business philosophy from 'doing it all yourself' to strategically outsourcing specific activities for efficiency and effectiveness.

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e-Business

Conducting business electronically, using the internet for transactions, communication, and operations.

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Online Trading

Trading stocks, bonds, and other financial instruments over the internet.

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e-Trading

Automated trading of financial instruments using software, a part of online trading.

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e-Procurement

Purchasing materials, goods, and services online, from suppliers.

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e-Bidding

Using online platforms for bidding and auctions, both for procurement and selling.

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Secure Sockets Layer (SSL)

A technology that ensures secure communication during online transactions, protecting sensitive data.

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Study Notes

Learning Objectives

  • Students should be able to state the meaning of e-business
  • Explain the process of online buying and selling as part of e-business
  • Distinguish between e-business and traditional business
  • State benefits of switching to electronic mode
  • Explain requirements for a firm's initiation into e-business
  • Identify major security concerns of electronic mode of doing business
  • Discuss the need for business process outsourcing
  • Appreciate the scope of business process outsourcing

Emerging Modes of Business

  • E-business transforms traditional business practices
  • Digitization, outsourcing and internationalization are key trends
  • The fundamental objective of business is to create value through goods and services
  • Companies constantly seek better ways to deliver value through improving business operations
  • Evolving technologies and consumer expectations fuel this ongoing evolution

E-Business

  • E-business encompasses all business activities conducted electronically
  • E-commerce is a facet of e-business, focusing on customer interactions
  • E-business includes broader functionalities such as production, inventory management, and more
  • E-business differs from e-commerce as it involves internal processes unlike the external focus of e-commerce

Scope of E-Business

  • E-business is vast and encompasses diverse functions such as production, finance, and personnel administration
  • The scope of e-business encompasses B2B (business-to-business), B2C (business-to-customer), and intra-business (internal business) processes

B2B Commerce

  • B2B commerce involves business firms interacting with each other in electronic transactions
  • It encompasses functions like placing orders, monitoring production, handling deliveries, and payments

B2C Commerce

  • B2C commerce comprises interactions between firms and customers
  • This entails various stages, from marketing and advertising to the ultimate purchase

C2C Commerce

  • C2C commerce occurs when consumers interact with each other
  • This involves selling or purchasing items without typical business intermediaries

E-Commerce Benefits

  • E-commerce expands market reach, lowering operational costs
  • It enables flexible customer interaction, better time management, and greater convenience
  • Companies gain competitive advantages through e-commerce, offering customized products, quicker service, and wide outreach

E-Business Challenges

  • Security concerns arise, particularly regarding data transmission risks and customer identities
  • Ethical considerations arise regarding intellectual property theft and unfair business practices
  • Low personal touch is a potential drawback, as online interactions lack the warmth of personal connections
  • High costs related to IT competence and technology capability are barriers to entry for some firms

Outsourcing

  • Outsourcing is the contracting out of business functions
  • Businesses often choose outsourcing due to cost-effectiveness, efficiency gains, and division-of-labor benefits
  • Outsourcing helps businesses remain competitive especially in today's highly competitive environment, particularly at an international level

Types of Outsourcing

  • Captive service providers are internal units within a company managing outsourced functions
  • Third-party service providers are external entities managing outsourced processes
  • Vertical outsourcing focuses on a specific process, while horizontal outsourcing contracts multiple processes

Need for Outsourcing

  • Outsourcing allows companies to focus intensely on core functions
  • Outsourcing permits leveraging expertise of specialized service providers

Limitations of E-Business

  • Difficulty in establishing customer trust due to anonymity and interactions with unknown individuals
  • The digital division (lack of technological literacy in some areas) may pose a challenge to businesses
  • Lack of a tangible product within e-business poses a problem for maintaining quality and customer satisfaction, and trust in the process
  • People initially resistant to change from traditional methods may make it more challenging when implementing the digital adoption process

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