DStv Products and Services Overview
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Questions and Answers

What is the correct term for the date a customer selects for billing their subscription?

  • Payment Schedule
  • Billing Date
  • Subscription Day
  • Invoice Profile (IP) day (correct)

    • How does the allocation of funds occur when a customer short-pays their monthly subscription?

  • Funds are returned to the customer.
  • Funds are split equally among all products.
  • Funds are allocated randomly among the services.
  • Funds are distributed based on a predefined priority. (correct)

    • What is the duration of the cycle on which monthly billing is calculated?

  • 31 days
  • 30 days (correct)
  • 7 days
  • 28 days

    • What happens to a quote once it is accepted and payment is received?

    <p>Charges on the financial account are created.</p> Signup and view all the answers

    Which of the following statements best describes 'quote based billing'?

    <p>It requires a preliminary estimate before charges are levied.</p> Signup and view all the answers

    What information must be verified for a caller to access account details?

    <p>The initials and surname of the caller along with their cellphone number</p> Signup and view all the answers

    Who can call to verify account information as a third party?

    <p>Any person with a relationship to the account holder and their initials and surname</p> Signup and view all the answers

    What is a critical action before updating a customer's cellphone number?

    <p>Confirm the reason for the call and complete the security check</p> Signup and view all the answers

    What should you do if a caller claims to be the account holder?

    <p>Verify their identity by asking specific questions</p> Signup and view all the answers

    What security measure must be followed before making changes to an account?

    <p>Complete the verification and security check</p> Signup and view all the answers

    What is a requirement for a customer to access DStv services via satellite dish?

    <p>A DStv Digital Satellite Decoder with a Smartcard</p> Signup and view all the answers

    Which of the following components is necessary alongside the DStv Satellite Dish for accessing DStv services?

    <p>DStv Smart Low Noise Block-down Converter (LNB)</p> Signup and view all the answers

    What type of functionality do PVR decoders provide to customers?

    <p>Ability to record multiple programs simultaneously</p> Signup and view all the answers

    What is one reason MultiChoice has increased investments in technology?

    <p>To improve product offerings and services</p> Signup and view all the answers

    What type of access does the PVR Access fee cover?

    <p>Access to multiple viewing environments simultaneously</p> Signup and view all the answers

    Which remote control is specifically designed for the DStv Explora?

    <p>A7 (Explora) Remote Control</p> Signup and view all the answers

    What is the recommended size for a DStv Satellite Dish?

    <p>80-90 cm</p> Signup and view all the answers

    Where can customers find the current prices for DStv equipment?

    <p>On the website dstv.com</p> Signup and view all the answers

    What is the primary role of DStv accredited installers?

    <p>Deciding the best location for equipment installation</p> Signup and view all the answers

    Which of the following options can customers use to plan their viewing on DStv?

    <p>Self Service platforms and DStv.co.za</p> Signup and view all the answers

    How can customers subscribe to DStv without using a decoder?

    <p>Through streaming</p> Signup and view all the answers

    What task is NOT typically performed by DStv accredited installers?

    <p>Creating promotional content for DStv</p> Signup and view all the answers

    Which of the following is part of the 'Featured Content' accessible on DStv?

    <p>Best of Local</p> Signup and view all the answers

    What is indicated as a key aspect of the billing principles discussed in the content?

    <p>Quote-based billing</p> Signup and view all the answers

    Who qualifies as a 'DStv customer'?

    <p>Individuals or entities subscribing to DStv services</p> Signup and view all the answers

    Which of the following is NOT available under 'Stay up to date' on DStv?

    <p>Subscription Upgrades</p> Signup and view all the answers

    What is involuntary disconnection primarily triggered by?

    <p>Non-payment or fraud on the account</p> Signup and view all the answers

    When can voluntary disconnection of services occur?

    <p>Only at the end of the customer’s billing period</p> Signup and view all the answers

    What happens if an annual customer disconnects their services for four months or more?

    <p>They lose their one-month discount</p> Signup and view all the answers

    How long must a customer wait before they can disconnect an active smartcard?

    <p>30 days</p> Signup and view all the answers

    Which of the following statements about disconnection is true?

    <p>Customers are locked in for a month after activating services</p> Signup and view all the answers

    What information should an annual customer pay when disconnecting services?

    <p>The value displayed on the ‘amount to pay’ screen on Clarity</p> Signup and view all the answers

    What is a necessary condition for a voluntary disconnection at the end of the billing cycle?

    <p>There must be no outstanding payments on the account</p> Signup and view all the answers

    What describes a voluntary disconnection of services?

    <p>Occurs due to customer request or cancellation</p> Signup and view all the answers

    Study Notes

    DStv Products and Services

    • DStv offers a variety of products and services, including PVR decoders, satellite dishes, and streaming services.
    • Customers can purchase a DStv Explora Ultra through DStv contract deals.
    • PVR decoders allow customers to watch multiple programs at the same time or record one program while watching another.
    • DStv offers a range of access fees for different services, including PVR access and XtraView access.
    • Customers can find current prices for DStv products and services on dstv.com.

    DStv Installation and Accredited Installers

    • DStv customers need a satellite dish, a DStv Smart LNB, a DStv digital satellite decoder with a smartcard, and an active subscription to access services via satellite.
    • It is recommended that customers use accredited installers for all installations.
    • DStv accredited installers plan and install equipment, test and connect signals, and ensure optimal reception.
    • Customers can find a list of DStv accredited installers in their area using TUMI.

    Content Discovery and Planning

    • Customers can use various platforms to plan their viewing, including self-service platforms, DStv.co.za, and TV Guide.
    • DStv offers a range of content discovery features, including a TV Guide, featured content categories, stay-up-to-date news and alerts, rewards, and competitions.

    DStv Billing Principles

    • DStv billing is based on the Quote based principle, which estimates charges for products, hardware, or services for a specific period on the account.
    • A quote is required before charges are levied on a DStv subscription account.
    • Payments received for the quoted amount result in charges being created on the financial account.

    Customer Classes and Financial Accounts

    • A DStv customer is an individual or entity subscribing to DStv services.
    • Each agreement can have one or more products, with a base product and additional Access Fees.
    • The total monthly subscription is the sum of the base product and any additional Access Fees.

    Products Rules and Funds Allocation

    • Customers can have multiple principal packages and include monthly Access fees.
    • If a customer short-pays their monthly subscription, funds are allocated according to a priority order.

    Billing Principles and Quote-based Billing

    • DStv billing is based on the Quote based principle, which estimates charges for products, hardware, or services for a specific period on the account.
    • A quote is required before charges are levied on a DStv subscription account.
    • The quote remains valid until it is rejected, expires, or is replaced with another quote.
    • Payment for the quoted amount results in charges being created on the financial account.

    Verification and Security Checks

    • Verification is required on all calls, including verifying the identity and name of the caller.
    • Account holders must provide their name, initials, surname, and cellphone number.
    • Third parties must provide their name, relationship to the account holder, and the account holder's initials, surname, and cellphone number.
    • Security checks (Consumer Protection Act/CPA) are required before updating cellphone numbers and before resolving queries.

    Disconnect and Reconnect Services

    • Disconnection refers to the removal or cut-off of customer services.
    • Disconnections can be involuntary due to fraud/piracy or non-payment, or voluntary at the customer's request.
    • Voluntary disconnection is allowed at the end of the customer's billing period.
    • No disconnection is permitted on a smartcard active for less than 30 days.
    • Customers are locked in for a month after activating their services.
    • Annual customers disconnecting for four months or more lose their one-month discount.
    • Annual paying customers need to pay the value reflected in the quote on Clarity for the exact amount due.

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    Description

    This quiz covers the various products and services offered by DStv, including their PVR decoders, satellite dishes, and streaming options. It also emphasizes the importance of using accredited installers for optimal installation and service access. Test your knowledge of DStv's offerings and installation requirements!

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